Coronavirus (COVID-19)

General Information banner

If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

For the latest informtion on the Victorian Government's Coronavirus (COVID-19) reopening roadmap for Metropolitan Melbourne visit the Victorian Government website.

Current Restrictions

As of 11.59pm on Sunday 8 November 2020 the following eased restrictions apply throughout Victoria:

  • The boundary between Melbourne and regional Victoria no longer applies.
  • The 25km limit is no longer in place.
  • There are no restrictions on the reasons to leave home.
  • Cafes, restaurants, pubs, retail, beauty and personal care services can reopen. Density limits, record keeping and COVIDSafe Plans also apply.
  • Workplaces no longer need to be on the permitted work list to open and the ability to work has changed to “if you can work from home you must work from home”.
  • Households can have a maximum of two people (and their dependents) to visit per day, but those two people don’t need to be from the same household, and they will be able to come at different times.
  • Gyms and indoor sporting facilities can open with up to 20 people.
  • Indoor sport for those 18 and under can recommence.
  • Community spaces including libraries, neighbourhood houses and RSLs can have up to 20 people indoors, with groups of up to ten.
  • Accommodation will be able to open, with restrictions.

More information on these restrictions visit the Department of Health & Human Services website.

In line with current restrictions the following Brimbank Council facilities are open:

  • Playgrounds.
  • Off-leash dog parks.
  • Outdoor exercise equipment.
  • Public BBQ Facilities.
  • Skate parks.
  • Keilor Public Golf Course (limits and restrictions apply).
  • Sunshine Leisure Centre (limits and restrictions apply).
  • St Albans Pop-Up Gym (limits and restrictions apply).
  • Brimbank Libraries (limites and restrictions apply).
  • Brimbank Resource Recovery Centre.
  • Brimbank Maternal and Child Health Service (face to face appointments, telehealth and/or telephone consultations for all children 0-3.5 years).
  • Tennis courts (limits and restrictions apply - bookings need to be made via local tennis club).
  • Customer Service Centres in Sunshine and Keilor are now open Monday to Friday, 8:45am – 5pm.

The following Brimbank Council facilities and services remain temporarily closed:

  • Brimbank Community Centres and Neighbourhood Houses.
  • Keilor Basketball and Netball Stadium.
  • Community halls and meeting rooms.
  • Watergardens Customer Service Centre.

Contacting Council

Customer Service Centres in Sunshine and Keilor are now open Monday to Friday, 8:45am – 5pm. Restrictions to meet social distancing requirements have been applied. To protect the health and safety of both our staff and community, your compliance would be appreciated

Due to COVID-19 our Watergardens Customer Service Centre is temporarily closed until further notice.

For your convenience, besides visiting our Keilor or Sunshine Service Centres, there are other ways you can contact us. 

If you would like to report an issue or request a service, you can do this through

Please also check out other parts of this website, which are updated daily with the latest information relating to Council services.

You can also contact us by:

  • Phone: (03) 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after-hours service).
  • Email: 
  • Fax: 03 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

Brimbank Chat

You can chat to a Customer Service Team member between Monday-Friday: 8.45am - 4.45pm. Look for the 'Brimbank Chat' icon on the right-hand side of the page.

Getting tested banner


Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste
  • Headaches, muscle soreness, stuffy nose, nausea, vomiting, and diarrohea may also considered.

All Victorians can use the online self-assessment tool:

Getting tested helps keep your family and community safe

Important information about getting tested: 

  • The coronavirus (COVID-19) test is free for everyone
  • The testing clinic does not need to know your visa status
  • If you are worried about losing income while you wait for your test results, you may be eligible for a $450 payment
  • If you test positive or are a close contact of a confirmed case, you may be eligible for a $1,500 payment
  • Call the Coronavirus hotline if you require more information on 1800 675 398. If you require an interpreter, call TIS National on 131 450.  

Where you can get tested

Testing sites have been set up at various locations in and near Brimbank. Sites and hours of operation can change. Please visit for the latest information.

Please note: Children aged five years and over can be tested at a pop-up testing location. However, due to the constraints of testing through a car window, children aged under five years cannot be tested at drive-through locations. It is recommended that hildren under five years can get tested at hospital respiratory clinics (Sunshine Hospital Respiratory Clinic - details below) or GP respiratory clinics.

