Coronavirus (COVID-19)

General Information banner

If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

Suburbs with Stage 3 Restrictions

From 11:59pm on 1 July until at least 29 July,  parts of Melbourne are in local lockdown. Postcodes under this Victorian Government restriction include: 3038, 3064, 3047, 3060, 3012, 3032, 3055, 3042, 3021, 3046.  

In Brimbank this includes:

Albanvale, Kealba, Kings Park, St Albans, Keilor Downs, Keilor Lodge, Keilor Park, Taylors Lakes and Watergardens

If you live in these locations, there are only four reasons to be out: 

  • Shopping for food and supplies 
  • Care and caregiving 
  • Exercise 
  • Study or work – if you can’t do it from home 

A number of Council facilities in these areas are closed including playgrounds, skate parks, outdoor exercise equipment (including BBQ facilities), libraries, gyms and sports facilities, neighbourhood houses and community centres.  Places of worship will need to hold services online, weddings will be limited to five people and funerals will be limited to 10 people.

The following Council services and facilities located in priority suburbs are temporarily closed:

  • Customer Service Centres
  • St Albans Pop-up Gym
  • St Albans Community Centre (STACC)
  • Keilor Basketball and Netball Stadium
  • Cairnlea Community Hub
  • Sydenham and St Albans libraries
  • Sydenham Neighbourhood House
  • Westvale Community Centre
  • Playgrounds
  • Off-leash dog parks
  • Skate parks
  • Parks & BBQ Facilities
  • Outdoor exercise equipment

It is anticipated that schools will return as planned from 13 July.  

More information on these Stage 3 Stay at Home Restrictions visit the Department of Health & Human Services website.

Watch a message from Mayor of Brimbank City Council, Cr Georgina Papafotiou:

Contacting Council

Due to COVID-19 our Customer Service Centres are temporarily closed until further notice.

You can:

  • Phone: (03) 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email: 
  • Fax: 03 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

Brimbank Chat

  • You can chat to a Customer Service Team member between Monday-Friday: 8.45am - 4.45pm. Look for the 'Brimbank Chat' icon on the right hand side of the page.

Report an Issue


Getting tested banner


Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Not sure or concerned?

Call the Coronavirus hotline (available 24 hours): 1800 675 398

All Victorians can use the online self-assessment tool:

Taking the test helps our community

Diagnosing coronavirus (COVID-19) early, even when symptoms are mild, helps us to slow the spread of this virus. Testing helps the State Government track the spread and plan for the gradual easing of restrictions in Victoria.

Getting tested means that you can take informed action to protect yourself and your loved ones. You will be doing your bit to protect us all.

Testing locations in Brimbank

Keilor Community Hub (Old Calder Hwy)
Pop-up Drive Thru Testing: Monday to Friday 10:00am – 4:00pm

IPC Health Deer Park (106 Station St)
Drive Thru Testing: Monday to Friday 9:00am – 4:30pm

Sunshine Hospital Respiratory Clinic (176 Furlong Road, St Albans)
Walk-in Testing: Monday to Sunday 10:00am – 6:00pm

Australian Clinical Labs (ACL) St Albans (309 Main Rd E, St Albans) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Walk-in Testing: Monday to Friday 8:00am to 4:00pm

4cyte Pathology Sunshine (14 Hertford Rd) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Drive Thru Testing: Monday to Friday 8:00am - 5:00pm; Saturday & Sunday 10:00am – 5:00pm

Nearby testing

CoHealth West Footscray (575A Barkley St)
Booking recommended – Phone: 9448 5502
Appointments available: Monday to Friday 9:30am - 12.30:pm and 1:30pm - 4:30pm

Highpoint Shopping Centre (120-200 Rosamund Road, Maribyrnong)
Drive Thru Testing: Monday to Sunday 8:00am – 7:00pm

Melbourne Showgrounds (Epsom and Langs Rd, Ascot Vale)
Enter Gate 4 off Langs Rd - this is a left-hand turn only.
Drive Thru Testing: Thursday & Friday 10:00am - 6:00pm; Saturday 9:00am - 5:00pm

Public health teams in your area

Victorian Government COVID-19 Public Health teams are visiting homes across Melbourne's priority suburbs, including parts of Brimbank. They are providing information on free local testing for coronavirus (COVID-19) for everyone, even if you don’t have symptoms, including a 'testing at home' option. These teams can also provide information in different languages on staying safe and available support during this crisis.

