COVID-19 Support Services

We understand community members are being impacted by COVID-19 in different ways.

Here is a list of emergency relief resources available to Brimbank community members.

Please note this list is subject to change. Availability of services is subject to individual circumstances and assessment by individual service providers.

More information is available from Department of Health & Human Services.

If your organisation would like to be included on this list, or you know of an organisation that should be included, please email Jo Graham jog@brimbank.vic.gov.au.

COVID-19 Support Services
Family Violence

Brimbank remains committed to ensuring that everyone in our community has the right to live a safe and meaningful life free from all forms of violence. COVID-19 should not be an excuse for violence. 

If you or someone you know is in immediate danger call 000 (triple zero).

Regardless of restrictions related to COVID-19, you can leave your home if you are at risk of harm from family violence. All family violence services are still operating.

Learn about what family violence is and how you can get help.

 

1800 RESPECT
www.1800respect.org.au
1800 737 732
Translating and Interpreting Service: Call 131 450 and ask them to contact 1800RESPECT on 1800 737 732.
Confidential information, counselling and support service. 

Keilor Downs Police Station
9365 3333
KEILORDOWNS.UNI@police.vic.gov.au
24 hours 7 days a week. Police station.

Kids Helpline 
www.kidshelpline.com.au
1800 55 1800
Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Men’s Referral Service
www.mrs.org.au
1300 766 491
Support service for men who want to change their violent behaviour.

Safe Steps
www.safesteps.org.au 
1800 015 188
If you cannot safely call the 24 hours 7 days a week.phone line email: safesteps@safesteps.org.au
Telephone counselling and referral to safe accommodation. 

Sunshine Police Station
9313 3333
SUNSHINE.UNI@police.vic.gov.au
24 hours 7 days a week. Police station.

Western Integrated Family Violence Committee
www.wifvc.org.au/s tatewide-family-violence-news
Website is a central repository for all current family violence COVID-19.

With Respect
www.withrespect.org.au
1800 542 847
Service supporting LGBTIQ+ communities and their families.

Women’s Health West
www.whwest.org.au
9689 9588
Support, information and referral.

Financial

Anglicare
0439 271 411
anglicarevic.org.au
Operating during stage 4 restrictions. Suzanne Keil Emergency Relief Service Co-Ordinator Diocesan & Parish Partnerships. Anglicare currently has capacity to support people in the west with utilities payments and other essential services depending on individual circumstances. Telephone assessment required Call 0408 129 590. Support with some utility payments and other essentials.

Australian Multicultural Community Services (Maidstone)
8371 2320
ercm@amcservices.org.au
Provides support and referral to other programs and services that can assist to overcome financial distress – including negotiating with creditors. Service can help with part of overdue utility bills. Service can assist towards part payment of rent arrears.

Centrelink, Medicare, Child Support Services
For information about Centrelink, Medicare and Child Support services if you’re impacted by coronavirus (COVID-19), visit Australian Government Services Australia.

CommUnity Plus – Provided by Circle Bank Alliance
22 Ballarat Road, Deer Park
7379 0103
Tuesday 12noon – 2pm.
Financial Planning and advice on personal financial budgets.

Council Support
Information about what financial relief and support Council can offer can be found here.

Djerriwarrh Health Services
1300 786 696
Djerriwarrh Health Services provides financial counselling, information and advocacy in the areas of debt control/management. 

Financial Counselling West  
1300 786 696
Monday to Friday, 9am- 5pm.
Financial counselling.

Good Shepherd Australia New Zealand
Telephone financial counselling available via 1800 007 007.
St Albans: 8312 8800 - stalbans@goodshep.org.au
To make a phone appointment find a local provider through www.nils.com.au or www.goodmoney.com.au or fill out Money Help’s contact.
Operating during stage 4 restrictions. Offices closed. Open 9.30am-5pm.
A financial counsellor is a skilled professional who provides advice to help people manage their debts and get their finances back under control. They provide free, confidential and independent advice.

National Debt Hotline
1800 007 007
If you are experiencing financial hardship contact the National Debt Helpline to access free financial counselling. You can also find out more via the National Debt Helpline website.

Uniting
9351 3600
Monday to Friday, 9am- 5pm.
Financial counselling. NILS- No Interest Loan Scheme.

