Council Services

Changes to Council-delivered services currently in place due to COVID-19 lockdown restrictions:

  • Customer Service Centres will be closed. Contact Council on 9249 4000, email, or via webchat.
  • Waste collections will continue as normal.
  • Libraries will be closed. A ‘Click and Collect’ and ‘Click and Collect Printing’ service will be available.  All return chutes will stay open and items can be renewed online. More information on
  • Leisure Centres will be closed until further notice.
  • Keilor Basketball Netball Stadium and Keilor Golf Course will be closed until further notice.
  • Neighbourhood Houses, Community Centres, Brimbank Learning Futures and Bowery Theatre will be closed until further notice.
  • In-home support services will continue to be provided. Social Support Programs will move to telephone-based check-in during lockdown.
  • Maternal and Child Health Services will continue to run.
  • Brimbank Resource Recovery Centre will be closed until further notice.
  • iHarvest will be closed until further notice.
  • Outdoor exercise equipment, skate parks and off-leash dog parks are open from Saturday 18 September 2021.
  • Playgrounds open with the following arrangements:
    - For children under 12 years with one parent/carer.
    - Parent/carer cannot take mask off to eat or drink while supervising their children playing - QR code check-in required.

Support is available

Emergency Relief

If you need to isolate or quarantine due to COVID-19 you may request a relief package delivered by the Australian Red Cross.

Relief packages contain basic essential food and personal care items to last a four-person household for two weeks. Nappies and baby formula can also be included.

This service can be contacted 24 hours a day, 7 days a week by calling the Coronavirus Hotline on 1800 675 398 and select Option four (4).

CORONAVIRUS HOTLINE: 1800675398 Option 4Website




Community Connector Program

Available Monday to Friday 9am-5pm, Brimbank's Community Connector Program can also provide practical help including: :

  • Temporary food relief,
  • Culturally appropriate food options
  • Face masks and other essential items

Phone: 9249 4744 Community Connector Program Phone iconEmail: emergency management

Visit our COVID-19 Support Services page for details on family violence, financial, health, homelessness, legal, material aid and other emergency relief resources.

Financial assistance

  • Test Isolation Payment – $450 for Victorian workers who are unable to work while waiting for COVID-19 test results.
  • Pandemic Leave Disaster Payment -  Centrelink payment for people who can't work because they have to self-isolate or quarantine, or care for someone with COVID-19.
  • Extreme Hardship Support Program – help with basic needs, like food, medicine or shelter, for temporary or provisional visa holder, or undocumented migrants who can't get Centrelink payments (Administered by the Red Cross for the Victorian Government).
  • No Interest Household Relief Loans - Up to $3000 for low-income households to help with the costs of rent and utilities. These loans, repayable over 24 months, are administered by Good Shepherd. 
  • Bill relief grants - Help with paying overdue electricity, gas or water bills for low-income Victorians experiencing unexpected hardship.

Mental health support

Family violence support

For business support see below.

Important information
Current Restrictions

Stay Safe

Victorian Restrictions

Victoria is in lockdown due to COVID-19 and the following restrictions are in place.


  • From 9pm to 5am, everyone must stay at home.  
  • Permitted essential workers can travel to and from work during the curfew.

6 reasons to leave home:

  • Food and supplies (within 10km from home)
  • Authorised Provider/Worker Permits required
  • Care and caregiving
  • Exercise, for up to four hours within 10km from home. 
  • Getting vaccinated.
  • Limited social interaction in an outdoor space 


  • Shopping is limited to one person per household, once per day
  • Supermarkets, fresh food and drink providers, and pharmacies will remain open
  • Only visit shops within 5km of your home
  • General retail is closed except for click and collect
  • Always wash your hands before you leave, and when you return home. 
  • Keep at least 1.5 metres between yourself and others.
  • Never, ever go out if you are unwell unless it is to get tested.

Friends and family 

  • Parties, extended family gatherings and large celebrations, inside or outside, are not permitted.
  • Individuals can visit an intimate partner or visit a person in your “single bubble” but travel must be completed outside of curfew hours
  • Two people who are unvaccinated or received one vaccine dose can meet outside, at a park, for a picnic or for a walk, for 4 hours
  • Up to five people from two households, where those over 18 years have received two vaccine doses, can get together at a park or outside public space for up to 4 hours


  • Outdoor exercise equipment and skateparks can now be used.
  • Up to two people can meet with a trainer in an outdoor open space for personal training.
  • Four hours and 10km limits apply to the exercising described above

Face masks

  • Face masks must be worn at all locations outside of your home - indoors and outside.
  • These can only be removed to eat and to drink non-alcoholic beverages

Work, Education and childcare

  • If you can work from home, you must work from home
  • Primary and secondary school students will need to learn remotely
  • Schools will only be open for vulnerable children and the children of essential workers
  • Early learning centres, childcare, family daycare will remain open

See detailed information on the current Victorian COVID-19 restrictions.