PLEASE NOTE:  This information changes regularly. Please click here for the latest information on Victorian COVID-19 testing locations.

Translated resources banner

If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus, getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at:


Brimbank Resources in Other Languages

Additional material including some videos from Brimbank Councillors is also available: 









What the City of Brimbank is doing

Council plays a vital role in ensuring public health and will continue to monitor the situation, and take advice from the government health agencies daily to adjust to new information as it becomes available.

This is a serious public health situation and the wellbeing of our community is our number one priority. During this time we may take longer to respond to unrelated service or maintenance requests.

The health and safety of the community is Council’s number one priority. We have put in place a number of measures, ranging from cancelling events that would draw large numbers, to closing Council facilities that are high traffic zones.

We’ve tried to strike a balance to ensure essential services can continue in a safe and responsible manner, and make sure supports are in place for the elderly and more vulnerable in our community.

Council apologises for any inconvenience caused by all these measures but we have a duty of care to our community and staff, and need to make sure we take appropriate measures to help limit the spread of the virus and support the required social distancing.

Finding ways to ease the financial pressure during COVID-19

The COVID-19 (coronavirus) outbreak is causing economic disruption in many sectors including retail, tourism and hospitality, education, property, manufacturing and supply chains.

If your business is being affected, there is Council information, support, and resources available that can be found here.

We know that like other areas, Brimbank is doing it tough. Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

This includes:

  • Options for rates relief
  • Relief for sporting clubs
  • Supporting local business
  • Extensions to community grants
  • Animal registrations fees on hold

The focus with these initiatives is immediate relief and assistance, as a first step in a multi-pronged recovery approach. 

If you're the ratepayer of a property in Brimbank and are experiencing financial hardship due to he coronavirus (COVID-19) pandemic then please complete our COVID-19 Hardship Application (also available in Vietnamese) to make arrangements or defer your rates payments.

Council is further working on a broader stimulus and engagement strategy for the medium to longer term for when businesses and communities can re-open their doors. This broader planning should be a partnership approach with business and community.    

Council’s Coronavirus Response & Recovery Strategy

Brimbank Council is implementing a Coronavirus (COVID-19) Response and Recovery Strategy to help address the spread of the COVID-19 virus in Brimbank and limit impacts on the community, businesses, and cultural and sporting groups across the municipality.

Update on our services
Community facilities and spaces

We have a duty of care to staff and the community who use Council facilities and need to be realistic about the level of specialised cleaning and other measures that are needed for safe operation. 

If you live in a non-priority suburb, restricted services are available at:

  • Sunshine Leisure Centre
  • Public libraries at Deer Park, Keilor and Sunshine
  • Neighbourhood Houses and Community Centres
  • Hall Hires commence with limited services on 29 June. (Casual and Function Hire remain closed)
  • Brimbank Learning Futures (closed during the school holidays)

Most outside spaces are now open (excluding those in priority suburbs noted below) but group gatherings should be kept to a maximum of 10. 

Remember to practise good hygiene and physical distancing, keeping 1.5 metres away from each other.

Library Hours and Services

Closed from 11:59pm on 1 July 2020 - Restricted postcodes

St Albans Library

Sydenham Library


Adjusted Opening Hours from 15 June 2020 - Non-restricted postcodes

Deer Park Library

Monday to Friday 10:00am to 4:30pm

Keilor Library

Monday and Friday 1:00pm to 4:30pm 

Tuesday to Thursday 10:00am to 4:30pm

Sunshine Library

Monday to Friday 10:00am to 4:30pm 

Saturday 10:00am to 12:00pm

Modified Library Access Arrangements

As always, the safety of our members and staff is our first priority.

Some changes are in place to help keep you, other members, and our staff safe and to make sure we comply with government restrictions.

Members can visit the library for up to one hour. As we welcome you back, please note that due to the restrictions governing the number of people we can host in our libraries, you will be able to enter the Library to access a computer, print, scan, to use WIFI or a study table. All returns are via the 24/7 returns chute. Browsing the collection and some other services are restricted. Please reserve items for pick-up or the staff will be able to assist you when you visit.

No room bookings will be taken until further notice.

The Toy Library is closed.

