Homelessness takes many forms. It includes people living on the street or in cars (‘rough sleeping’), staying temporarily with other households (‘couch surfing’), or living in severely overcrowded dwellings. Brimbank has the highest incidence of homelessness in Melbourne’s west, and the largest number of people accessing specialist homelessness services in Victoria.

Council’s response to homelessness

Preventing and responding to homelessness is the responsibility of all levels of government. In late 2019, Council commissioned a research report into homelessness in Brimbank. The project aimed to address gaps in our local understanding of homelessness, and to clarify the role Council can play to improve outcomes.

The report’s recommendations have been compiled into an implementation plan, which is aligned with Council’s COVID-19 Response and Recovery Strategy. The implementation plan includes actions focused on a range of topics, including advocacy, community education, Council protocols, information provision, and research and data collection.

Homelessness support services
Western Metro Homelessness Services

Western Metro Homelessness Services is the primary assessment and intake point for the Brimbank-Melton area.

IPC Health

IPC Health provides support to people experiencing homelessness and those at risk of homelessness in Brimbank, including primary healthcare, assertive outreach, and case management support.

Cohealth Homeless Health and Support Service

Cohealth provides support and advice to people experiencing or at risk of homelessness in the West, including assertive outreach, drop-in service, and case management support.

Bolton Clarke: Homeless Persons Program

The Bolton Clarke Homeless Persons Program provides a local assertive outreach, primary health response.

Victorian Homelessness Crisis Line

Speak with a housing or support worker if you are experiencing or at risk of homelessness.

Council to Homeless Persons: Homelessness Advocacy Service

Council to Homeless Person provides an advocacy service for people experiencing homelessness.

Salvation Army Crisis Centre

Provides after hours information and emergency accommodation for people experiencing an immediate homelessness crisis.

  • Open 9am-11pm, seven days per week
  • 1800 627 727 available 24 hours a day, 7 days per week
  • 29 Grey Street, St Kilda
Frontyard Youth Services

Frontyard Youth Services provide support for young people aged 16 to 24 experiencing homelessness.

Housing Vic (Department of Families, Fairness and Housing)

Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria

For local enquiries

For general and after hours enquires

Safe Steps

Specialist support service for anyone who is experiencing or afraid of family violence.

Ask Izzy

Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.

Inspire Hope

Inspire Hope is a local charitable organisation that provides support for disadvantaged people and those living in poverty.

  • 0412 425 520
  • info@inspirehope.org.au
  • Outreach support on Wednesdays and Thursdays.
  • Lunch provided on Wednesdays at Tin Shed, 309A Main Road East, St Albans and every second Sunday in the car park at Grow Church, 95 Alfrieda Street, St Albans.
Tenants Victoria

Tenants Victoria is a support organisation providing information, advice and legal representation for Victorians who rent their homes.

  • Tenant advice: 9416 2577 -Monday to Friday 9.30am to 1.30pm
  • Social housing tenants: 1800 068 860 - Monday to Friday 9am to 4pm
  • Community worker link: 9411 1444 - Monday to Friday 9am to 1.30pm

Useful resources

The following offers further information and assistance:

Contact us

For more information on what Council is doing to respond to homelessness in Brimbank, please contact our Social Policy Officer on 9249 4000 or email info@brimbank.vic.gov.au