Testing locations in Brimbank

Sunshine West Community Centre (25 Kermeen Street)
Drive-through  & Walk-in clinic: Monday to Friday 8am - 4pm; Sunday 9am - 4pm (Closed Saturdays)

Victoria University St Albans Campus (Outdoor carpark, McKechnie Street, St Albans)
Drive-through clinic: Monday to Sunday 9am - 5pm

IPC Health Deer Park (106 Station St)
Drive-through clinic: Monday to Friday 9am – 4.30pm

Sunshine Hospital Respiratory Clinic (176 Furlong Road, St Albans)
Walk-in testing: Monday to Sunday 10am – 6pm

Australian Clinical Labs (ACL) St Albans (309 Main Rd E, St Albans) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Walk-in testing: Monday to Friday 8am - 4pm

Australian Clinical Labs (ACL) Sunshine (2 Kennedy Street, Sunshine) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Walk-in testing: Monday to Friday 8am - 4pm; Saturday 8am - 1pm

4cyte Pathology Sunshine (14 Hertford Rd) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Drive-through testing: Monday to Friday 8am - 5pm; Saturday & Sunday 10am - 5pm

Call-to-Test Service

The Call-to-Test service is available to vulnerable Victorians to get tested for coronavirus (COVID-19) at home with a qualified health clinician. The service will provide access for people who cannot leave home due to injury, mobility or other eligible reasons.

Access to the Call-to-Test service will be available for those who have symptoms and

  • Have an injury, chronic health issue, frailty affecting mobility
  • Have moderate to severe physical or psychological disability
  • Care for a person with moderate to severe disability

More information at

Translated resources banner

If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus, getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at:




Brimbank resources in other languages

Additional material is also available: 









What the City of Brimbank is doing

Council plays a vital role in ensuring public health and will continue to monitor the situation, and take advice from the government health agencies daily to adjust to new information as it becomes available.

This is a serious public health situation and the health, safety and wellbeing of our community is our number one priority. During this time we may take longer to respond to unrelated service or maintenance requests.

We have put in place a number of measures, ranging from cancelling events that would draw large numbers, to closing Council facilities that are high traffic zones consistent with current restriction levels.

We’ve tried to strike a balance to ensure essential services can continue in a safe and responsible manner, and make sure supports are in place for the elderly and more vulnerable in our community.

Council apologises for any inconvenience caused by all these measures but we have a duty of care to our community and staff, and need to make sure we take appropriate measures to help limit the spread of the virus and support the required social distancing.

Council’s Coronavirus Response & Recovery Strategy

Brimbank Council is implementing a Coronavirus (COVID-19) Response and Recovery Strategy to help address the spread of the COVID-19 virus in Brimbank and limit impacts on the community, businesses, and cultural and sporting groups across the municipality.

19 Point Action Plan for COVID-19 Recovery and Response

Brimbank's 19 Point Action Plan for COVID-19 Recovery and Response provides the Federal Government, State Government and non-government entities with a starting point and a pathway to partner with Council to help our community respond to the health, wellbeing and economic consequences of a prolonged and evolving pandemic.

Community Impact Analysis

Brimbank's Community Impact Analysis has been undertaken to better understand the economic effects and impacts of COVID-19 on Brimbank businesses and the community. It looks to the future on how we can listen and work in partnership to strengthen and rebuild services, guided by emerging needs.

Working for Victoria, Working for Brimbank

Unemployed Brimbank residents can apply for jobs with Brimbank City Council through the Victorian Government’s Working for Victoria program. To find out more here.

Finding ways to ease the financial pressure during COVID-19

The COVID-19 (coronavirus) outbreak is causing economic disruption in many sectors including retail, tourism and hospitality, education, property, manufacturing and supply chains.

If your business is being affected, there is Council information, support, and resources available that can be found here.

We know that like other areas, Brimbank is doing it tough. Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

This includes:

  • Options for rates relief
  • Relief for sporting clubs
  • Supporting local business
  • Extensions to community grants
  • Animal registrations fees on hold

The focus with these initiatives is immediate relief and assistance, as a first step in a multi-pronged recovery approach. 

If you're the ratepayer of a property in Brimbank and are experiencing financial hardship due to he coronavirus (COVID-19) pandemic then please complete our COVID-19 Hardship Application (also available in Vietnamese) to make arrangements or defer your rates payments.

Council is further working on a broader stimulus and engagement strategy for the medium to longer term for when businesses and communities can re-open their doors. This broader planning should be a partnership approach with business and community.    

