Customer Support Performance Reports

Customer Service Performance Reporting

We aim to provide regular reports: one of our Customer Service Charter commitments. The reports detail how we've performed against a range of standards.

Local Government Community Satisfaction Survey

Each year Local Government Victoria (LGV) conducts a state-wide community satisfaction survey. This survey helps us to assess and improve our services. The report includes:

  • objectives
  • methodology
  • key findings and recommendations
  • summary and detailed findings