COVID-19 Support Services

Getting help

The COVID-19 pandemic has had a big impact on our community.  If you are in need, the Brimbank Community Connector Program can connect you with support. 

Phone (03) 9249 4494 Monday-Friday between 9am-5pm. Interpreters are available.

Email  We will respond within one business day.

You can also contact Brimbank Customer Service on (03) 9249 4000.

For urgent after hours assistance please call the Coronavirus (COVID-19) hotline on 1800 675 398 and press 6. You will be connected to a trained Australian Red Cross Volunteer.

Support may include:

  • Practical Help – Temporary food relief, culturally appropriate food options, essential items and access to face masks
  • Emotional Support – Welfare checks, Centrelink assistance
  • Social Activities – Library and Neighbourhood House programs, multicultural social groups/activities

COVID-19 Support Services

Below is a list of emergency relief resources available to Brimbank community members.

This list is subject to change. Availability of services is subject to individual circumstances and assessment by individual service providers.

More information is available from Department of Health & Human Services.

If your organisation would like to be included on this list, or you know of an organisation that should be included, please email

COVID-19 Support Services
Family Violence

Brimbank remains committed to ensuring that everyone in our community has the right to live a safe and meaningful life free from all forms of violence. COVID-19 should not be an excuse for violence. 

If you or someone you know is in immediate danger call 000 (triple zero).

Regardless of restrictions related to COVID-19, you can leave your home if you are at risk of harm from family violence. All family violence services are still operating.

Learn about what family violence is and how you can get help.


1800 737 732
Translating and Interpreting Service: Call 131 450 and ask them to contact 1800RESPECT on 1800 737 732.
Confidential information, counselling and support service. 

Keilor Downs Police Station
9365 3333
24 hours 7 days a week. Police station.

Kids Helpline
1800 55 1800
Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Men’s Referral Service
1300 766 491
Support service for men who want to change their violent behaviour.

Safe Steps 
1800 015 188
If you cannot safely call the 24 hours 7 days a line email:
Telephone counselling and referral to safe accommodation. 

Sunshine Police Station
9313 3333
24 hours 7 days a week. Police station.

Western Integrated Family Violence Committee tatewide-family-violence-news
Website is a central repository for all current family violence COVID-19.

With Respect
1800 542 847
Service supporting LGBTIQ+ communities and their families.

Women’s Health West
9689 9588
Support, information and referral.


0439 271 411
Operating during stage 4 restrictions. Suzanne Keil Emergency Relief Service Co-Ordinator Diocesan & Parish Partnerships. Anglicare currently has capacity to support people in the west with utilities payments and other essential services depending on individual circumstances. Telephone assessment required Call 0408 129 590. Support with some utility payments and other essentials.

Australian Multicultural Community Services (Maidstone)
8371 2320
Provides support and referral to other programs and services that can assist to overcome financial distress – including negotiating with creditors. Service can help with part of overdue utility bills. Service can assist towards part payment of rent arrears.

Centrelink, Medicare, Child Support Services
For information about Centrelink, Medicare and Child Support services if you’re impacted by coronavirus (COVID-19), visit Australian Government Services Australia.

CommUnity Plus – Provided by Circle Bank Alliance
22 Ballarat Road, Deer Park
7379 0103
Tuesday 12noon – 2pm.
Financial Planning and advice on personal financial budgets.

Council Support
Information about what financial relief and support Council can offer can be found here.

Djerriwarrh Health Services
1300 786 696
Djerriwarrh Health Services provides financial counselling, information and advocacy in the areas of debt control/management. 

Financial Counselling West  
1300 786 696
Monday to Friday, 9am- 5pm.
Financial counselling.

Good Shepherd Australia New Zealand
Telephone financial counselling available via 1800 007 007.
St Albans: 8312 8800 -
To make a phone appointment find a local provider through or or fill out Money Help’s contact.
Operating during stage 4 restrictions. Offices closed. Open 9.30am-5pm.
A financial counsellor is a skilled professional who provides advice to help people manage their debts and get their finances back under control. They provide free, confidential and independent advice.

National Debt Hotline
1800 007 007
If you are experiencing financial hardship contact the National Debt Helpline to access free financial counselling. You can also find out more via the National Debt Helpline website.

9351 3600
Monday to Friday, 9am- 5pm.
Financial counselling. NILS- No Interest Loan Scheme.

Uniting Lentara
32 Withers Street, Sunshine
Phone 9311 5900 to make an appointment.
Operating during stage 4 restriction. No Interest Loan Scheme (NILS). NILS service available by phone assessment only. Call Wesley Footscray on 9689 3515 to schedule a phone assessment. Also offered at the Tin Shed Neighbourhood House site in St Albans.

