Coronavirus (COVID-19)

General Information banner

If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

For the latest information on the Victorian Government's Coronavirus (COVID-19) reopening roadmap for Metropolitan Melbourne visit the Victorian Government website.

Current Restrictions

As of 11:59pm on 17 February 2021 Victoria will revert back to COVIDSafe Summer Restrictions, with no restrictions on reasons with leave home, with some exceptions:

  • The limit on the number of people who can visit a home in a day will be set at 5 (infants under 12 months are not counted in the cap).
  • Public gatherings: Up to 20 people can gather outdoors from any number of households (infants under 12 months are not counted in the cap).
  • Face masks: Must be carried at all times. Mandatory when inside (except in a residential home) and outdoors when cannot maintain 1.5m physical distancing (unless a lawful exemption applies). Strongly recommended to wear when visitors attend your home.

For more information on current restriction levels visit the Victorian Department of Health website.

In line with current restrictions the following Brimbank Council facilities will be open to the community from Thursday 18 February 2021:

  • Playgrounds
  • Off-leash dog parks
  • Outdoor exercise equipment
  • Public BBQ Facilities
  • Skate parks
  • Keilor Public Golf Course (limits and restrictions apply)
  • Sunshine Leisure Centre (limits and restrictions apply)
  • St Albans Pop-Up Gym (limits and restrictions apply)
  • Brimbank Libraries (limits and restrictions apply)
  • Brimbank Resource Recovery Centre
  • Brimbank Maternal and Child Health Service (face to face appointments, or telehealth if needed)
  • Tennis courts (limits and restrictions apply - bookings need to be made via local tennis club)
  • Customer Service Centres in Sunshine and Keilor (Monday to Friday, 8:45am – 5pm).

Garbage, recycling, green waste or hard waste collections continue to operate as normal.

The following Brimbank Council facilities and services remain temporarily closed:

  • Watergardens Customer Service Centre.
     

Contacting Council

Customer Service Centres in Sunshine and Keilor are now open Monday to Friday, 8:45am – 5pm. Restrictions to meet social distancing requirements have been applied. To protect the health and safety of both our staff and community, your compliance would be appreciated

Due to COVID-19 our Watergardens Customer Service Centre is temporarily closed until further notice.

There are also other ways you can contact us. 

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

You can also contact us by:

  • Phone: (03) 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after-hours service).
  • Email: info@brimbank.vic.gov.au 
  • Fax: 03 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

Brimbank Chat

You can chat to a Customer Service Team member between Monday-Friday: 8.45am - 4.45pm. Look for the 'Brimbank Chat' icon on the right-hand side of the homepage.

Getting tested banner

Symptoms

Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Some people may also experience headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea.

If you have any of these symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or your doctor.

Getting tested helps keep your family and community safe

Important information about getting tested: 

  • The coronavirus (COVID-19) test is free for everyone
  • The testing clinic does not need to know your visa status
  • If you are worried about losing income while you wait for your test results, you may be eligible for a $450 payment
  • If you test positive or are a close contact of a confirmed case, you may be eligible for a $1,500 payment
  • Call the Coronavirus hotline if you require more information on 1800 675 398. If you require an interpreter, call TIS National on 131 450.  

Where you can get tested

Testing sites have been set up at various locations in and near Brimbank. Sites and hours of operation can change. Please visit DHHS website Where to get tested for the latest information.

Testing locations in Brimbank

Victoria University Campus (Outdoor carpark, McKechnie Street, St Albans)
Children under 5 years old not suitable for testing at this site. Children of all ages can be tested for coronavirus (COVID-19) at hospital respiratory clinics and GP respiratory clinics.
Drive-through clinic: Monday to Sunday 9am-5pm

Sunshine West Community Centre (25 Kermeen Street, Sunshine West)
Drive-through & Walk-in clinic:  Monday to Friday 7.30am-3pm; Sunday 9am-3pm (Closed Saturdays)

IPC Health - Deer Park (106 Station Street, Deer Park)
Drive through clinic: Monday to Friday 7.30am -3pm