Uniting Lentara
32 Withers Street, Sunshine
Phone 9311 5900 to make an appointment.
Operating during stage 4 restriction. No Interest Loan Scheme (NILS). NILS service available by phone assessment only. Call Wesley Footscray on 9689 3515 to schedule a phone assessment. Also offered at the Tin Shed Neighbourhood House site in St Albans.

Victorian Aboriginal Legal Service
1800 064 865
vals@vals.org.au
Operating during stage 4 restrictions. Opening hours: 9am-5pm. Free advice and assistance for Aboriginal community dealing with electricity, water, telephone and credit card debt.

West Justice
Visy Cars Hub, 80B Harvester Road, Sunshine
9091 8237
Office Hours: Monday, Wednesday & Friday: 9.30am-1pm and 2-4.30pm.
Drop in service 9.30am-4.30pm Monday, Wednesday & Friday for people up to 25 ONLY.
Level 1/72 Buckley Street, Footscray.
9749 7720
Monday to Friday 9.30am-1pm and 2pm- 5pm.
Financial counselling, variety of legal assistance.

Food

Anglicare Sydenham
St Luke’s Anglican Church Corner Kings Rd & Bellbird Ave, Taylors Lakes
0439 271 411. Call 0438 589 630 to make an appointment. Phone Assessment available at other times 0408 129 590
Wednesdays 10am-1pm.
Food vouchers. Coles & Woolworths E-Vouchers. Primarily available to people living in post codes 3036, 3037 or 3038 (includes Hillside and Taylors Hill). Will support people in need from other suburbs. Clients with access to email can receive e-vouchers. Arrangements for voucher collection from Anglicare office can also be made. Home visits can be arranged in special circumstances.

Anglicare St Albans
The Martyr Anglican Church, Corner Alexia Street & East Esplanade, St Albans
Call 0408 316 414 to make an appointment.
Phone Assessment available at other times. Call 0408 129 590
Drop in service has reopened and is available at the church on 1st and 3rd Mondays 9.30am-12.30pm. Wed 9.30am-12.30pm & Fri 10am-1.00pm. Phone Assessment available at other times.
Coles and Woolworths food vouchers primarily available to people living in post codes 3021 or 3023 (St Albans and Deer Park). Will support people in need from other suburbs. Clients with access to email can receive e vouchers. Arrangements for voucher collection from Anglicare office can also be made. Home visits can be arranged in special circumstances.

Anglicare Sunshine
Holy Apostles Church
100 Anderson Road, Sunshine
Social distancing in place. Alternatively call 0439 271 411 for telephone assessment.
Primarily available to people living in post codes 3020 and 3021 (includes Sunshine, Brooklyn, Albion, Derrimut, Ardeer). Will support people in need from other suburbs. Now open Mondays and Thursdays. Food vouchers, food parcels, medication, scripts.

Australian Multicultural Community Services (Maidstone)
8371 2320
ercm@amcservices.org.au
Free service available to families and individuals living within the municipality of Brimbank.  Provides immediate aid including food parcels and Coles vouchers. Service ensures that clients receive the benefits and concessions to which they are entitled.
Provides support and referral to other programs and services that can assist to overcome financial distress – including negotiating with creditors. Provides advocacy support including identifying options to address issues such as housing, family support and mental health. Service can help with part of overdue utility bills. Service can assist towards part payment of rent arrears.

Brimbank City Council Neighbourhood House - Foodbank
9249 4665 or westvale@brimbank.vic.gov.au
45 Kings Road, St. Albans.
Food hampers are packed at Westvale Community Centre and distributed. Community Members can collect hampers by appointment. Hampers are also sent to partnering schools and community organisations for distribution. Food hamper requests must be made by 12pm each Thursday for the following week. A request does not guarantee a hamper for the next week as it is dependent on available stock.

CityCare Storehouse
79 Sunshine Road, West Footscray
The supermarket is an 8-minute walk from Tottenham Train Station. Ample parking is available.
9318 4477
Open Monday - Saturday 9am-4pm.
Low cost supermarket run by Hillsong. 30% discount for holders of Centrelink, full time Student Card and Immigration Cards. A range of fresh fruit, fresh bread, meat, eggs, grocery items, frozen food and toiletries/cleaning products.