Click to Access Victoria's Roadmap

Where to get COVID-19 testing in Brimbank

When to get tested? 

Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Some people may also experience headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea.

If you have any of these symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or your doctor.

Public exposure sites

Anyone who has visited the places listed as Tier 1 or Tier 2 at the times indicated on the Exposure Sites listing should get a COVID test urgently.

Visitors to Tier 1 sites must also quarantine for 14 days.

Visitors to Tier 2 sites should isolate until a negative test result is received.

Visitors to Tier 3 sites should be particularly conscious of possible symptoms and get tested if the mildest sign of possible COVID infection occurs.

Where to get tested?

Testing is available at various places in and near Brimbank. However, these can fill up and stop accepting people not already in the queues.  

Please visit COVID-19 Testing Sites for the latest information including expected wait times.

Testing locations in Brimbank in:

  • DEER PARK -  IPC Health  (106 Station Street, Deer Park) 
    Register before your test - To speed up information collection, you can fill in the online form before your test. 
    Drive-through clinic: Monday to Saturday 7am-5pm; Sunday 8am-5pm.
  • KEILOR PARK -  Keilor Basketball Netball Stadium  (Stadium Drive, Keilor Park) 
    Register before your test - To speed up information collection, you can fill in the online form before your test. 
    Drive-through clinic: Monday to Sunday 8am-8pm.

  • ST ALBANS - Victoria University St Albans Campus - (McKechnie Street, St Albans)
    Register before your test - To speed up information collection, you can fill in the online form before your test. 
    Children under 5 years old not suitable for testing at this site. Children of all ages can be tested for coronavirus (COVID-19) at hospital respiratory clinics and GP respiratory clinics.
    Drive-through clinic: Monday to Sunday 8am-6pm

  • SUNSHINE - 4cyte Pathology (14 Hertford Rd, Sunshine) 
    Drive-through testing: Monday to Friday 8am-5pm; Saturday to Sunday 10am-5pm 
  • SUNSHINE WEST - Community Centre (25 Kermeen Street, Sunshine West)
    Drive-through testing: Monday to Friday 8am-3.30pm
    (Closed Saturdays & Sundays)

  • SYDENHAM - 4Cyte Pathology (508 Melton Hwy, Sydenham)
    Register before your test - To speed up information collection, you can fill in the online form before your test.: 
    Walk-in testing: Monday to Friday 8am-5pm; Saturday & Sunday 10am-5pm

Large testing site with possible shorter wait times

  • MELBOURNE SHOWGROUNDS - (Gate 3, Langs Road, Ascot Vale)
    Register before your test - To speed up information collection, you can fill in the online form before your test.:
    Drive-through testing: 8am-8pm.
    Travel beyond the 10km restriction is permitted for COVID testing and vaccinations.

Additional testing options with GP referral required

Visit / contact your doctor first to get pathology request forms before going to these testing sites:

  • St Albans Australian Clinical Labs (ACL) (309 Main Rd E, St Albans)
    Walk-in testing: Monday to Friday 8am-5pm, Saturday 8am-1pm (Closed Sundays)
  • St Albans Melbourne Pathology (22 Victoria Cres, St Albans)
    Testing for people without symptoms only: Monday to Friday 11am-4pm; Saturday 11am-1pm. (Closed Sundays)

Important information about COVID testing

  • The coronavirus (COVID-19) test is free for everyone
  • The testing clinic does not need to know your visa status
  • If you are worried about losing income while you wait for your test results, you may be eligible for a $450 payment
  • If you test positive or are a close contact of a confirmed case, you may be eligible for a $1,500 payment
  • Call the Coronavirus hotline if you require more information on 1800 675 398. If you require an interpreter, call TIS National on 131 450.  

Call-to-Test Service

The Call-to-Test service is available to vulnerable Victorians to get tested for coronavirus (COVID-19) at home with a qualified health clinician. The service will provide access for people who cannot leave home due to injury, mobility or other eligible reasons.

Access to the Call-to-Test service will be available for those who have symptoms and

  • Have an injury, chronic health issue, frailty affecting mobility
  • Have moderate to severe physical or psychological disability
  • Care for a person with moderate to severe disability

More information at Call-to-Test.

COVID-19 Vaccinations

For the latest information on the COVID-19 Vaccination program visit

Who can get vaccinated? 

Anyone over 40 years of age can get vaccinated against COVID-19 now, subject to vaccine availability.

If you are aged 16 to 39 years use the Australian Government Department of Health eligibility checker to see if you can also get vaccinated now.

COVID -19 Vaccination - Vaccine Eligibility Checker

    Booking vaccinations

    Victoria's updated vaccine booking system is now live.