Western Health - Sunshine Hospital (176 Furlong Road, St Albans)
Last entry for testing at this site will be 15 minutes before closing time. Children 3 years and over only. Younger children can be tested in the Emergency Department.
Walk-in testing: Monday to Sunday 10am-5.30pm

Australian Clinical Labs (ACL) St Albans (309 Main Rd E, St Albans) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Walk-in testing: Monday to Friday 8am-5.00pm, Saturday 8am-1pm

4cyte Pathology Sunshine (14 Hertford Rd, Sunshine) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Drive-through testing: Monday to Friday 8am-5pm; Saturday & Sunday 10am-5pm

Call-to-Test Service

The Call-to-Test service is available to vulnerable Victorians to get tested for coronavirus (COVID-19) at home with a qualified health clinician. The service will provide access for people who cannot leave home due to injury, mobility or other eligible reasons.

Access to the Call-to-Test service will be available for those who have symptoms and

  • Have an injury, chronic health issue, frailty affecting mobility
  • Have moderate to severe physical or psychological disability
  • Care for a person with moderate to severe disability

More information at Call-to-Test

Translated resources banner

If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus, getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at:

CORONAVIRUS (COVID-19) INFORMATION IN 53 LANGUAGES

CORONAVIRUS (COVID-19) INFORMATION IN 62 LANGUAGES - AUDIO ONLY

WEARING A FACE MASK

Brimbank resources in other languages

Additional material is also available: 

 

 

 

 

 

 

 

 

What the City of Brimbank is doing

Council plays a vital role in ensuring public health and will continue to monitor the situation, and take advice from the government health agencies daily to adjust to new information as it becomes available.

This is a serious public health situation and the health, safety and wellbeing of our community is our number one priority. During this time we may take longer to respond to unrelated service or maintenance requests.

We have put in place a number of measures, ranging from cancelling events that would draw large numbers, to closing Council facilities that are high traffic zones consistent with current restriction levels.

We’ve tried to strike a balance to ensure essential services can continue in a safe and responsible manner, and make sure supports are in place for the elderly and more vulnerable in our community.

Council apologises for any inconvenience caused by all these measures but we have a duty of care to our community and staff, and need to make sure we take appropriate measures to help limit the spread of the virus and support the required social distancing.

Council’s Coronavirus Response & Recovery Strategy

Brimbank Council is implementing a Coronavirus (COVID-19) Response and Recovery Strategy to help address the spread of the COVID-19 virus in Brimbank and limit impacts on the community, businesses, and cultural and sporting groups across the municipality.

19 Point Action Plan for COVID-19 Recovery and Response

Brimbank's 19 Point Action Plan for COVID-19 Recovery and Response provides the Federal Government, State Government and non-government entities with a starting point and a pathway to partner with Council to help our community respond to the health, wellbeing and economic consequences of a prolonged and evolving pandemic.

Community Impact Analysis

Brimbank's Community Impact Analysis has been undertaken to better understand the economic effects and impacts of COVID-19 on Brimbank businesses and the community. It looks to the future on how we can listen and work in partnership to strengthen and rebuild services, guided by emerging needs.

Working for Victoria, Working for Brimbank

Unemployed Brimbank residents can apply for jobs with Brimbank City Council through the Victorian Government’s Working for Victoria program. To find out more here.

Finding ways to ease the financial pressure during COVID-19

The COVID-19 (coronavirus) outbreak is causing economic disruption in many sectors including retail, tourism and hospitality, education, property, manufacturing and supply chains.

If your business is being affected, there is Council information, support, and resources available that can be found here.

We know that like other areas, Brimbank is doing it tough. Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

This includes:

  • Options for rates relief
  • Relief for sporting clubs
  • Supporting local business
  • Extensions to community grants
  • Animal registrations fees on hold

The focus with these initiatives is immediate relief and assistance, as a first step in a multi-pronged recovery approach. 

If you're the ratepayer of a property in Brimbank and are experiencing financial hardship due to he coronavirus (COVID-19) pandemic then please complete our COVID-19 Hardship Application (also available in Vietnamese) to make arrangements or defer your rates payments.

