Coronavirus (COVID-19)

General Information banner

If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:

The Victorian Government has announced the return of Stage 3 restrictions across metropolitan Melbourne, including all of Brimbank’s suburbs from 11.59pm Wednesday 8 July 2020 for six weeks.

The stay at home orders mean there will only be four reasons for any of us to leave home:

  • Shopping for food and essential items
  • Care and caregiving
  • Exercise
  • Work and study – if you can’t do it from home

It also means that a number of Council services and facilities will be closed across our municipality from that time.

The following Council services and facilities will be temporarily closed from 11.59pm Wednesday 8 July 2020:

  • Customer Service Centres
  • Sunshine Leisure Centre and St Albans Pop-up Gym
  • Brimbank Community Centres and Neighbourhood Houses
  • Keilor Basketball Netball Stadium
  • Brimbank Library branches (online remains open and alternative services available to Brimbank residents)
  • Playgrounds
  • Off-leash dog parks
  • Skate parks
  • Public BBQ Facilities
  • Outdoor exercise equipment

More information on these Stage 3 Stay at Home Restrictions visit the Department of Health & Human Services website.

Contacting Council

Due to COVID-19 our Customer Service Centres are temporarily closed until further notice.

You can:

  • Phone: (03) 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email: 
  • Fax: 03 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

Brimbank Chat

  • You can chat to a Customer Service Team member between Monday-Friday: 8.45am - 4.45pm. Look for the 'Brimbank Chat' icon on the right hand side of the page.

Report an Issue


Getting tested banner


Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Not sure or concerned?

Call the Coronavirus hotline (available 24 hours): 1800 675 398

All Victorians can use the online self-assessment tool:

Taking the test helps our community

Diagnosing coronavirus (COVID-19) early, even when symptoms are mild, helps us to slow the spread of this virus. Testing helps the State Government track the spread and plan for the gradual easing of restrictions in Victoria.

Getting tested means that you can take informed action to protect yourself and your loved ones. You will be doing your bit to protect us all.

Testing locations in Brimbank

Keilor Community Hub (Old Calder Hwy)
Pop-up Drive Thru Testing: Monday to Friday 10:00am – 4:00pm

IPC Health Deer Park (106 Station St)
Drive Thru Testing: Monday to Friday 9:00am – 4:30pm

Sunshine Hospital Respiratory Clinic (176 Furlong Road, St Albans)
Walk-in Testing: Monday to Sunday 10:00am – 6:00pm

Australian Clinical Labs (ACL) St Albans (309 Main Rd E, St Albans) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Walk-in Testing: Monday to Friday 8:00am to 4:00pm

4cyte Pathology Sunshine (14 Hertford Rd) NOTE: GP Referral Required
Visit your doctor first to get pathology request forms before going to this testing site
Drive Thru Testing: Monday to Friday 8:00am - 5:00pm; Saturday & Sunday 10:00am – 5:00pm

Watergardens Shopping Centre (drive-through)
Entry 1 via Melton Hwy, Taylors Lakes VIC 3038
Drive Thru Testing: Monday - Sunday 9am-5pm

Nearby testing

CoHealth West Footscray (575A Barkley St)
Booking recommended – Phone: 9448 5502
Appointments available: Monday to Friday 9:30am - 12.30:pm and 1:30pm - 4:30pm

Highpoint Shopping Centre (120-200 Rosamund Road, Maribyrnong)
Drive Thru Testing: Monday to Sunday 9:00am – 7:00pm

Melbourne Showgrounds (Epsom and Langs Rd, Ascot Vale)
Enter Gate 4 off Langs Rd - this is a left-hand turn only.
Drive Thru Testing: Thursday & Friday 10:00am - 6:00pm; Saturday 9:00am - 5:00pm

Melbourne Airport
Terminal 4 Level 2 (Mercer Dv exit off Tullamarine Fwy) Melbourne Airport VIC 3045
Site entry: Take the Mercer Drive exit off the Tullamarine Freeway, then go up the T4 ramp
Monday - Sunday: 9am-5pm

Public health teams in your area

Victorian Government COVID-19 Public Health teams are visiting homes across Melbourne's priority suburbs, including parts of Brimbank. They are providing information on free local testing for coronavirus (COVID-19) for everyone, even if you don’t have symptoms, including a 'testing at home' option. These teams can also provide information in different languages on staying safe and available support during this crisis.