Online Library Services

  • Click and Collect - Members can browse the online catalogue and place reservations online or call the library and the staff will select items to meet your needs and interests. Requested items will be available at your selected Library, and you’ll be notified when they are ready for collection. Item collection is available Monday to Friday, from 10:00 am to 4:30 pm. Library return chutes are opened 24/7 at all libraries.

  • Library to your door - For residents who are self-isolating or unable to visit the library we will continue to offer a free delivery service for borrowing books, magazines and DVDs.

  • Virtual events - Join one of our upcoming Nutrition Workshops or be part of the online audience for a presentation from author Jen Hutchinson.

  • eResources - Check out the wide range of ebooks, e-audiobooks, digital magazines, online newspapers, and more. 

Not a member or need assistance? 

Join the library. Membership is free! Join online or call us and we'll help you between 9am and 5pm, Monday-Friday:

  • Deer Park Library - 9249 4660
  • St Albans Library - 9249 4650
  • Keilor Library - 9249 4670
  • Sunshine Library - 9249 4640
  • Sydenham Library - 92494680

For more on the staged reopening of libraries visit the Brimbank Libraries website.

Community Care

There is currently no effect on critical services including meals, household waste collection, cleaning, and park and playground maintenance.

Community Care Services

Maternal and Child Health Centres

  • Centres are temporarily closed and Maternal and Child Health Services are adopting alternative models of service delivery.
  • We are making some important changes to help keep you and your family safe and healthy.
  • Our maternal and child health nurses will be recommencing face-to-face appointments for newborn babies and four week old babies from Thursday 11 June.
  • Face-to-face appointments will be kept to 15 minutes, while all other appointments will remain over the phone for now.
  • First-Time Parent Groups will be offered via Zoom until mid-July.
  • Families can also contact the Maternal and Child Health Line on 13 22 29 (24 hours a day/7 days a week).
  • Our infant immunisation service is running (as per the 2020 infant immunisations schedule) with changes to ensure adequate social distancing. Please do not visit our sessions if you or your family are unwell. Any changes will be updated on our website.

Ageing and Inclusion

All in-home care services are continuing but are subject to daily review and the advice from the Victorian Government. These services are:

  • Domestic Assistance (home care)
  • Respite Care
  • Personal Care
  • Home Maintenance
  • Delivered Meals (Meals-on-Wheels)

The following services are suspended until further notice. The services are:

  • Social Support Programs and Planned Activity Groups.
    Council officers will be contacting all service users to advise of the service suspension and to discuss alternative care and support arrangements.
  • Community Transport services
    There will be no transport provided for seniors attending clubs during this period. Council officers have contacted all affected clubs and transport service users to advise of the service suspension.

During this period, we'll be providing increased one-on-one support to clients through the Brimbank Community Register. We'll continue to provide support to clients through alternative support services.

Youth Services

All youth programs and services are suspended until further noticeYouth Week 2020 has been cancelled including all scheduled activities and programs.


All Council-run playgroups are suspended until further notice. All playgroup centres are closed until further notice.


All volunteer programs and services have been suspended until further notice.

International Pensioners

Brimbank City Council has temporarily closed its customer service centres to the public to try to help slow the spread of the COVID-19 virus within the community.

During this time, international pensioners who require the Council to verify identity documentation should email to arrange a time.

Other Council Services

Delivered meals, respite care and personal care will continue to be provided. Council officers will be in contact with clients to confirm care arrangements or the need for additional support.

“Sharpsafe” Containers for Diabetics

If you’re a diabetic or those who who need to self-inject medication at home, we have free “Sharpsafe” containers (1 per resident) available. During the COVID-19 health emergency our Environmental Health Officers (EHOs) can organise delivery to eligible individuals while our customer service offices are closed.

Please store any full containers responsibly (away from children and pets) until collection services can be arranged. At this stage our EHOs are not equipped to transport full containers.

For more information please speak to one of our Customer Service Officers on 9249 4000.

Function Hire

Council is currently unable to offer our halls and meeting spaces for functions or casual events.

Regular Hires recommenced on 29 June with limited services. 