Brimbank Recovery Grants program

    Support Services

    We understand community members are being impacted by COVID-19 in different ways.

    Visit our COVID-19 Support Services page for a list of emergency relief resources available to Brimbank community members.

    Other Assistance Available 

    • The Australian Red Cross understands that many people have been impacted by COVID-19, and that you may need some financial relief to meet your most urgent needs. For financial relief to meet urgent needs during the COVID-19 pandemic visit The Australian Red Cross' Emergency relief support page.

    Update on our services
    Community facilities and spaces

    The following Brimbank facilities are currently open:

    • Playgrounds
    • Off-leash dog parks
    • Outdoor exercise equipment
    • Public BBQ Facilities
    • Skate parks
    • Keilor Public Golf Course (limits and restrictions apply)
    • Sunshine Leisure Centre (limits and restrictions apply)
    • St Albans Pop-Up Gym (limits and restrictions apply)
    • Brimbank Libraries (limits and restrictions apply)
    • Brimbank Resource Recovery Centre
    • Brimbank Maternal and Child Health Service (face to face appointments, telehealth and/or telephone consultations for all children 0-3.5 years)
    • Tennis courts (limits and restrictions apply - bookings need to be made via local tennis club.)
    • Brimbank Community Centres and Neighbourhood Houses (selected programs available)
    • Customer Service Centres in Sunshine and Keilor are now open.

    The following Brimbank Council facilities and services remain temporarily closed:

    • Watergardens Customer Service Centre.
    • Keilor Basketball and Netball Stadium
    • Community halls and meeting rooms
    Library Hours and Services

    From Monday 9 November 2020, Brimbank Libraries continues a staged approach to easing the restrictions enforced by the COVID-19 pandemic.

    This means we will continue to provide a range of online services to our members, and resume the Click and Collect service, the Home Library Service and the Brimbank residents Library to Your Door Service.

    For opening hours at all five Brimbank Libraries please click here

    Click and Collect Reservations

    If you have received a notification that an item you have requested is available, telephone the Library between 9.30am and 4.30pm, Monday to Friday, to arrange collection at any Brimbank library within seven days of receiving the notification. For residents who are self-isolating or do not wish to visit the library during COVID-19 restrictions the Library to Your Door service is available.

    Library to Your Door

    The home delivery service is available to all residents of Brimbank who are Brimbank Library members. We will deliver items to your home – while maintaining safe social distancing practices. Simply reserve your items, choose your pickup location at the branch closest to your home address. When you receive notification your items are available, call that branch to arrange delivery. Not sure what you want, call your closest library and have a chat to our friendly and knowledgeable staff about your interests - we will search our shelves and find something for you. 

    Items will be delivered to your door at no charge.

    If you are not a library member, you can join online. Library membership is free.

    Returning items

    Returns chutes at all libraries are open.


    You can continue to access our range of eResources online. We have a wide range of books, magazines, newspapers and more, all available from your computer or device free with your Library membership. Visit the eResources page for a full list.

    Join the Library 

    If you're not a Brimbank Libraries member, you can join online. Membership is free.

    If you still need help, phone us or email for assistance.

    Events and activities

    Library programs remain online. Please check the libraries What’s On page or follow us on Facebook or Instagram for details of online events and activities.

    We understand this is a difficult time for many people as we try to limit the spread of the Coronavirus, and we will continue to support our members as much as we can in other ways.

    For more information visit the Brimbank Libraries website.

    Community Care

    There is currently no effect on critical services including meals, household waste collection, cleaning, and park and playground maintenance.

    Community Care Services

    Maternal and Child Health Centres

    • The Maternal and Child Health (MCH) service is providing phone and telehealth consultations to families. 
    • From Monday 9 November 2020, standard face-to-face appointments resumed for children aged 0–3.5 years. Families will be able to come to the centre to have a consultation. Alternatively, telehealth or a telephone consultation will be offered. To make an appointment please call 9249 4433 Monday to Friday 8.30am–5pm.
    • There is no drop-in services at the MCH Centres.
    • First time parent groups will continue to operate with all sessions taking place via Zoom or telephone with a facilitator until further notice.
    • Families can also contact the MCH Line on 13 22 29 (24 hours a day /7 days a week.
    • Our infant immunisation service is running (as per the 2020 infant immunisations schedule) with changes to ensure adequate social distancing. Please do not visit our sessions if you or your family are unwell. Any changes will be updated on our website.