Coles Online Priority Shop (COPS)
1800 455 400 or send query text (with all your ID) to 0429 989 656, or go online to register. For most vulnerable and isolated.

Council of Single Mothers and their Children
9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email csmc@csmc.org.au. Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number.

Duke Street Community House Food Relief Program
27 Duke Street, Sunshine
Tuesday and Thursday 10am-1pm.
Kat.day@dsch.org.au
SMS/Call: 0474 002 825
DSCH will provide food hampers to community members for pick up from DSCH upon request. No eligibility criteria.
Bookings are required to ensure we can maintain a COVIDSafe environment for all. Repeat and recurring bookings are available for community members in need.

Helping Hands Mission
Service closed until there is a downward trend in COVID infections. Check their Facebook page for updates.
Food parcels.

Holy Eucharist Parish
1A Oleander Drive, St Albans
9366 1310
Operating during Stage 4 restrictions. 
Fresh fruit and vegetables. For people in Brimbank. Must have Centrelink or Immigration Card. Fridays for Brimbank residents only. No appointment required.

IGA - Priority Shop
1800 018 384
Details are passed to a local IGA to process. Call to register, or go online.
Eligibility criteria apply:

  • Those with confirmed cases of COVID-19
  • Those in mandatory isolation due to exposure to COVID-19
  • The elderly (70+ years) who are isolating to minimise COVID-19 exposure
  • Elderly Indigenous people (50+years)
  • Those with chronic illnesses (60+ years) who are isolating to minimise COVID-19 exposure
  • Those with respiratory issues who are isolating to minimise COVID-19 exposure
  • Those who are immunosuppressed who are isolating to minimise COVID-19 exposure
  • Those who are eligible for the NDIS who are isolating to minimise COVID-19 exposure

Kororoit Creek Neighbourhood House
0408 797 776 or 0413 434 082
Email direct for delivery - coordinator@kcnh.org.au
Emergency relief boxes packed at Kororoit Creek Neighbourhood House and delivered to Albion, Ardeer and Sunshine residents.

Northpoint Pantry
3 Trade Park Drive, Tullamarine.
Operating during Stage 4 restrictions.
Mon-Thu 9am-4.30pm, Fri 9am-1pm.
Food hampers for people in Brimbank. Must have a Centrelink or Immigration Card. Providing hampers only – no food selection. Glengala Hotel closed. 

Our Daily Bread
Greek Welfare Centre Northcote
Sophie Koutoulas ourdailybread.coburg@gmail.com
Tuesdays 9am-12 noon. People must register via email. Collection/delivery organised following confirmation of support.
Bags of groceries, refrigerated products and fresh fruit and vegetables.
Eligibility: anyone living in north or western suburbs of Melbourne who:

  • Are in receiving government income allowance.
  • Others considered on a case by case basis and subject to income assessment.

Salvation Army
42 Devonshire Road, Sunshine.
9364 9335 Leave a message and they will contact you.
Food hampers. Drop in hamper service still operating.
Wed to Fri between 10am-3pm. Friday 5-6.30pm cooked meal (takeaway) available.

The Salvation Army (formerly SASHS Support Service)
6/147 Harvester Road Sunshine
9312 5424
Operating during Stage 4 Restrictions.
Call first thing in morning (9am) to make an appointment for a telephone assessment. Email address is required. For those unable to receive a voucher food parcels for collection can be arranged. Available to Brimbank and Footscray residents. Providing e-vouchers. Food vouchers.

St Peter’s Eastern Hill Anglican Church and Heaven at the Hill Social Enterprise
St Peter’s Eastern Hill Anglican Church
15 Gisborne Street, East Melbourne. (Enter carpark off Albert Street entrance for collections). 
Text 0450 039 288 with name of client and short description of circumstances.
Pick-up 9.30-11am. Pick-up preferred however delivery can be arranged in special circumstances.
Pre-packaged food service (and other basics as available) in partnership with Victorian State Parliament. For anyone in need particularly casuals and others not eligible for Centrelink, those who have lost jobs and are on low income, people with medical conditions and those struggling as a result of COVID 19.