Council Events

Like everyone, Council is monitoring recent developments about the spread of the coronavirus (COVID-19). As new measures are put in place by the government regarding non-essential gatherings and the unprecedented state of emergency declaration, the Council has decided to postpone/cancel the following events until further notice:

Postponed until further notice:

  • Brimbank Citizenship Ceremony
  • Sons of the West
  • Emergency Services Expo
  • School Holiday Show Bags
  • All in-school programs
  • Brimbank Youth Council - Face-to-face meetings cancelled.
    • Formal meetings suspended until further advice. We will be in touch with Youth Councillors to discuss how we continue to work together
  • The Bold Source Editorial team - Face-to-face meetings are cancelled.
    • We’ll be in touch to let you know how we’ll continue to communicate using technology
  • L2P Program
  • Baby Steps - Face-to-face meeting are cancelled.
    • We will continue to work with you through different communication platforms.


  • Female Football Festival
  • Readers and Writers Festival
  • We Are Brimbank Cultural Event
  • Flavours of St Albans: Twilight Market
  • Youth Week 2020 - Including all scheduled activities and programs
  • Events at the Bowery Theatre - Some cancellations, others are postponed until further advice.
  • Brimbank Young Researchers Program
  • B-Heard (Individual support) – Face-to-face meetings are cancelled.
    • We will continue to work with you over the phone

For updates on cancelled/postponed events across Brimbank please visit our events page.

Council will continue to explore other innovative ways in which to deliver services to the community during this situation.

Community members are asked to consider their face to face contact with the Council. Requests can be accommodated via a number of non-contact avenues such as telephone and online.

Business Support

Finding ways to ease financial pressures during COVID-19

We know that like other areas, Brimbank is doing it tough due to the current COVID-19 crisis.

Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

If your business is being affected, there is Council information, support, and resources available that can be found here.

Supporting Local Business:

Local businesses make a major contribution to our area. They are the familiar faces at your favourite lunchtime hangout, the supporters of community events, and the place you know you can go to get the things you need.

Find out which businesses are open in your suburb, including who is delivering and when you can access their stores here.

Food Businesses

We understand that this is a stressful time for businesses in our community and we would like to assure you that the Council’s Environmental Health Officers are here to provide assistance and guidance.

We would like to emphasise the importance of businesses being vigilant during this health emergency and remember to:

  • Maintain excellent hygiene practices and have access to warm water, soap, paper towels and correct dilutions for sanitisers.
  • Check your use-by and best before dates
  • Adequately rotate stock to protect food safety
  • For businesses selling hot foods ensure you maintain your food safety records, do not over overstock and hold hot foods for long periods.

The Environmental Health team is conducting extra inspections during this period to support businesses. For further guidance call 9249 4000.
The Victorian Government also has important information for businesses here.


Environment and Sustainability

Brimbank’s Environment Team is responding to the changing needs of our community during the COVID-19 emergency with a range of innovative activities and programs to support the community and continue to improve our environment.

The programs will focus on producing and sharing activities and programs that residents (of all ages) can easily participate in at home to enhance the environment and have some fun along the way.

You can learn more about our resources and programs by visiting Environment and Sustainability, sign up to receive the Little Leaflet e-newsletter Little Leaflet and check out some of our events, activities on Facebook.

If you have any questions you can contact us at

Leisure Services

Sunshine Leisure Centre - Pool reopening 9 June; Gym & fitness classes from 22 June

Leisure Services

Brimbank City Council will be re-opening our indoor pools at Sunshine Leisure Centre, with limited access on Tuesday June 9, in line with the Victorian State Government’s easing of COVID-19 restrictions. 

The gym and group fitness classes at Sunshine Leisure Centre re-opened with limited access from Monday 22 June.

As always, the safety of our members and staff is our first priority. There will be some changes in place to help keep you, other members and our staff safe and to make sure we comply with government restrictions. 
Most importantly, this means booking all aquatic sessions in advance via an online booking system

Access client portal to book a session 

The following conditions apply until further notice:

  • Sunshine Leisure Centre will be open for limited lap swimming, walking and water exercise only, via a session system. 
  • Bookings are essential. All sessions need to be booked in advance.
  • During each session, there will be 12 spaces available for lap swimming (indoor 25m pool) and 8 spaces available for water therapy/exercise (warm water/leisure pool)
  • Four morning sessions and three afternoon sessions will be available during the week, with another three sessions available on both Saturday and Sunday.
    Click here to log into client portal to view our timetable. If there is demand we will introduce additional sessions.

Aquatic Session Prices

VISIT TYPE Casual Entry Member
Aquatic Entry $9.95 $0.00

Prices valid until 8 July 2020.
Current Multi-Visit Swim Cards cannot be used for these sessions.