Council is further working on a broader stimulus and engagement strategy for the medium to longer term for when businesses and communities can re-open their doors. This broader planning should be a partnership approach with business and community.    

    Support Services

    We understand community members are being impacted by COVID-19 in different ways.

    Visit our COVID-19 Support Services page for a list of emergency relief resources available to Brimbank community members.

    Other Assistance Available 

    • The Australian Red Cross understands that many people have been impacted by COVID-19, and that you may need some financial relief to meet your most urgent needs. For financial relief to meet urgent needs during the COVID-19 pandemic visit The Australian Red Cross' Emergency relief support page.

    Update on our services
    Community facilities and spaces

    In line with current restrictions the following Brimbank Council facilities will be open to the community from Thursday 18 February 2021:

    • Playgrounds
    • Off-leash dog parks
    • Outdoor exercise equipment
    • Public BBQ Facilities
    • Skate parks
    • Keilor Public Golf Course (limits and restrictions apply)
    • Sunshine Leisure Centre (limits and restrictions apply)
    • St Albans Pop-Up Gym (limits and restrictions apply)
    • Brimbank Libraries (limits and restrictions apply)
    • Brimbank Resource Recovery Centre
    • Brimbank Maternal and Child Health Service (face to face appointments, or telehealth if needed)
    • Tennis courts (limits and restrictions apply - bookings need to be made via local tennis club)
    • Customer Service Centres in Sunshine and Keilor (Monday to Friday, 8:45am – 5pm).

    Garbage, recycling, green waste or hard waste collections continue to operate as normal.

    The following Brimbank Council facilities and services remain temporarily closed:

    • Watergardens Customer Service Centre.
    Library Hours and Services

    From Thursday 18 February 2021, Brimbank Libraries will be back to normal opening hours.

    We continue to provide a range of online services to our members, including the Click and Collect service, the Home Library service and the Brimbank residents Library to Your Door service.

    Click and Collect Reservations

    If you have received a notification that an item you have requested is available, telephone the Library between 9.30am and 4.30pm, Monday to Friday, to arrange collection at any Brimbank library within seven days of receiving the notification. For residents who are self-isolating or do not wish to visit the library during COVID-19 restrictions the Library to Your Door service is available.

    Library to Your Door

    The home delivery service is available to all residents of Brimbank who are Brimbank Library members. We will deliver items to your home – while maintaining safe social distancing practices. Simply reserve your items, choose your pickup location at the branch closest to your home address. When you receive notification your items are available, call that branch to arrange delivery. Not sure what you want, call your closest library and have a chat to our friendly and knowledgeable staff about your interests - we will search our shelves and find something for you. 

    Items will be delivered to your door at no charge.

    Returning items

    Returns chutes at all libraries are open.

    eResources

    You can continue to access our range of eResources online. We have a wide range of books, magazines, newspapers and more, all available from your computer or device free with your Library membership. Visit the eResources page for a full list.

    Join the Library

    If you're not a Brimbank Libraries member, you can join online. Membership is free.

    If you still need help, phone us or email library@brimbank.vic.gov.au for assistance.

    Events and activities

    Library programs remain online. Please check the libraries What’s On page or follow us on Facebook or Instagram for details of online events and activities.

    We understand this is a difficult time for many people as we try to limit the spread of the Coronavirus, and we will continue to support our members as much as we can in other ways.

    For more information visit the Brimbank Libraries website.

     

    Community Care

    There is currently no effect on critical services including meals, household waste collection, cleaning, and park and playground maintenance.

    Community Care Services

    Maternal and Child Health Centres

    • The Maternal and Child Health (MCH) service is providing phone and telehealth consultations to families. 
    • Standard face-to-face appointments have resumed for children aged 0–3.5 years. Families will be able to come to the centre to have a consultation. Alternatively, telehealth or a telephone consultation will be offered. To make an appointment please call 9249 4433 Monday to Friday 8.30am–5pm.
    • There is no drop-in services at the MCH Centres.
    • First Steps New Parent groups have resumed face to face delivery. Please speak to your maternal and child health nurse for further information.
    • Families can also contact the MCH Line on 13 22 29 (24 hours a day /7 days a week).
    • Our infant immunisation service is running (as per the 2021 infant immunisations schedule) with changes to ensure adequate social distancing. Appointments can be made online. Please do not visit our sessions if you or your family are unwell. Any changes will be updated on our website.

