Council Services

Changes to Council-delivered services are in place due to COVID-19 pandemic.

Continuing to operate:

  • Customer service online and phone support - Call 9249 4000  or email or use our website virtual assistant.
  • Waste collections continue as normal.
  • In-home support services continue to be provided. Social Support Programs have moved to telephone-based check-in during lockdown.
  • Maternal and Child Health Services continue to run.
  • Library online services and Click and Collect services continue. All return chutes are open and items can be renewed online. More information on

Re-opened facilities:

Currently closed

  • Keilor and Watergardens Customer Service Centres 
  • Crèche facilities at Sunshine Leisure Centre and Keilor Basketball Netball Stadium 
  • Halls and meeting rooms for hire

Support is available

Emergency relief packs

If you need to isolate or quarantine due to COVID-19 you may be eligible for a relief package and support from the Victorian Government.

Call the Victorian Government's 24-hour COVID-19 hotline on 1800 675 398 and select Option four (4).

If you are experiencing hardship directly due to the COVID-19 pandemic, you may be eligible for support from the Victorian Government.  

CORONAVIRUS HOTLINE: 1800675398 Option 4Website


Covid Connector Program

Brimbank Council’s Covid Connector Program acts as a local one stop shop to help community members navigate the information they need around testing, vaccination and what to do if you have COVID-19.

Covid Connector can provide practical help including:

  • Providing temporary food relief including culturally appropriate food options
  • Face masks and other essential items
  • Help accessing vaccination information
  • Help to find safe ways to travel to a vaccine appointment
  • Advice on financial assistance available
  • What to do if you have COVID-19
  • Help connecting vaccination certificates   

Covid Connector runs 8am-6pm Monday to Friday and is staffed by Council team members who can work with residents, agencies and health services to help find the information and supports someone needs

Brimbank community members who need that practical assistance can call 92494744 to connect or email

Phone: 9249 4744 Covid Connector Program Phone iconEmail: emergency management

Visit our COVID-19 Support Services page for details on family violence, financial, health, homelessness, legal, material aid and other emergency relief resources.

For more information visit 'Ask Izzy'

Ask Izzy is an online search service that can link you to various services and information about housing, food, health, counselling services and more.

Financial assistance

  • Test Isolation Payment – $450 for Victorian workers who are unable to work while waiting for COVID-19 test results.
  • Pandemic Leave Disaster Payment -  Centrelink payment for people who can't work because they have to self-isolate or quarantine, or care for someone with COVID-19.
  • Extreme Hardship Support Program – help with basic needs, like food, medicine or shelter, for temporary or provisional visa holder, or undocumented migrants who can't get Centrelink payments (Administered by the Red Cross for the Victorian Government).
  • No Interest Household Relief Loans - Up to $3000 for low-income households to help with the costs of rent and utilities. These loans, repayable over 24 months, are administered by Good Shepherd. 
  • Bill relief grants - Help with paying overdue electricity, gas or water bills for low-income Victorians experiencing unexpected hardship.

Mental health support

Family violence support

For business support see below.

COVID Vaccinations

COVID-19 vaccinations.  Click here for Information on getting the jab done in BrimbankVaccine certificates Click here to read and listen to translated information on getting vaccination proof

Important information
COVIDSafe Settings & Requirements

Stay Safe

From 11.59pm on Thursday 18 November 2021 the Victorian Government introduced the following rules across Victoria:

Social & Recreational:

  • No limits on the number of people who can visit your home or meet together outside
  • Outdoor community sport activities open for everyone - no vaccination requirements
  • Fully vaccinated people can access indoor sports facilities
  • Pubs, restaurants, and cafes are open for fully vaccinated people without limits.


  • Workplaces are open but must have COVIDSafe plan and keep records of everyone attending using the Services Victoria app

Hairdressing, beauty, personal care:

  • Open for fully vaccinated people.


  • All retail open but masks must be worn.


  • Schools, childcare and early learning centre are open to all ages.
  • Mask must be worn indoors at primary school by staff, visitors and students in years 3 and above.
  • On-site adult education open for fully vaccinated Victorians.

Religious Ceremonies:

  • Weddings, funerals, and religious services can take place for fully vaccinated people without capacity or density limits.
  • If vaccination status isn't being check, these events are limited to 50 people and density limits apply.

Travel and transport:

  • Masks must be worn on public transport, taxis and rideshare services.
  • There are no limits on travel or accommodation in Victoria.

See detailed information on the latest Victorian COVIDSafe settings

COVID Checklists

For information on what to do if you test positive to COVID-19 or if you've been told you are a contact see the Victorian Department of Health Checklists. There is also advice for workplaces and educational settings.

If you test positive follow these steps:

Where to get COVID-19 testing in Brimbank

When to get tested? 

Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Some people may also experience headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea.

If you have any of these symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or your doctor.

Where to get tested?

Testing is available at various places in and near Brimbank. However, these can fill up and stop accepting people not already in the queues.  

Please visit COVID-19 Testing Sites for the latest information including expected wait times.

Testing locations in Brimbank in:

  • DEER PARK -  IPC Health  (3 Glencairn Ave, Deer Park)
    Please note this has relocated around the corner from IPC Campus 
    Drive-through clinic: Monday to Sunday 7am-6pm.
  • KEILOR PARK -  Keilor Basketball Netball Stadium  (Stadium Drive, Keilor Park) 
    Drive-through clinic: Monday to Sunday 7am-7pm.