The below facilities and amenities will remain closed

  • Saunas and spas
  • Outdoor Pool and Splashpark
  • Swim School lessons
  • Crèche
  • Gym and Group Exercise
  • Aqua Aerobics
  • Aquatic play
  • Lockers
  • Drink Fountains

Safety and hygiene:

  • Swimming/ aquatic time is limited to 45 minutes per booking and patrons must leave the facility immediately after session. There will be a 15 minute window to sanitise the facility prior to the next booking.
  • Please shower at home before you use our pools, then shower at home after your swim, in line with government advice. 
  • There will be a limit of two people per lane – please follow direction of staff
  • Other safety and hygiene measures will be in place, please see below for details

How we'll keep you safe

As part of the reopening of our services we are following State Government directions and we will operate with new conditions to protect your health and safety.  We will provide:

  • Regular preventive cleaning and sanitisation of all areas
  • Monitored daily cleaning checklists
  • Hand-sanitiser stations
  • Wipes and hand gel

We need your help.

  • Help us keep our facilities safe by:
  • Following hygiene practices by thoroughly washing or sanitising hands before and after using facilities and equipment
  • After use, wipe down and clean equipment and surfaces with the cleaning equipment provided
  • Maintaining a 1.5 metre distance between each other.
  • Not visiting centres if you are unwell
  • Arriving prepared. This includes wearing appropriate clothing, swimwear, footwear and bringing your own towel and drink bottle (no glass).
  • Adhering to capacity requirements and time restrictions for use of equipment and facilities
  • Treating everyone with respect, aggressive or inappropriate behaviour will not be tolerated
  • Following direction and requests from staff.

Other Information

During the closure period our team has been working hard to implement important changes to our operations. These changes will not only help us comply with government requirements, but also ensure we are providing a safe, healthy and comfortable environment for our members, guests and staff at Brimbank leisure Centres.

Cleaning and Sanitisation

Full Centre

  • We will complete a full facility sanitation and clean prior to our re-opening.
  • We will work with our cleaning contractor to ensure cleaning is completed to the highest of standards.
  • Additional cleaning and sanitising time will be scheduled for our staff members during operational hours.

Gym Floor and Group Fitness

  • Overnight cleaners will completely disinfect gym floor and all gym/group fitness equipment after hours.
  • Members and guests will be instructed to completely disinfect each machine/piece of equipment after each use and/or class.
  • Additional disinfectant, wipes and hand sanitiser will be provided throughout the gym floor and in group fitness rooms.
  • Gym Staff will disinfect computer, radio and phone after each gym appointment. 
  • Gym Staff will continuously sanitise machines and equipment between appointments.
  • As always, all gym users and group fitness participants MUST bring and use their own gym towel.


  • Aquatic Operation Staff will regularly clean and sanitise all surfaces and 'touch-points'.
  • Where equipment is used, Swimming Teachers and/or Aquatic Operation Staff will ensure all equipment is washed and sanitised between classes and/or casual use.
  • Cleaning schedule for toilets and change facilities will be increased to hourly intervals.
  • Swimming Pool water testing will be conducted in line with Royal Life Saving Society Australia's Guidelines for Safe Pool Operations.

Hygiene and Physical Distancing

Full Centre

  • Restrictions on the number of people allowed to be in the facility (or areas of the facility) will be set in line with Government regulations and/or our facility risk assessments. This may mean that you need to book in advance or queue to enter the facility.

  • Total facility occupant limits may result in some aspects of the facilities not being available.

  • Time limits will be placed on visits to the facility to allow more patrons to utilise the facility, if facility number restrictions are in place.

  • All patrons are to respect our staff and other patron's health and wellbeing by providing 1.5m of physical distance between themselves and others.

  • The path of travel throughout the facility will be slightly modified to help reduce the need to pass in close proximity to other patrons. 