PLEASE NOTE:  This information changes regularly. Please click here for the latest information on Victorian COVID-19 testing locations.

Translated resources banner

If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus, getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at:


Brimbank Resources in Other Languages

Additional material including some videos from Brimbank Councillors is also available: 









What the City of Brimbank is doing

Council plays a vital role in ensuring public health and will continue to monitor the situation, and take advice from the government health agencies daily to adjust to new information as it becomes available.

This is a serious public health situation and the wellbeing of our community is our number one priority. During this time we may take longer to respond to unrelated service or maintenance requests.

The health and safety of the community is Council’s number one priority. We have put in place a number of measures, ranging from cancelling events that would draw large numbers, to closing Council facilities that are high traffic zones.

We’ve tried to strike a balance to ensure essential services can continue in a safe and responsible manner, and make sure supports are in place for the elderly and more vulnerable in our community.

Council apologises for any inconvenience caused by all these measures but we have a duty of care to our community and staff, and need to make sure we take appropriate measures to help limit the spread of the virus and support the required social distancing.

Finding ways to ease the financial pressure during COVID-19

The COVID-19 (coronavirus) outbreak is causing economic disruption in many sectors including retail, tourism and hospitality, education, property, manufacturing and supply chains.

If your business is being affected, there is Council information, support, and resources available that can be found here.

We know that like other areas, Brimbank is doing it tough. Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

This includes:

  • Options for rates relief
  • Relief for sporting clubs
  • Supporting local business
  • Extensions to community grants
  • Animal registrations fees on hold

The focus with these initiatives is immediate relief and assistance, as a first step in a multi-pronged recovery approach. 

If you're the ratepayer of a property in Brimbank and are experiencing financial hardship due to he coronavirus (COVID-19) pandemic then please complete our COVID-19 Hardship Application (also available in Vietnamese) to make arrangements or defer your rates payments.

Council is further working on a broader stimulus and engagement strategy for the medium to longer term for when businesses and communities can re-open their doors. This broader planning should be a partnership approach with business and community.    

Council’s Coronavirus Response & Recovery Strategy

Brimbank Council is implementing a Coronavirus (COVID-19) Response and Recovery Strategy to help address the spread of the COVID-19 virus in Brimbank and limit impacts on the community, businesses, and cultural and sporting groups across the municipality.

Update on our services
Community facilities and spaces

Following the announcement of the reintroduction of Stage 3 restrictions across Melbourne, the following facilities and services will be closed from 11.59pm 8 July 2020:

  • Customer Service Centres
  • Sunshine Leisure Centre and St Albans Pop-up Gym
  • Brimbank Community Centres and Neighbourhood Houses
  • Keilor Basketball and Netball Stadium
  • Brimbank Library branches (online remains open and alternative services available to Brimbank residents)
  • Playgrounds
  • Off-leash dog parks
  • Skate parks
  • Public BBQ Facilities
  • Outdoor exercise equipment
  • Community halls and meeting rooms
Library Hours and Services

All Brimbank Library branches will be closed from 11.59pm 8 July 2020 due to Stage 3 restrictions.

Alternative/Online Library Services

  • eResources - Check out the wide range of ebooks, e-audiobooks, digital magazines, online newspapers, and more. 
  • Library to Your Door and Home Library Services will continue for Brimbank residents offering a free delivery service for borrowing books, magazines and DVDs

  • The after-hours return chutes at all libraries will remain open 24/7.

Not a member or need assistance? 

Join the library. Membership is free! Join online or call us and we'll help you between 9am and 5pm, Monday-Friday:

  • Deer Park Library - 9249 4660
  • St Albans Library - 9249 4650
  • Keilor Library - 9249 4670
  • Sunshine Library - 9249 4640
  • Sydenham Library - 92494680

For more on the staged reopening of libraries visit the Brimbank Libraries website.