  • ST ALBANS - Victoria University St Albans Campus - (McKechnie Street, St Albans)
    Children under 5 years old not suitable for testing at this site. Children of all ages can be tested for coronavirus (COVID-19) at hospital respiratory clinics and GP respiratory clinics.
    Drive-through clinic: Monday to Sunday 7am-7pm

  • SUNSHINE - 4cyte Pathology (14 Hertford Rd, Sunshine) 
    Drive-through testing: Monday to Friday 8am-5pm; Saturday to Sunday 10am-5pm 
  • SUNSHINE WEST - Community Centre (25 Kermeen Street, Sunshine West)
    Drive-through testing: Monday to Friday 8am-3.30pm; (Closed Saturdays & Sundays)

  • SYDENHAM - 4Cyte Pathology (508 Melton Hwy, Sydenham)
    Walk-in testing: Monday to Friday 8am-5pm; Saturday & Sunday 10am-5pm

Large testing site with possible shorter wait times

  • MELBOURNE SHOWGROUNDS - (Gate 3, Langs Road, Ascot Vale)
    Drive-through testing: 7am-7pm.

Additional testing options with GP referral required

Visit / contact your doctor first to get pathology request forms before going to these testing sites:

  • St Albans Australian Clinical Labs (ACL) (309 Main Rd E, St Albans)
    Walk-in testing: Monday to Friday 8am-5pm, Saturday 8am-1pm (Closed Sundays)
  • St Albans Melbourne Pathology (22 Victoria Cres, St Albans)
    Testing for people without symptoms only: Monday to Friday 8am-4pm; Saturday 8am-1pm. (Closed Sundays)

Important information about COVID testing

Call-to-Test Service

The Call-to-Test service is available to vulnerable Victorians to get tested for COVID-19 at home with a qualified health clinician. The service will provide access for people who cannot leave home due to injury, mobility or other eligible reasons.

Access to the Call-to-Test service will be available for those who have symptoms and

  • Have an injury, chronic health issue, frailty affecting mobility
  • Have moderate to severe physical or psychological disability
  • Care for a person with moderate to severe disability

More information at Call-to-Test.

Self test at home (rapid antigen testing)

Rapid antigen self-tests can be purchased from supermarkets and pharmacies.

  • Rapid antigen tests can only tell you if you are likely to have COVID-19. In Victoria, a standard (PCR) test at a testing centre is still needed to confirm if you have COVID-19.
  • If you test positive from a rapid antigen test, then you must isolate, get tested with a standard (PCR) test, and stay isolated until you get your results.
  • Most rapid antigen tests will provide you with a result in 15 to 30 minutes. It’s faster but less accurate than a standard (PCR) test. It’s best to use them when you have COVID-19 symptoms.

Please read the Department of Health advice on how to use and interpret the results of rapid antigen tests.

COVID-19 information in your language

Translated resources banner

Audio Recordings

Listen to translated updates.

flags with speech bubble with the Translated Information

Victorian Government Translated Resources

If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus,getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at Coronavirus (COVID-19) information in 53 languages

Brimbank's response to COVID-19 crisis

What the City of Brimbank is doing

Council’s Coronavirus Response & Recovery Strategy

Almost a year oResponse and Recovery Strategy Booklet covern we have seen substantial health, economic and social impacts on our municipality, as well as innovation, adaptation and collaboration. Strict and changing restrictions aimed at alleviating the spread of COVID-19 have disrupted Brimbank businesses and communities but also highlighted the resilience and strength within our diverse municipality. In developing this Strategy, Council accessed information from many sources. A continuous process of consultation adopted multiple methods of engagement with residents, partner organisations, the state government and the business sector, seeking advice to assist Council in understanding community and business recovery needs.

The Stage 2 Brimbank Response and Recovery Strategy outlines how Council can assist our local businesses, residents and visitors to overcome obstacles and build on strengths as we continue to recover, rebuild and adjust to a “COVID normal’ through five revised pillars.

This is a whole-of-council Strategy that is designed to ensure that Council resources, programs, and initiatives continue to assist in responding to the impacts of the COVID-19 pandemic. It works to mobilise the pride, diversity and support that exist in Brimbank to strengthen community recovery.

Transforming Brimbank - 19 point action plan for COVID response and recovery cover


19 Point Action Plan for COVID-19 Recovery and Response


Brimbank's 19 Point Action Plan for COVID-19 Recovery and Response provides the Federal Government, State Government and non-government entities with a starting point and a pathway to partner with Council to help our community respond to the health, wellbeing and economic consequences of a prolonged and evolving pandemic.




Community Impact Analysis

Brimbank's Community Impact Analysis has been undertaken to better understand the economic effects and impacts of COVID-19 on Brimbank businesses and the community. It looks to the future on how we can listen and work in partnership to strengthen and rebuild services, guided by emerging needs.


Additional Resources
Australian Government Coronavirus Information

Read the latest official coronavirus news, updates and advice from the Australian Government.

Find information in your language on:

  • Health matters and vaccines
  • Business and workplace safety and support
  • Misinformation and truths about COVID-19
  • Travel restrictions and visas
World Health Organization (WHO)

Stay up to date with the latest information on the COVID-19 pandemic, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others.

More Mental Health Support Services

Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

Kids Helpline
1800 551 800


Children and young people can access this free, confidential support line 24/7


13 11 14


24/7 crisis support and suicide prevention line    

Suicide Call Back Service

1300 659 467

24/7 suicide prevention support


Beyond Blue

1300 224 636


Support and advice

Languages other than English


Black Dog Institute

Mental health advice



1800 650 890

Online and telephone service supporting young people and their families

Parentline Victoria

132 289

8am - 12am - 7 days

Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

Head to Health

Digital mental health services

1300 845 745

Grief, loss and trauma support

Mensline Australia

1300 78 99 78

Counselling service for men with emotional health and relationship concerns

Psychiatric Triage
1300 363 746


Information, assessment and referral provided for a mental health crisis

Suicide Line Victoria
1300 651 251

A free 24/7 telephone counselling service for people at risk of suicide