Victorian Aboriginal Legal Service
1800 064 865
Operating during stage 4 restrictions. Opening hours: 9am-5pm. Free advice and assistance for Aboriginal community dealing with electricity, water, telephone and credit card debt.

West Justice
Visy Cars Hub, 80B Harvester Road, Sunshine
9091 8237
Office Hours: Monday, Wednesday & Friday: 9.30am-1pm and 2-4.30pm.
Drop in service 9.30am-4.30pm Monday, Wednesday & Friday for people up to 25 ONLY.
Level 1/72 Buckley Street, Footscray.
9749 7720
Monday to Friday 9.30am-1pm and 2pm- 5pm.
Financial counselling, variety of legal assistance.


9448 5521
Cohealth in Sunshine has introduced video and telephone appointments to reduce the risk of coronavirus transmission and protect the health of their clients and the broader community.

IPC Health
Deer Park: 9219 7142
St Albans: 9296 1200
All IPC Health services are available over the phone or via a video call. The Deer Park and St Albans campuses are still open for physical appointments if necessary but the Sunshine campus is closed temporarily. If you need face to face treatment this will be at one of their other campuses. Emergency dental available from Hoppers Crossing and St Albans. Needle and Syringe program available from Altona Meadows and St Albans

Sunshine Hospital
8345 1333
Sunshine Hospital continues to operate as normal. They have implemented new rules for visitors with the aim of minimising the risk of coronavirus for patients and staff. Read the visitor information for Sunshine Hospital here.
Testing for COVID-19 is also available at Sunshine Hospital seven days a week from 10:00am to 6:00pm.

Mental Health

You can contact your local doctor to make an appointment. It is safe to visit your doctor/ General Practitioner to discuss your mental health and options for ongoing support.

Beyond Blue
Languages other than English
1300 22 4636
Beyond Blue has fact sheets about anxiety and offers other practical advice and resources or you can call them on.

Black Dog Institute
Mental health advice.

1300 845 745
Grief, loss and trauma support

Head to Health
Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This site covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online.


1800 595 212

A trained professional will take your call, give you advice, and if you need it, connect you to a free HeadtoHelp hub or help you find the support that suits your needs. This is not a crisis service. Available 8.30am – 5pm Monday – Friday

Headspace Sunshine
9927 6222
headspace Sunshine provides tailored and holistic mental health support to 12 - 25 year olds. Headspace Sunshine have transitioned to online and phone services at this time so you can no longer access their physical site. 

Kids Helpline
1800 551 800
Children and young people can access this free, confidential support line 24/7.

13 11 14
Non-profit organisation that provides free, 24-hour telephone crisis and suicide prevention support service.

Mensline Australia
1300 78 99 78
Counselling service for men with emotional health and relationship concerns.

Parentline Victoria
132 289
8am - 12am - 7 days. Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

Psychiatric Triage
1300 363 746
Information, assessment and referral provided for a mental health crisis.

Suicide Call Back Service
1300 659 467
24/7 suicide prevention support.

Suicide Line Victoria
1300 651 251
A free 24/7 telephone counselling service for people at risk of suicide.




Homelessness takes many forms. It includes people living on the street or in cars (‘rough sleeping’), staying temporarily with other households (‘couch surfing’), or living in severely overcrowded dwellings. More information on what Council is doing to respond to homelessness in Brimbank can be found here. These organisations provide support to people experiencing homelessness. 

Council of Single Mothers and their Children
9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number.

Department of Health and Human Services
Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria.
Information for those requiring a bond loan. Wherever possible please apply for bond assistance through the DHHs online service.

Frontyard Youth Services
19 King Street, Melbourne
9977 0077 or 1800 800 531
Frontyard Youth Services provide support for young people aged 16 to 24 experiencing homelessness. Open 9am-8pm weekdays, 10am-6pm weekends and public holidays (except Christmas Day).

Homelessness Advocacy Service (HAS) Council to Homeless Persons
2 Stanley St, Collingwood
Free call 1800 066 256
Operating during stage 4 restrictions. Office closed, support available as normal via phone, 9am to 5pm.  Call to schedule a phone appointment or email Provides an advocacy service for people who are homeless.

St Kilda Crisis Centre (Salvation Army)
29 Grey Street, St Kilda
1800 627 727
The St Kilda Crisis Centre provides after hours information and emergency accommodation for people experiencing an immediate homelessness crisis. Open 9am-11pm, seven days per week (phone service always available).

Tenants Union Victoria
Has a range of information and an email support service for people wanting to know more about their rights and responsibilities when renting privately.