    • Bookings are required for people eligible to receive the Pfizer vaccine 
    • To book call the Victorian Coronavirus Hotline on 1800 675 398 or via the internet: 

    Online bookings for COVID-19 vaccinations

    Walk-in vaccinations without appointments

    People over the age of 60 or over 50s ready for their second dose of Astra Zeneca can attend vaccination centres without appointments at the vaccination centres below.

    Timing for vaccinations

    You need two separate doses (injections) of the vaccine to give you the best protection against vaccination COVID-19 and these need to be given a few weeks apart.  Bookings for the second dose should be made at the first appointment.

    • For the Pfizer vaccine, you need to wait at least 21 days between doses.
    • For the AstraZeneca vaccine it is recommended that you wait 12 weeks between doses.

    At least 14 days should be left between receiving flu vaccinations and COVID-19 injections.

    More key information about COVID-19 vaccines

    • Vaccinations are voluntary.  People can choose whether or not to participate in these immunisations however, large-scale involvement will help protect the whole community.  Getting the vaccine reduces the individual risk of getting sick with COVID-19, protects against becoming very sick if you do get COVID-19, and helps to protect your friends, family and community.
    • COVID-19 vaccines are being made available to Australian citizens, permanent residents, refugees, people seeking asylum, temporary and provisional visa holders (including international students and temporary migrants)  

    • For latest information and useful resources see Western Health COVID-19 Vaccination Hub 

    • Answers to COVID-19 vaccine questions

    COVID-19 information in your language

    Translated resources banner

    Audio Recordings

    Listen to translated updates.

    flags with speech bubble with the Translated Information

    Victorian Government Translated Resources

    If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus,getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at Coronavirus (COVID-19) information in 53 languages

    Brimbank's response to COVID-19 crisis

    What the City of Brimbank is doing

    Council’s Coronavirus Response & Recovery Strategy

    Almost a year oResponse and Recovery Strategy Booklet covern we have seen substantial health, economic and social impacts on our municipality, as well as innovation, adaptation and collaboration. Strict and changing restrictions aimed at alleviating the spread of COVID-19 have disrupted Brimbank businesses and communities but also highlighted the resilience and strength within our diverse municipality. In developing this Strategy, Council accessed information from many sources. A continuous process of consultation adopted multiple methods of engagement with residents, partner organisations, the state government and the business sector, seeking advice to assist Council in understanding community and business recovery needs.

    The Stage 2 Brimbank Response and Recovery Strategy outlines how Council can assist our local businesses, residents and visitors to overcome obstacles and build on strengths as we continue to recover, rebuild and adjust to a “COVID normal’ through five revised pillars.

    This is a whole-of-council Strategy that is designed to ensure that Council resources, programs, and initiatives continue to assist in responding to the impacts of the COVID-19 pandemic. It works to mobilise the pride, diversity and support that exist in Brimbank to strengthen community recovery.

    Transforming Brimbank - 19 point action plan for COVID response and recovery cover


    19 Point Action Plan for COVID-19 Recovery and Response


    Brimbank's 19 Point Action Plan for COVID-19 Recovery and Response provides the Federal Government, State Government and non-government entities with a starting point and a pathway to partner with Council to help our community respond to the health, wellbeing and economic consequences of a prolonged and evolving pandemic.




    Community Impact Analysis

    Brimbank's Community Impact Analysis has been undertaken to better understand the economic effects and impacts of COVID-19 on Brimbank businesses and the community. It looks to the future on how we can listen and work in partnership to strengthen and rebuild services, guided by emerging needs.


    Additional Resources
    Australian Government Coronavirus Information

    Read the latest official coronavirus news, updates and advice from the Australian Government.

    Find information in your language on:

    • Health matters and vaccines
    • Business and workplace safety and support
    • Misinformation and truths about COVID-19
    • Travel restrictions and visas
    World Health Organization (WHO)

    Stay up to date with the latest information on the COVID-19 pandemic, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others.

    More Mental Health Support Services

    Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

    Kids Helpline
    1800 551 800


    Children and young people can access this free, confidential support line 24/7


    13 11 14


    24/7 crisis support and suicide prevention line    

    Suicide Call Back Service

    1300 659 467

    24/7 suicide prevention support


    Beyond Blue

    1300 224 636


    Support and advice

    Languages other than English


    Black Dog Institute

    Mental health advice



    1800 650 890

    Online and telephone service supporting young people and their families

    Parentline Victoria

    132 289

    8am - 12am - 7 days

    Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

    Head to Health

    Digital mental health services

    1300 845 745

    Grief, loss and trauma support

    Mensline Australia

    1300 78 99 78

    Counselling service for men with emotional health and relationship concerns

    Psychiatric Triage
    1300 363 746


    Information, assessment and referral provided for a mental health crisis

    Suicide Line Victoria
    1300 651 251

    A free 24/7 telephone counselling service for people at risk of suicide