    Ageing and Inclusion

    All in-home care services are continuing but are subject to daily review and the advice from the Victorian Government. These services are:

    • Domestic Assistance (home care)
    • Respite Care
    • Personal Care
    • Home Maintenance
    • Delivered Meals (Meals-on-Wheels)

    The following services are suspended until further notice. The services are:

    • Social Support Programs and Planned Activity Groups.
      Council officers will be contacting all service users to advise of the service suspension and to discuss alternative care and support arrangements.
    • Community Transport services
      There will be no transport provided for seniors attending clubs during this period. Council officers have contacted all affected clubs and transport service users to advise of the service suspension.

    During this period, we'll be providing increased one-on-one support to clients through the Brimbank Community Register. We'll continue to provide support to clients through alternative support services.

    Youth Services

    All youth programs and services are suspended until further notice.


    All Council-run playgroups are suspended until further notice. All playgroup centres are closed until further notice.


    All volunteer programs and services have been suspended until further notice.

    International Pensioners

    Brimbank City Council has temporarily closed its customer service centres to the public to try to help slow the spread of the COVID-19 virus within the community.

    During this time, international pensioners who require the Council to verify identity documentation should email to arrange a time.

    Other Council Services

    Delivered meals, respite care and personal care will continue to be provided. Council officers will be in contact with clients to confirm care arrangements or the need for additional support.

    “Sharpsafe” Containers for Diabetics

    If you’re a diabetic or those who need to self-inject medication at home, we have free “Sharpsafe” containers (1 per resident) available. During the COVID-19 health emergency our Environmental Health Officers (EHOs) can organise delivery to eligible individuals while our customer service offices are closed.

    Please store any full containers responsibly (away from children and pets) until collection services can be arranged. At this stage our EHOs are not equipped to transport full containers.

    For more information please speak to one of our Customer Service Officers on 9249 4000.

    Function Hire

    Council is currently unable to offer our halls and meeting spaces for functions or casual events. 

    Council Events

    Like everyone, Council is monitoring recent developments about the spread of the coronavirus (COVID-19). As new measures are put in place by the government regarding non-essential gatherings and the unprecedented state of emergency declaration, the Council has decided to postpone/cancel the following events until further notice:

    Postponed until further notice:

    • Brimbank Citizenship Ceremony
    • Sons of the West
    • Emergency Services Expo
    • School Holiday Show Bags
    • All in-school programs
    • Brimbank Youth Council - Face-to-face meetings cancelled.
      • Formal meetings suspended until further advice. We will be in touch with Youth Councillors to discuss how we continue to work together
    • The Bold Source Editorial team - Face-to-face meetings are cancelled.
      • We’ll be in touch to let you know how we’ll continue to communicate using technology
    • L2P Program
    • Baby Steps - Face-to-face meeting are cancelled.
      • We will continue to work with you through different communication platforms.


    • Female Football Festival
    • Readers and Writers Festival
    • We Are Brimbank Cultural Event
    • Flavours of St Albans: Twilight Market
    • Youth Week 2020 - Including all scheduled activities and programs
    • Events at the Bowery Theatre - Some cancellations, others are postponed until further advice.
    • Brimbank Young Researchers Program
    • B-Heard (Individual support) – Face-to-face meetings are cancelled.
      • We will continue to work with you over the phone

    For updates on cancelled/postponed events across Brimbank please visit our events page.

    Council will continue to explore other innovative ways in which to deliver services to the community during this situation.

    Community members are asked to consider their face to face contact with the Council. Requests can be accommodated via a number of non-contact avenues such as telephone and online.

    Business Support

    Finding ways to ease financial pressures during COVID-19

    We know that like other areas, Brimbank is doing it tough due to the current COVID-19 crisis.

    Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

    If your business is being affected, there is Council information, support, and resources available that can be found here.

    Supporting Local Business:

    Local businesses make a major contribution to our area. They are the familiar faces at your favourite lunchtime hangout, the supporters of community events, and the place you know you can go to get the things you need.

    Find out which businesses are open in your suburb, including who is delivering and when you can access their stores here.

    Food Businesses

    We understand that this is a stressful time for businesses in our community and we would like to assure you that the Council’s Environmental Health Officers are here to provide assistance and guidance.