Western Metro Homelessness Services (formerly SASHS)
6/147 Harvester Road, Sunshine
9312 5424
After hours response 1800 825 955
Open 9am-5pm, Monday to Friday. Visit their website for more information. Food vouchers, housing crisis support Homelessness access point for Brimbank/ Melton.


Brimbank Melton Community Legal Centre (BMCLC) 
Appointments and checks on eligibility can be arranged by calling 8592 9077, or emailing
Provides free legal services for people who live, work or study in the Brimbank, Melton and Bacchus Marsh communities.
Legal support in the areas of 

  • Family violence and intervention orders
  • Fines and infringements
  • Car accidents if you do not have insurance and are being chased for money
  • Minor criminal matters
  • Some family law (not property)

Victorian Aboriginal Legal Service (VALS)
1800 064 865
VALS offers free legal advice and assistance for the Aboriginal community.

West Justice
Visy Cars Hub
80B, Harvester Road, Sunshine
9091 8237
Office Hours: Monday, Wednesday & Friday: 9.30am-1pm and 2-4.30pm.
Provides free legal help to people in the western suburbs of Melbourne. They can assist with a range of everyday legal issues including tenancy.

Material Aid

St Vincent de Paul
Vinnies Welfare Assistance Line 1800 305 330
Monday-Friday 10am-3pm
Operating during stage 4 restrictions. Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. based on individual needs.

Helping Hands Mission
1300 892 010
Monday to Friday, 10am-3pm. Service closed pending downward trend in COVID infections. Check Facebook page for updates.
Material and emergency aid e.g. whitegoods, clothes.


Aussie Broadband
The nbn™ has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community during this difficult time. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbn™ connection at home. Aussie Broadband is supporting the nbn™ response package by providing a limited number of nbn™ broadband connections to low-income families who have school-age children and no current nbn™ connection.

Aussie Broadband will provide eligible families with access to the following plan

  • nbn™ 25/5 plan at $0 until 30 September 2020 ($65 p/month from the 1 October 2020)
  • 500G Data limited (unlimited between 6 am to 6 pm local time until 1 October 2020)
  • Families must not have an active nbn™ connection.

To be eligible to receive support through this program, families must meet the following criteria:

  • Families who are currently receiving Family Tax Part A or B
  • Have a school-aged child living at their address

To ensure that this support makes it to those who need it the most, we are working with schools to assist with identifying those who need the support and organise the connections. If you are a family that is eligible for this service, we ask that you contact your school to provide you with the required information to organise your connection. If your school has not received the communication from us, they can contact us on

Western Water
Payment extension: If possible, contact before bill is due.
EasyPay Payment plan: make fortnightly or monthly payments towards account over 12 months. To set this up SMS 0480 015 200, start a web chat or email
Other support:Contact our Customer Solutions Team by calling 1800 093 558. If you’d like company to call back please SMS 0480 015 200.

Gas and electricity
Households facing economic hardship because of the coronavirus are protected from having their gas or electricity disconnected. Under the changes, which started in 2019, energy retailers must provide assistance to any household that contacts them because they are having trouble paying their bills.
The assistance could include a payment plan, putting account payments on hold while customers work towards paying for their usage, or extending bill due dates.
Anyone receiving such assistance can’t be disconnected while they are participating in the hardship plan. Read the 'Know your rights and keep your lights on' media release.

Victorian Energy Compare
Claim the Victorian Government's $50 Power Saving Bonus payment, which is available until 30 June 2020. To claim your bonus follow the website prompts until you get to the Compare Offers screen, where you will see a button to submit your Power Saving Bonus. Visit the Victorian Energy Compare website.


Australian Multicultural Services
9689 9170
Providing food, petrol vouchers and assistance with bills to anyone living in the western region of Melbourne. Service available Mondays only 9am- 5pm. Call Daniella for assistance.

Crisis payments phone line 132 850
Lots of online resources, especially for existing Centrelink customers.

9672 2099 help/financial-hardship
CIS Vic Community Information and Support Victoria peak body representing local community information and support services. Directory of CISVic member agencies across Victoria that may help.

Council of Single Mothers and their Children
9654 0622 or 1300 552 511 (outside of Melbourne).
A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number.

Vinnies Welfare Assistance Line
1800 305 330
Monday–Friday 10am to 3pm
Soup buses have been suspended, but individual need is assessed over the phone.

Wesley Footscray Outreach
310 Barkly Street, Footscray.
9689 3515
Wednesday - Friday, 9.30am – 4pm.
Showers, laundry, morning tea and lunch program.
Operating during Stage 4 restrictions. Dry cleaned jackets, blankets available. Shower and laundry facilities are currently on hold till further notice. Morning tea and lunch programs on hold.
People living outside of Maribyrnong LGA may be provided with a one off food voucher in an emergency situation.