Community Care

There is currently no effect on critical services including meals, household waste collection, cleaning, and park and playground maintenance.

Community Care Services

Maternal and Child Health Centres

  • The Maternal and Child Health (MCH)  service will be providing phone consultations to families. If an MCH nurse needs to see a baby, the family will be invited to a short 15-minute consultation at an MCH centre.
  • There will be no drop-in services at the MCH Centres.
  • First time parent groups will continue to operate but all sessions will be via Zoom or telephone by a facilitator until further notice.
  • Families can also contact the Maternal and Child Health Line on 13 22 29 (24 hours a day /7 days a week.
  • Our infant immunisation service is running (as per the 2020 infant immunisations schedule) with changes to ensure adequate social distancing. Please do not visit our sessions if you or your family are unwell. Any changes will be updated on our website.

Ageing and Inclusion

All in-home care services are continuing but are subject to daily review and the advice from the Victorian Government. These services are:

  • Domestic Assistance (home care)
  • Respite Care
  • Personal Care
  • Home Maintenance
  • Delivered Meals (Meals-on-Wheels)

The following services are suspended until further notice. The services are:

  • Social Support Programs and Planned Activity Groups.
    Council officers will be contacting all service users to advise of the service suspension and to discuss alternative care and support arrangements.
  • Community Transport services
    There will be no transport provided for seniors attending clubs during this period. Council officers have contacted all affected clubs and transport service users to advise of the service suspension.

During this period, we'll be providing increased one-on-one support to clients through the Brimbank Community Register. We'll continue to provide support to clients through alternative support services.

Youth Services

All youth programs and services are suspended until further notice.


All Council-run playgroups are suspended until further notice. All playgroup centres are closed until further notice.


All volunteer programs and services have been suspended until further notice.

International Pensioners

Brimbank City Council has temporarily closed its customer service centres to the public to try to help slow the spread of the COVID-19 virus within the community.

During this time, international pensioners who require the Council to verify identity documentation should email to arrange a time.

Other Council Services

Delivered meals, respite care and personal care will continue to be provided. Council officers will be in contact with clients to confirm care arrangements or the need for additional support.

“Sharpsafe” Containers for Diabetics

If you’re a diabetic or those who need to self-inject medication at home, we have free “Sharpsafe” containers (1 per resident) available. During the COVID-19 health emergency our Environmental Health Officers (EHOs) can organise delivery to eligible individuals while our customer service offices are closed.

Please store any full containers responsibly (away from children and pets) until collection services can be arranged. At this stage our EHOs are not equipped to transport full containers.

For more information please speak to one of our Customer Service Officers on 9249 4000.

Function Hire

Council is currently unable to offer our halls and meeting spaces for functions or casual events. 

Council Events

Like everyone, Council is monitoring recent developments about the spread of the coronavirus (COVID-19). As new measures are put in place by the government regarding non-essential gatherings and the unprecedented state of emergency declaration, the Council has decided to postpone/cancel the following events until further notice:

Postponed until further notice:

  • Brimbank Citizenship Ceremony
  • Sons of the West
  • Emergency Services Expo
  • School Holiday Show Bags
  • All in-school programs
  • Brimbank Youth Council - Face-to-face meetings cancelled.
    • Formal meetings suspended until further advice. We will be in touch with Youth Councillors to discuss how we continue to work together
  • The Bold Source Editorial team - Face-to-face meetings are cancelled.
    • We’ll be in touch to let you know how we’ll continue to communicate using technology
  • L2P Program
  • Baby Steps - Face-to-face meeting are cancelled.
    • We will continue to work with you through different communication platforms.