Gym Floor

  • A reduced number of cardio equipment will be available for use to provide more space for each patron.
  • Gym Staff will monitor use of other machines that cannot be moved to ensure members and guests allow for 1.5m of physical distancing.
  • Health consultations and other fitness appointments will not be conducted in the confines of the gym office.
  • 24 hour access may be restricted in line with government regulations and/or our facility risk assessments.
  • Body Composition Scales to be cleaned and sanitised after each use and will only be available during pre-booked appointments.
  • Time limits may be reduced on cardio machines to allow more patrons to utilise equipment if total visitation times are capped.
  • Our drink fountains will not be available, Members and Guests are encouraged to bring their own drink bottle or purchase bottled water from our vending machine to ensure they remain hydrated.
  • Gym Staff and users will be welcome to wear gloves and masks if they wish to do so.
  • As always, all gym users MUST bring and use their own gym towel.

Group Fitness

  • A 4 square metre rule will be enforced for all classes which will most likely result in reduced occupancy for each class.
  • Classes are to be pre-booked online via our new Client Portal.
  • Seating will be removed in the Group Fitness foyer area to avoid congregating
  • The duration of classes may be reduced to allow us to provide more opportunities for people to attend. e.g a 60 minute class may be reduced to 30 minutes.
  • Group Fitness Instructors will inform participants on hygiene expectations and measures, which may change as restrictions become more relaxed.
  • Participants are encouraged to bring their own mats and equipment where safe and possible to do so. If our equipment is used, the participant is expected to clean the equipment thoroughly with provided disinfection spray.
  • Our drink fountains will not be available, Members and Guests are encouraged to bring their own drink bottle or purchase bottled water from our vending machine to ensure they remain hydrated.
  • As always, all group fitness participants MUST bring and use their own gym towel.


  • All Aquatic users are to shower before entering the pool area.
  • Entry to the Aquatic area will be via the change room village only.
  • Seating around pool deck will be reduced and/or spaced out.
  • No gathering of people will be allowed in pools or on pool deck.
  • Additional hand sanitiser stations will be made available.
  • Our drink fountains will not be available, Members and Guests are encouraged to bring their own drink bottle or purchase bottled water from our vending machine to ensure they remain hydrated.
  • Aquatic users should arrive and leave in swim wear to reduce time needed in change rooms. 
  • Numbers may be capped in specific areas of the facility. e.g People per swimming lane / people per change room etc.
  • Spa and Steam Room will remain closed until further notice.

Learn to Swim

  • Ratios in classes will be reduced to promote physical distancing in line with industry guidelines and/or facility risk assessments.
  • Instructor to inform participants of expectations and hygiene measures while in class and/or the facility.
  • Participants are to bring their own equipment where possible and safe to do so.
  • No gatherings on pool deck.
  • Swimming Teachers will teach from pool deck when safe and possible to do so. This will depend on age and swimming ability of group.
  • Swimming Teachers will aim to avoid using any equipment during classes.
  • Participants to maintain 1.5m distance at all times from others.

Our Health

  • Staff have been instructed not to come to work if they are feeling unwell or feverish.
  • Members and Guests are urged not to come to the facility if you are unwell, have a fever or should be self-isolating due to any government regulation.


Additional Resources
Expression Australia

Expression Australia is providing a special free emergency VRI interpreting service during the Coronavirus (COVID-19) outbreak.

If you need an emergency Auslan interpreter to talk about Coronavirus with:

• Doctors
• Nurses
• Hospitals

You can get free emergency VRI interpreting.

This is only for an emergency.

Expression Australia's free emergency VRI interpreting service will be available Monday-Friday from 9am to 5pm.

Contact SMS. 0438 723 342 or visit the Expression Australia website for more information.


World Health Organization (WHO)

Stay up to date with the latest information on the COVID-19 outbreak, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:


Helping children cope with stress during the COVID-19 pandemic

Mental Health Support Services

Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

Kids Helpline
1800 551 800


Children and young people can access this free, confidential support line 24/7


13 11 14


24/7 crisis support and suicide prevention line    

Suicide Call Back Service

1300 659 467

24/7 suicide prevention support


Beyond Blue

1300 22 4636


Support and advice


Black Dog Institute

Mental health advice



1800 650 890

Online and telephone service supporting young people and their families

Parentline Victoria

132 289

8am - 12am - 7 days

Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

Head to Health

Digital mental health services

1300 845 745

Grief, loss and trauma support

Mensline Australia

1300 78 99 78

Counselling service for men with emotional health and relationship concerns

Psychiatric Triage
1300 363 746


Information, assessment and referral provided for a mental health crisis

Suicide Line Victoria
1300 651 251

A free 24/7 telephone counselling service for people at risk of suicide