    We would like to emphasise the importance of businesses being vigilant during this health emergency and remember to:

    • Maintain excellent hygiene practices and have access to warm water, soap, paper towels and correct dilutions for sanitisers.
    • Check your use-by and best before dates
    • Adequately rotate stock to protect food safety
    • For businesses selling hot foods ensure you maintain your food safety records, do not over overstock and hold hot foods for long periods.

    The Environmental Health team is conducting extra inspections during this period to support businesses. For further guidance call 9249 4000.
    The Victorian Government also has important information for businesses here.

    COVID-19 temporary outdoor dining applications

    The Victorian Government has announced that as we move towards the next Step of the Victorian Government’s roadmap, hospitality venues can operate largely focussing on outdoor dining and with specific controls.

    In response, a free COVID-19 temporary outdoor dining permit is available to hospitality venues in Brimbank.

    Grants for Small Business

    Brimbank City Council is establishing a $300,000 Brimbank Business Recovery Grants Program (Business Grants Program) to support local start-up and small businesses in adapting and responding to COVID-19 and strengthening their businesses as part of the Brimbank City Council’s COVID-19 Response and Recovery Strategy – Economic Development Response

    The Victorian Government is investing $3 billion to help businesses impacted by ongoing restrictions and prepare for COVID Normal business. $3 billion in cash grants, tax relief and cashflow support will be delivered to Victorian businesses that have been most affected by coronavirus (COVID-19) restrictions. Details on these Business Victoria opportunities can be found here.


    Environment and Sustainability

    Brimbank’s Environment Team is responding to the changing needs of our community during the COVID-19 emergency with a range of innovative activities and programs to support the community and continue to improve our environment.

    The programs will focus on producing and sharing activities and programs that residents (of all ages) can easily participate in at home to enhance the environment and have some fun along the way.

    You can learn more about our resources and programs by visiting Environment and Sustainability, sign up to receive the Little Leaflet e-newsletter Little Leaflet and check out some of our events, activities on Facebook.

    If you have any questions you can contact us at

    Leisure Services

    Leisure Centres and stadiums

    Sunshine Leisure Centre and St Albans Pop Up Gym are now operating in line with Victorian Government restrictions, subject to limits and restrictions. More information on the leisure centres website

    Keilor Basketball Netball Stadium remains temporarily closed.

    We appreciate your patience, understanding, and flexibility as we work through changing restrictions.

    Planning & Building

    In line with Stage 4 restrictions, Council Planning and Building staff are now working remotely and do not have access to Council offices.

    Any documentation that is sent to Council via post, including cheques may incur substantial delays in processing.

    We encourage documentation to be lodged online. If the document you need to lodge is not currently available on our website, please email and your documentation will be registered and an invoice will be issued for payment online.

    Additional Resources
    Expression Australia

    Expression Australia is providing a special free emergency VRI interpreting service during the Coronavirus (COVID-19) outbreak.

    If you need an emergency Auslan interpreter to talk about Coronavirus with:

    • Doctors
    • Nurses
    • Hospitals

    You can get free emergency VRI interpreting.

    This is only for an emergency.

    Expression Australia's free emergency VRI interpreting service will be available Monday-Friday from 9am to 5pm.

    Contact SMS. 0438 723 342 or visit the Expression Australia website for more information.


    World Health Organization (WHO)

    Stay up to date with the latest information on the COVID-19 outbreak, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:


    Helping children cope with stress during the COVID-19 pandemic

    Mental Health Support Services

    Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

    Kids Helpline
    1800 551 800


    Children and young people can access this free, confidential support line 24/7


    13 11 14


    24/7 crisis support and suicide prevention line    

    Suicide Call Back Service

    1300 659 467

    24/7 suicide prevention support


    Beyond Blue

    1300 22 4636


    Support and advice

    Languages other than English


    Black Dog Institute

    Mental health advice



    1800 650 890

    Online and telephone service supporting young people and their families

    Parentline Victoria

    132 289

    8am - 12am - 7 days

    Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

    Head to Health

    Digital mental health services

    1300 845 745

    Grief, loss and trauma support

    Mensline Australia

    1300 78 99 78

    Counselling service for men with emotional health and relationship concerns

    Psychiatric Triage
    1300 363 746


    Information, assessment and referral provided for a mental health crisis

    Suicide Line Victoria
    1300 651 251

    A free 24/7 telephone counselling service for people at risk of suicide