  • Female Football Festival
  • Readers and Writers Festival
  • We Are Brimbank Cultural Event
  • Flavours of St Albans: Twilight Market
  • Youth Week 2020 - Including all scheduled activities and programs
  • Events at the Bowery Theatre - Some cancellations, others are postponed until further advice.
  • Brimbank Young Researchers Program
  • B-Heard (Individual support) – Face-to-face meetings are cancelled.
    • We will continue to work with you over the phone

For updates on cancelled/postponed events across Brimbank please visit our events page.

Council will continue to explore other innovative ways in which to deliver services to the community during this situation.

Community members are asked to consider their face to face contact with the Council. Requests can be accommodated via a number of non-contact avenues such as telephone and online.

Business Support

Finding ways to ease financial pressures during COVID-19

We know that like other areas, Brimbank is doing it tough due to the current COVID-19 crisis.

Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.

If your business is being affected, there is Council information, support, and resources available that can be found here.

Supporting Local Business:

Local businesses make a major contribution to our area. They are the familiar faces at your favourite lunchtime hangout, the supporters of community events, and the place you know you can go to get the things you need.

Find out which businesses are open in your suburb, including who is delivering and when you can access their stores here.

Food Businesses

We understand that this is a stressful time for businesses in our community and we would like to assure you that the Council’s Environmental Health Officers are here to provide assistance and guidance.

We would like to emphasise the importance of businesses being vigilant during this health emergency and remember to:

  • Maintain excellent hygiene practices and have access to warm water, soap, paper towels and correct dilutions for sanitisers.
  • Check your use-by and best before dates
  • Adequately rotate stock to protect food safety
  • For businesses selling hot foods ensure you maintain your food safety records, do not over overstock and hold hot foods for long periods.

The Environmental Health team is conducting extra inspections during this period to support businesses. For further guidance call 9249 4000.
The Victorian Government also has important information for businesses here.


Environment and Sustainability

Brimbank’s Environment Team is responding to the changing needs of our community during the COVID-19 emergency with a range of innovative activities and programs to support the community and continue to improve our environment.

The programs will focus on producing and sharing activities and programs that residents (of all ages) can easily participate in at home to enhance the environment and have some fun along the way.

You can learn more about our resources and programs by visiting Environment and Sustainability, sign up to receive the Little Leaflet e-newsletter Little Leaflet and check out some of our events, activities on Facebook.

If you have any questions you can contact us at

Leisure Services

Leisure Centres and stadiums

In line with the Stage 3 restrictions being reintroduced across metropolitan Melbourne, the Sunshine Leisure Centre, St Albans Pop-Up Gym and Keilor Basketball Netball Stadium will be temporarily closed from 11.59pm on 8 July 2020 until further notice.

Additional Resources
Expression Australia

Expression Australia is providing a special free emergency VRI interpreting service during the Coronavirus (COVID-19) outbreak.

If you need an emergency Auslan interpreter to talk about Coronavirus with:

• Doctors
• Nurses
• Hospitals

You can get free emergency VRI interpreting.

This is only for an emergency.

Expression Australia's free emergency VRI interpreting service will be available Monday-Friday from 9am to 5pm.

Contact SMS. 0438 723 342 or visit the Expression Australia website for more information.


World Health Organization (WHO)

Stay up to date with the latest information on the COVID-19 outbreak, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following:


Helping children cope with stress during the COVID-19 pandemic

Mental Health Support Services

Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

Kids Helpline
1800 551 800


Children and young people can access this free, confidential support line 24/7


13 11 14


24/7 crisis support and suicide prevention line    

Suicide Call Back Service

1300 659 467

24/7 suicide prevention support


Beyond Blue

1300 22 4636


Support and advice


Black Dog Institute

Mental health advice



1800 650 890

Online and telephone service supporting young people and their families

Parentline Victoria

132 289

8am - 12am - 7 days

Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

Head to Health

Digital mental health services

1300 845 745

Grief, loss and trauma support

Mensline Australia

1300 78 99 78

Counselling service for men with emotional health and relationship concerns

Psychiatric Triage
1300 363 746


Information, assessment and referral provided for a mental health crisis

Suicide Line Victoria
1300 651 251

A free 24/7 telephone counselling service for people at risk of suicide