St Peter’s Eastern Hill Anglican Church and Heaven at the Hill Social Enterprise in partnership with Victorian State Parliament
Text 0450 039 288 with name of client and short description of circumstances.
Operating during stage 4 restrictions.
Pre-packaged food service (and other basics as available). For anyone in need particularly casuals and others not eligible for Centrelink, those who have lost jobs and are on low income, people with medical conditions and those struggling as a result of COVID 19. Pick-up 9.30-11am. Pick-up preferred however delivery can be arranged in special circumstances.

St Vincent de Paul
1800 305 330
Monday–Friday 10am-3pm.
Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc.

Uniting Lentara
Sunshine site closed.
Please call 9689 3515 to arrange a telephone assessment. Calls should be made between 9.30am-12 noon or 1.30-4pm, Wed-Fri only.
Food hamper/parcels for people in Brimbank. Must have a Centrelink or Immigration Card.

Uniting Lentara in partnership with the Tin Shed Neighbourhood House
Tin Shed Neighbourhood House
309A Main Road East, St Albans.
Providing food parcels by appointment only on Tuesdays between 10am and 12noon.
25 appointments will be available each Tuesday. Call on Monday to make an appointment for Tuesday collection. Please leave a message with name and number for a call back/appointment to be made.
Food hamper/ parcels available to residents of Brimbank five times a year from either the Sunshine or Tin Shed site in St Albans.

Vantage Point Care
Unit1/16A Keilor Park Drive, Keilor East
9844 4465
hwww.vantagepoint.church/com munity
Operating during Stage 4 Restrictions. Pre-ordered boxes (arranged via email) will also be available at an arranged time for collection from Tuesday, 4 August 2020. Delivery service has been suspended. Email: admin@vantagepoint.church Email details - name, contact details, family size and residential suburb and someone from organisation will make contact.
Foodbank which provides access to groceries, fresh food and vegetables for people experiencing food insecurity. During the COVID-19 crisis, pre-packed boxes with pantry items as well as meals, fresh food and vegetables are being provided. Vantage Point Care operate from multiple locations around Melbourne and deliver to the Brimbank Council area. They can organise pick up at a convenient time or for parcels to be delivered door-to-door.

Victorian Government
1800 675 398
dhhs.vic.gov.au/coronavirus
Home delivery of emergency relief packages to people in mandatory self- isolation. Available to all Victorians who have little or no food and no family/friends to support them. Delivered to door.

Western Metro Homelessness Services (formerly SASHS)
6/147 Harvester Road, Sunshine
9312 5424
After hours response 1800 825 955
sunshine.iap@salvationarmy.or g.au
Open 9am-5pm, Monday to Friday. Visit their website for more information. Food vouchers, housing crisis support Homelessness access point for Brimbank/ Melton.

Westvale Community Centre
9249 4665
westvale@brimbank.vic.gov.au
Operating during Stage 4 Restrictions. Tuesdays:10.30am-12.30pm.
Food hampers, nappies, formula, period packs. Currently there are no eligibility criteria. However, service is restricted to once every ten weeks.

Woolworths - Priority Assistance
1800 000 610 for general assistance with online. Or go online to register.
Eligibility: Seniors, people with a disability, those with compromised immunity, and those required to self-isolate

Health

Cohealth
www.cohealth.org.au
9448 5521
Cohealth in Sunshine has introduced video and telephone appointments to reduce the risk of coronavirus transmission and protect the health of their clients and the broader community.

IPC Health
www.ipchealth.com.au
Deer Park: 9219 7142
St Albans: 9296 1200
All IPC Health services are available over the phone or via a video call. The Deer Park and St Albans campuses are still open for physical appointments if necessary but the Sunshine campus is closed temporarily. If you need face to face treatment this will be at one of their other campuses. Emergency dental available from Hoppers Crossing and St Albans. Needle and Syringe program available from Altona Meadows and St Albans

Sunshine Hospital
8345 1333
Sunshine Hospital continues to operate as normal. They have implemented new rules for visitors with the aim of minimising the risk of coronavirus for patients and staff. Read the visitor information for Sunshine Hospital here.
Testing for COVID-19 is also available at Sunshine Hospital seven days a week from 10:00am to 6:00pm.
 

Mental Health

You can contact your local doctor to make an appointment. It is safe to visit your doctor/ General Practitioner to discuss your mental health and options for ongoing support.

Beyond Blue
www.beyondblue.org.au
Languages other than English
1300 22 4636
Beyond Blue has fact sheets about anxiety and offers other practical advice and resources or you can call them on.

