Before you start your application
- Read our frequently asked questions to confirm you are eligible to apply
- Report the incident to us via Lodge a Service Request.
You must have lodged a service request with us before you can apply for compensation. Enquiry numbers are validated before we start our assessment.
If you are unsure on how to lodge a service request, you can call us on 03 9249 4000 from Monday to Friday between 8:45am to 5pm. We can offer advice or lodge it for you over the phone.
What you need to apply
To succeed in your request, you need to provide evidence that the incident occurred due to Council’s negligence. To state that Council is liable because ‘it is their asset’ or ‘the asset is on their land’ is not sufficient for your request to be accepted.
In any public liability claim, providing proof of negligence rests with the person seeking compensation. Neither Council nor Echelon Claims Services can assist you in this.
Mandatory
- your 7 digit service request enquiry number
- incident details
Optional
- photos and videos of the incident
- documents to substantiate your claim e.g. receipts, invoices, quotes, witness statements (we do not accept statements from family and friends) etc.
- insurance details.
Privacy collection statement
By completing this form you consent to Council and Echelon collecting your personal information and/or health information for the purpose of enabling your claim to be processed and assessed.
The information will be solely used for this purpose and will not be disclosed to any other person unless required by law.
You may apply for access and/or amendment to your personal information by contacting Council’s Freedom of Information Officer.
