COVID-19 Support Services

COVID-19 Support Services
Mental Health

You can contact your local doctor to make an appointment. It is safe to visit your doctor/ General Practitioner to discuss your mental health and options for ongoing support.

Head to Health

Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This site covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online.

headspace Sunshine

headspace Sunshine provides tailored and holistic mental health support to 12 - 25 year olds. Headspace Sunshine have transitioned to online and phone services at this time so you can no longer access their physical site. 
Call 9927 6222 or email:


Lifeline is a non-profit organisation that provides free, 24-hour Telephone Crisis Support service in Australia. 
Phone: 13 11 14

Beyond Blue

Beyond Blue has fact sheets about anxiety and offers other practical advice and resources or you can call them on 1300 22 4636.

More Mental Health services are available here.

Financial Hardship and Support

Council Support

Information about what financial relief and support Council can offer can be found here.

Centrelink, Medicare, Child Support Services

For information about Centrelink, Medicare and Child Support services if you’re impacted by coronavirus (COVID-19), visit Australian Government Services Australia.

Djerriwarrh Health Services

Djerriwarrh Health Services provides financial counselling, information and advocacy in the areas of debt control/management. 

Call 1300 786 696 for details 

Uniting Lentara 

Uniting Lentara offers financial counselling, No Interest Loan Scheme (NILS) and other community support services.

Call 9311 5900 to make an appointment 

Good Shepherd Australia New Zealand 

The Good Shepherd Australia New Zealand based in St Albans can offer a financial counsellor who can provide free, confidential and independent financial advice 

Call 8312 8800 or email:

Australian Multicultural Community Services (Maidstone) 

Provides support and referral to other programs and services that can assist to overcome financial distress – including negotiating with creditors. Service can help with part of overdue utility bills and part payment of rent arrears. 

Call 8371 2320 or email: 

National Debt Hotline 

If you are experiencing financial hardship contact the National Debt Helpline on 1800 007 007, to access free financial counselling. You can also find out more via the National Debt Helpline website.

Gas and electricity

Households facing economic hardship because of the coronavirus are protected from having their gas or electricity disconnected. Under the changes, which started in 2019, energy retailers must provide assistance to any household that contacts them because they are having trouble paying their bills.

The assistance could include a payment plan, putting account payments on hold while customers work towards paying for their usage, or extending bill due dates.

Anyone receiving such assistance can’t be disconnected while they are participating in the hardship plan. Read the 'Know your rights and keep your lights on' media release here.

Victorian Energy Compare

Claim the Victorian Government's $50 Power Saving Bonus payment, which is available until 30 June 2020. To claim your bonus follow the website prompts until you get to the Compare Offers screen, where you will see a button to submit your Power Saving Bonus. Visit the Victorian Energy Compare website here.

Legal Services and Support

Brimbank Melton Community Legal Centre (BMCLC) 

The Brimbank Melton Community Legal Centre provides free legal services for people who live, work or study in the Brimbank, Melton and Bacchus Marsh communities. They offer legal support for clients in the West who may be experiencing legal need in the areas of: 
•    Family violence and intervention orders 
•    Fines and infringements 
•    Car accidents if you do not have insurance and are being chased for money 
•    Some family law (not property) 
•    Minor criminal matters 

Appointments and checks on eligibility can be arranged by calling (03) 8592 9077, or emailing

West Justice 

West Justice offers a range of legal support services including fines, family law and family violence, employment law, debt, tenancy and mortgage wellbeing. 

Call 9091 8237 to make an appointment at the Visy Cars Hub, 80B, Harvester Road, Sunshine .

Victorian Aboriginal Legal Service (VALS)

VALS offers free legal advice and assistance for the Aboriginal community.

Call 1800 064 865 or email 

Local medical and community health services

Sunshine Hospital

Sunshine Hospital continues to operate as normal. They have implemented new rules for visitors with the aim of minimising the risk of coronavirus for patients and staff. Read the visitor information for Sunshine Hospital here. 

Testing for COVID-19 is also available at Sunshine Hospital seven days a week from 10:00am to 6:00pm.
Phone: 8345 1333


Cohealth in Sunshine has introduced video and telephone appointments to reduce the risk of coronavirus transmission and protect the health of their clients and the broader community.

You can get tested for coronavirus at cohealth’s respiratory clinic located at the cohealth centre in Laverton. 
Phone: 9448 5521

IPC Health

All IPC Health services are available over the phone or via a video call.  The Deer Park and St Albans campuses are still open for physical appointments if necessary but the Sunshine campus is closed temporarily. If you need face to face treatment this will be at one of their other campuses.

You can call any of their campuses to make an appointment for their health services:

  • IPC Health Deer Park: 9219 7142
  • IPC Health St Albans: 9296 1200

IPC Health also operate a drive-thru COVID-19 testing site at 106 Station Road, Deer Park, daily, with opening hours: Mon to Fri from 9:00am to 4:30pm.

Family Violence Support

Brimbank remains committed to ensuring that everyone in our community has the right to live a safe and meaningful life free from all forms of violence. COVID-19 should not be an excuse for violence. 

If you or someone you know is in immediate danger call 000 (triple zero).

Regardless of restrictions related to COVID-19, you can leave your home if you are at risk of harm from family violence. All family violence services are still operating.

Learn about what family violence is and how you can get help.

Safe Steps

Telephone counselling and referral to safe accommodation. 

Phone: 1800 015 188 (24 hrs) 

If you cannot safely call the 24/7 phone line email: 


Confidential information, counselling and support service. 

Phone: 1800 737 732

Translating and Interpreting Service: Call 131 450 and ask them to contact 1800RESPECT on 1800 737 732

With Respect

Service supporting LGBTIQ+ communities and their families.

Phone: 1800 542 847

Women’s Health West

Support, information and referral.

Phone: 9689 9588

Men’s Referral Service

Support service for men who want to change their violent behaviour.

Phone: 1300 766 491

Kids Helpline 

Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Phone: 1800 55 1800

Sunshine Police Station

24/7 police station.

Phone: 9313 3333

Keilor Downs Police Station

24/7 police station.

Phone: 9365 3333

Homelessness Support

Homelessness takes many forms. It includes people living on the street or in cars (‘rough sleeping’), staying temporarily with other households (‘couch surfing’), or living in severely overcrowded dwellings. These organisations provide support to people experiencing homelessness.

Western Metro Homelessness Services (formerly SASHS)

Western Metro Homelessness Services is the primary assessment and intake point for the Brimbank-Melton area.

Call 9312 5424 or email

Located at 6/147 Harvester Road, Sunshine.

Open 9am-5pm, Monday to Friday.

Frontyard Youth Services

Frontyard Youth Services provide support for young people (aged 16 to 24) experiencing homelessness.

Call 9977 0077 or 1800 800 531 or email

Located at 19 King Street, Melbourne.

Open 9am-8pm weekdays, 10am-6pm weekends and public holidays (except Christmas Day).

St Kilda Crisis Centre (Salvation Army)

The St Kilda Crisis Centre provides after hours information and emergency accommodation for people experiencing an immediate homelessness crisis.

Call 1800 627 727

Located at 29 Grey Street, St Kilda.

Open 9am-11pm, seven days per week (phone service always available)

More information on what Council is doing to respond to homelessness in Brimbank can be found here.