Black Dog Institute
blackdoginstitute.org.au
Mental health advice.

GriefLine
griefline.org.au
1300 845 745
Grief, loss and trauma support

Head to Health
headtohealth.gov.au
Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This site covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online.

HeadtoHelp

https://headtohelp.org.au/

1800 595 212

A trained professional will take your call, give you advice, and if you need it, connect you to a free HeadtoHelp hub or help you find the support that suits your needs. This is not a crisis service. Available 8.30am – 5pm Monday – Friday

Headspace Sunshine
headspace.org.au/headspace-centres/sunshine
9927 6222
info-headspacesunshine@orygen.org.au
headspace Sunshine provides tailored and holistic mental health support to 12 - 25 year olds. Headspace Sunshine have transitioned to online and phone services at this time so you can no longer access their physical site. 

Kids Helpline
1800 551 800
Children and young people can access this free, confidential support line 24/7.

Lifeline
www.lifeline.org.au
13 11 14
Non-profit organisation that provides free, 24-hour telephone crisis and suicide prevention pupport service.

Mensline Australia
mensline.org.au
1300 78 99 78
Counselling service for men with emotional health and relationship concerns.

Parentline Victoria
132 289
8am - 12am - 7 days. Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

Psychiatric Triage
1300 363 746
Information, assessment and referral provided for a mental health crisis.

Suicide Call Back Service
suicidecallbackservice.org.au
1300 659 467
24/7 suicide prevention support.

Suicide Line Victoria
1300 651 251
A free 24/7 telephone counselling service for people at risk of suicide.

 

 

Homelessness

Homelessness takes many forms. It includes people living on the street or in cars (‘rough sleeping’), staying temporarily with other households (‘couch surfing’), or living in severely overcrowded dwellings. More information on what Council is doing to respond to homelessness in Brimbank can be found here. These organisations provide support to people experiencing homelessness. 

Council of Single Mothers and their Children
9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email csmc@csmc.org.au. Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number.

Department of Health and Human Services
www.housing.vic.gov.au
Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria.
Information for those requiring a bond loan. Wherever possible please apply for bond assistance through the DHHs online service.

Frontyard Youth Services
www.mcm.org.au/homelessness/frontyard
19 King Street, Melbourne
9977 0077 or 1800 800 531
frontyard@mcm.org.au
Frontyard Youth Services provide support for young people aged 16 to 24 experiencing homelessness. Open 9am-8pm weekdays, 10am-6pm weekends and public holidays (except Christmas Day).

Homelessness Advocacy Service (HAS) Council to Homeless Persons
2 Stanley St, Collingwood
Free call 1800 066 256
Operating during stage 4 restrictions. Office closed, support available as normal via phone, 9am to 5pm.  Call to schedule a phone appointment or email Angela@chp.org.au. Provides an advocacy service for people who are homeless.

St Kilda Crisis Centre (Salvation Army)
29 Grey Street, St Kilda
1800 627 727
The St Kilda Crisis Centre provides after hours information and emergency accommodation for people experiencing an immediate homelessness crisis. Open 9am-11pm, seven days per week (phone service always available).

Tenants Union Victoria
www.tenantsvic.org.au
Has a range of information and an email support service for people wanting to know more about their rights and responsibilities when renting privately.

Western Metro Homelessness Services (formerly SASHS)
6/147 Harvester Road, Sunshine
9312 5424
After hours response 1800 825 955
sunshine.iap@salvationarmy.org.au
Open 9am-5pm, Monday to Friday. Visit their website for more information. Food vouchers, housing crisis support Homelessness access point for Brimbank/ Melton.

Legal

Brimbank Melton Community Legal Centre (BMCLC) 
Appointments and checks on eligibility can be arranged by calling 8592 9077, or emailing legal@comm-unityplus.org.au.
Provides free legal services for people who live, work or study in the Brimbank, Melton and Bacchus Marsh communities.
Legal support in the areas of 

  • Family violence and intervention orders
  • Fines and infringements
  • Car accidents if you do not have insurance and are being chased for money
  • Minor criminal matters
  • Some family law (not property)

Victorian Aboriginal Legal Service (VALS)
1800 064 865
vals@vals.org.au
VALS offers free legal advice and assistance for the Aboriginal community.