    Ageing and Inclusion

    All in-home care services are continuing but are subject to daily review and the advice from the Victorian Government. These services are:

    • Domestic Assistance (home care)
    • Respite Care
    • Personal Care
    • Home Maintenance
    • Delivered Meals (Meals-on-Wheels)

    The following services are suspended until further notice. The services are:

    • Social Support Programs and Planned Activity Groups.
      Council officers will be contacting all service users to advise of the service suspension and to discuss alternative care and support arrangements.
    • Community Transport services
      There will be no transport provided for seniors attending clubs during this period. Council officers have contacted all affected clubs and transport service users to advise of the service suspension.

    During this period, we'll be providing increased one-on-one support to clients through the Brimbank Community Register. We'll continue to provide support to clients through alternative support services.

    Youth Services

    All youth programs and services are suspended until further notice.

    Playgroups

    All Council-run playgroups are suspended until further notice. All playgroup centres are closed until further notice.

    Volunteers

    All volunteer programs and services have been suspended until further notice.

    International Pensioners

    Brimbank City Council has temporarily closed its customer service centres to the public to try to help slow the spread of the COVID-19 virus within the community.

    During this time, international pensioners who require the Council to verify identity documentation should email info@brimbank.vic.gov.au to arrange a time.

    Other Council Services

    Delivered meals, respite care and personal care will continue to be provided. Council officers will be in contact with clients to confirm care arrangements or the need for additional support.

    “Sharpsafe” Containers for Diabetics

    If you’re a diabetic or need to self-inject medication at home, we have free “Sharpsafe” containers available. These are available from our customer service offices during business hours.

    For more information please speak to one of our Customer Service Officers on 9249 4000.

    Function Hire

    Council is currently unable to offer our halls and meeting spaces for functions or casual events. 

    Council Events

    For updates on planned events across Brimbank please visit our events page.

    Business Support

    Finding ways to ease financial pressures during COVID-19

    We know that like other areas, Brimbank is doing it tough due to the current COVID-19 crisis.

    Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

    If your business is being affected, there is Council information, support, and resources available that can be found here.
     

    Supporting Local Business:

    Local businesses make a major contribution to our area. They are the familiar faces at your favourite lunchtime hangout, the supporters of community events, and the place you know you can go to get the things you need.

    Find out which businesses are open in your suburb, including who is delivering and when you can access their stores here.
     

    Food Businesses

    We understand that this is a stressful time for businesses in our community and we would like to assure you that the Council’s Environmental Health Officers are here to provide assistance and guidance.

    We would like to emphasise the importance of businesses being vigilant during this health emergency and remember to:

    • Maintain excellent hygiene practices and have access to warm water, soap, paper towels and correct dilutions for sanitisers.
    • Check your use-by and best before dates
    • Adequately rotate stock to protect food safety
    • For businesses selling hot foods ensure you maintain your food safety records, do not over overstock and hold hot foods for long periods.

    The Environmental Health team is conducting extra inspections during this period to support businesses. For further guidance call 9249 4000.
    The Victorian Government also has important information for businesses here.

    COVID-19 temporary outdoor dining applications

    The Victorian Government has announced that as we move towards the next Step of the Victorian Government’s roadmap, hospitality venues can operate largely focussing on outdoor dining and with specific controls.

    In response, a free COVID-19 temporary outdoor dining permit is available to hospitality venues in Brimbank.

    Grants for Small Business

    Brimbank City Council is establishing a $300,000 Brimbank Business Recovery Grants Program (Business Grants Program) to support local start-up and small businesses in adapting and responding to COVID-19 and strengthening their businesses as part of the Brimbank City Council’s COVID-19 Response and Recovery Strategy – Economic Development Response

    The Victorian Government is investing $3 billion to help businesses impacted by ongoing restrictions and prepare for COVID Normal business. $3 billion in cash grants, tax relief and cashflow support will be delivered to Victorian businesses that have been most affected by coronavirus (COVID-19) restrictions. Details on these Business Victoria opportunities can be found here.

