Banner - Contact Us


  • Phone: 03 9249 4000 (available Monday to Friday 8:45am-5:00pm except public holidays)
  • Fax: 03 9249 4351
  • Email:
  • Mail: PO Box 70, Sunshine VIC 3020
  • Ausdoc: DX30315

Visit Our Customer Service Centres

  • Sunshine
    301 Hampshire Rd, Sunshine
    Monday- Friday: 8.45am - 5pm

  • Watergardens
    Station Street, Watergardens Town Centre (located within the Sydenham Library)
    Taylors Lakes
  • Monday: 10.30am-7.00pm
  • Tuesday: 1.00pm-7.00pm
  • Wednesday: 10.30am-7.00pm
  • Thursday: 10.30am-7.00pm
  • Friday: 10.00am-5.00pm
  • Saturday: 10.00am-12.30pm

For appointments at our Brimbank City Council Municipal Offices we are located at 6-18 Alexandra Avenue, Sunshine 3020.

Contact Council Online

Watch our Contact Us videos in Brimbank's most frequently spoken languages ArabicVietnamese and Cantonese.  

Media Enquiries
Contact the Media and Communications Manager on 9249 4347, 0423 554 868, or

Hearing and Speech Impaired
Brimbank is NRS Friendly. If you're deaf, or have a hearing or speech impairment, call Council through the National Relay Service (NRS).

  • TTY users phone NRS on 133677 then ask for 03 9249 4000.
  • Speak & Listen (speech-to-speech) users phone NRS on 1300 555 727 then ask for 03 9249 4000.
  • Internet Relay users connect to NRS on then ask for 03 9249 4000.

Our Customer Service Commitment
Our Customer Service commitments outline what you can expect in your interactions with us. Our commitments are part of our Customer Service Charter (1MB) which provides our platform for delivering excellence in customer service.

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