West Justice
Visy Cars Hub
80B, Harvester Road, Sunshine
9091 8237
www.westjustice.org.au
Office Hours: Monday, Wednesday & Friday: 9.30am-1pm and 2-4.30pm.
Provides free legal help to people in the western suburbs of Melbourne. They can assist with a range of everyday legal issues including tenancy.

Material Aid

St Vincent de Paul
Vinnies Welfare Assistance Line 1800 305 330
Monday-Friday 10am-3pm
Operating during stage 4 restrictions. Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. based on individual needs.

Helping Hands Mission
1300 892 010
www.helpinghandsmission.org.au
Monday to Friday, 10am-3pm. Service closed pending downward trend in COVID infections. Check Facebook page for updates.
Material and emergency aid e.g.Whitegoods, clothes.

Utilities

Aussie Broadband
www.aussiebroadband.com.au/covid19-connectivity-relief
The nbn™ has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community during this difficult time. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbn™ connection at home. Aussie Broadband is supporting the nbn™ response package by providing a limited number of nbn™ broadband connections to low-income families who have school-age children and no current nbn™ connection.

Aussie Broadband will provide eligible families with access to the following plan

  • nbn™ 25/5 plan at $0 until 30 September 2020 ($65 p/month from the 1 October 2020)
  • 500G Data limited (unlimited between 6 am to 6 pm local time until 1 October 2020)
  • Families must not have an active nbn™ connection.

To be eligible to receive support through this program, families must meet the following criteria:

  • Families who are currently receiving Family Tax Part A or B
  • Have a school-aged child living at their address

To ensure that this support makes it to those who need it the most, we are working with schools to assist with identifying those who need the support and organise the connections. If you are a family that is eligible for this service, we ask that you contact your school to provide you with the required information to organise your connection. If your school has not received the communication from us, they can contact us on sponsorship@team.aussiebroadband.com.au

Western Water
Payment extension: If possible, contact before bill is due.
EasyPay Payment plan: make fortnightly or monthly payments towards account over 12 months. To set this up SMS 0480 015 200, start a web chat www.westernwater.com.au or email mail@westernwater.com.au
Other support:Contact our Customer Solutions Team by calling 1800 093 558. If you’d like company to call back please SMS 0480 015 200.

Gas and electricity
Households facing economic hardship because of the coronavirus are protected from having their gas or electricity disconnected. Under the changes, which started in 2019, energy retailers must provide assistance to any household that contacts them because they are having trouble paying their bills.
The assistance could include a payment plan, putting account payments on hold while customers work towards paying for their usage, or extending bill due dates.
Anyone receiving such assistance can’t be disconnected while they are participating in the hardship plan. Read the 'Know your rights and keep your lights on' media release.

Victorian Energy Compare
Claim the Victorian Government's $50 Power Saving Bonus payment, which is available until 30 June 2020. To claim your bonus follow the website prompts until you get to the Compare Offers screen, where you will see a button to submit your Power Saving Bonus. Visit the Victorian Energy Compare website.

Other/General

Australian Multicultural Services
9689 9170
Providing food, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne. Service available Mondays only 9am- 5pm. Call Daniella for assistance.

Centrelink
Crisis payments phone line 132 850
Lots of online resources, especially for existing Centrelink customers.
www.servicesaustralia.gov.au/individuals/help-emergency
www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment

CIS Vic
9672 2099
www.cisvic.org.au/getting- help/financial-hardship
CIS Vic Community Information and Support Victoria peak body representing local community information and support services. Directory of CISVic member agencies across Victoria that may help.

Council of Single Mothers and their Children
9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email csmc@csmc.org.au. Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number.

Vinnies Welfare Assistance Line
1800 305 330
www.vinnies.org.au
Monday–Friday 10am to 3pm
Soup buses have been suspended, but individual need is assessed over the phone.

Wesley Footscray Outreach
310 Barkly Street, Footscray.
9689 3515
Wednesday - Friday, 9.30am – 4pm.
Showers, laundry, morning tea and lunch program.
Operating during Stage 4 restrictions. Dry cleaned jackets, blankets available. Shower and laundry facilities are currently on hold till further notice. Morning tea and lunch programs on hold.
People living outside of Maribyrnong LGA may be provided with a one off food voucher in an emergency situation.