     

    Environment and Sustainability

    Brimbank’s Environment Team is responding to the changing needs of our community during the COVID-19 emergency with a range of innovative activities and programs to support the community and continue to improve our environment.

    The programs will focus on producing and sharing activities and programs that residents (of all ages) can easily participate in at home to enhance the environment and have some fun along the way.

    You can learn more about our resources and programs by visiting Environment and Sustainability, sign up to receive the Little Leaflet e-newsletter Little Leaflet and check out some of our events, activities on Facebook.

    If you have any questions you can contact us at Environment@brimbank.vic.gov.au

    Leisure Services

    Leisure Centres and stadiums

    From Thursday 18 February 2021 Sunshine Leisure Centre, St Albans Pop-up Gym and Keilor Basketball Netball Stadium will reopen to the public, in line with the Victorian State Government’s easing of COVID-19 restrictions.

    As always, the safety of patrons and staff is our first priority. Your face mask must be worn at all times when visiting these facilities except when in the pool, exercising, eating or drinking. 

    More information on the leisure centres website.

    Planning & Building

    In line with restrictions, Council Planning and Building staff are now working remotely and do not have access to Council offices.

    Any documentation that is sent to Council via post, including cheques may incur substantial delays in processing.

    We encourage documentation to be lodged online. If the document you need to lodge is not currently available on our website, please email info@brimbank.vic.gov.au and your documentation will be registered and an invoice will be issued for payment online.

    Additional Resources
    Department of Health & Human Services (DHHS)

    Please refer to the Department’s resources on how to protect against the spread of disease:

    Wash your hands regularly poster

    Cover your cough and sneeze poster

    Self-assessment for risk of coronavirus (COVID-19)

    For more information, regular updates, and steps to take if you think you are at risk, visit the Department of Health and Human Services website.

    For other languages and translated resources visit the Victorian Government's Department of Health and Human Services Translated Resources - coronavirus disease (COVID-19) page.

    Expression Australia

    Expression Australia is providing a special free emergency VRI interpreting service during the Coronavirus (COVID-19) outbreak.

    If you need an emergency Auslan interpreter to talk about Coronavirus with:

    • Doctors
    • Nurses
    • Hospitals

    You can get free emergency VRI interpreting.

    This is only for an emergency.

    Expression Australia's free emergency VRI interpreting service will be available Monday-Friday from 9am to 5pm.

    Contact SMS. 0438 723 342 or visit the Expression Australia website for more information.

     

    World Health Organization (WHO)

    Stay up to date with the latest information on the COVID-19 pandemic, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others.

    Mental Health Support Services

    Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.
     

    Kids Helpline
    1800 551 800

    ­­­

    Children and young people can access this free, confidential support line 24/7

    Lifeline

    13 11 14

     

    24/7 crisis support and suicide prevention line
    lifeline.org.au    

    Suicide Call Back Service

    1300 659 467

    24/7 suicide prevention support

    suicidecallbackservice.org.au

     

    Beyond Blue

    1300 22 4636

     

    Support and advice
    beyondblue.org.au

    Languages other than English

     

    Black Dog Institute

    Mental health advice
    blackdoginstitute.org.au

     

    Headspace

    1800 650 890

    Online and telephone service supporting young people and their families
    headspace.org.au

    Parentline Victoria

    132 289

    8am - 12am - 7 days

    Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

    Head to Health

    Digital mental health services
    headtohealth.gov.au

    GriefLine
    1300 845 745

    Grief, loss and trauma support
    griefline.org.au

    Mensline Australia

    1300 78 99 78

    Counselling service for men with emotional health and relationship concerns
    mensline.org.au

    Psychiatric Triage
    1300 363 746

     

    Information, assessment and referral provided for a mental health crisis

    Suicide Line Victoria
    1300 651 251

    A free 24/7 telephone counselling service for people at risk of suicide