Council Services

Changes to Council-delivered services from 18 June 2021.

  • Customer Service Centres in Sunshine and Keilor are open from 8.45am to 5pm, Monday-Friday. Sydenham Customer Service Centre remains closed. You can continue to contact Council on 9249 4000, email or via web chat on our website.
  • Libraries are open with temporary changes to opening hours and capacity limits.  For a full range of services and the latest programs please visit All returns chutes are open 24/7 and items can be renewed online and a ‘Click and Collect’ and ‘Click and Collect Printing’ service are available.
  • Sunshine Leisure Centre gym, indoor leisure pool and spa will reopen from 6am Friday 18 June 2021. The outdoor pool and outdoor training sessions remain open. Capacity limits apply. Please note the following areas and services remain closed: 25m indoor pool; steam room; crèche; group fitness classes; swimming lessons; café (drinks available). Please see the Sunshine Leisure Centre Facebook page or visit for up-to-date information
  • St Albans Pop-up Gym will reopen to members from 6am Friday 18 June 2021. All memberships will be reactivated allowing full access to the Pop-up Gym and Group fitness classes. Group Fitness classes will be capped at 10 people per group in line with current restrictions. Visit for up-to-date information or email
  • The Keilor Basketball Netball Stadium is open to limited sporting group training only, with capacity restriction. There will be no games, competitions, casual use, spectator crowds or crèche.
  • Neighbourhood Houses, Community Centres, Brimbank Learning Futures and the Bowery Theatre are open, some centres with reduced hours and capacity. Contact centres for opening hours or updates.
  • Waste collection continues as normal.
  • Maternal and Child Health Services continue to run.
  • In-home support services continue as normal.
  • iHarvest is closed until further notice.
  • Brimbank Resource Recovery Centre is open.
  • Outdoor playgrounds, exercise equipment, skate parks and dog parks are open.

Support is available

We understand community members are being impacted by COVID-19 in different ways.

The Community Connector Program can help connect you with different types of support, including: :

  • Practical Help – Temporary food relief, culturally appropriate food options, essential items and access to face masks
  • Emotional Support – Regular chats with a like-minded local, Welfare checks, support accessing financial assistance
  • Social Activities –Linking to online Library and Neighbourhood House programs, as well as multicultural social groups and activities

Phone: 9249 4494 Community Connector Program Phone iconEmail:




Visit our COVID-19 Support Services page for details on family violence, financial, health, homelessness, legal, material aid and other emergency relief resources.

Business can also find information on the  Support for Business page.


Important information
Current Restrictions

Stay Safe

Melbourne Metropolitan Restrictions

From 10 June 2021, 11.59pm the following restrictions apply in Brimbank as part of Melbourne metropolitan COVIDSafe settings.

When leaving your home:

  • Stay within 25km of your home 
  • Masks must be worn when away from home, both inside and outside - when shopping, working, exercising and meeting friends
  • Always wash your hands before you leave, and when you return home. 
  • Keep at least 1.5 metres between yourself and others.
  • Never, ever go out if you are unwell unless it is to get tested.

Work and education:

  • Schools are open for all students to attend
  • Work from home if you can

Family and friends:

  • No visitors to your home (except for caring purposes, intimate partners or social bubble buddies)
  • Maximum of 10 people can meet at parks or other outside public places

See detailed information on the Victorian Government restrictions.

Where to get COVID-19 testing in Brimbank

When to get tested? 

Even if they are only mild, get tested if you have any of these symptoms:

  • Fever, chills or sweats
  • Cough or sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

Some people may also experience headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea.

If you have any of these symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or your doctor.

Public exposure sites

Anyone who has visited the places listed as Tier 1 or Tier 2 at the times indicated on the Exposure Sites listing should get a COVID test urgently.

Visitors to Tier 1 sites must also quarantine for 14 days.

Visitors to Tier 2 sites should isolate until a negative test result is received.

Vistors to Tier 3 sites should be particularly conscious of possible symptoms and get tested if the mildest sign of possible COVID infection occurs.

Where to get tested?

Testing is available at various places in and near Brimbank. However, these can fill up and stop accepting people not already in the queues.  

Please visit COVID-19 Testing Sites for the latest information including expected wait times.

Testing locations in Brimbank in:

  • DEER PARK -  IPC Health  (106 Station Street, Deer Park) 
    Register before your test - To speed up information collection, you can fill in the online form before your test. 
    Drive-through clinic: Monday to Friday 8am-3.30pm; Saturday to Sunday 9am - 3pm.
  • KEILOR PARK - Keilor Bastketball Netball Stadium  (Stadium Drive, Keilor Park)
    Register before your test - To speed up information collection, you can fill in the online form before your test.
    Drive-through clinic: Monday to Sunday 8am-6pm

  • ST ALBANS - Victoria University St Albans Campus - (McKechnie Street, St Albans)
    Register before your test - To speed up information collection, you can fill in the online form before your test. 
    Children under 5 years old not suitable for testing at this site. Children of all ages can be tested for coronavirus (COVID-19) at hospital respiratory clinics and GP respiratory clinics.
    Drive-through clinic: Monday to Sunday 8am-6pm

  • ST ALBANS - Sunshine Hospital (176 Furlong Road, St Albans)
    Walk-in testing: Monday to Friday 10am-5.30pm 
    Children 3 years and over only. Younger children can be tested in the Emergency Department.

  • SUNSHINE - 4cyte Pathology (14 Hertford Rd, Sunshine) 
    Drive-through testing: Monday to Friday 8am-5pm; Saturday & Sunday 10am-5pm
  • SUNSHINE WEST - Community Centre (25 Kermeen Street, Sunshine West)
    Drive-through & Walk-in clinic: 
    Regular Hours: Monday to Friday 8am-3.30pm (Closed Saturdays & Sundays)

  • SYDENHAM - 4Cyte Pathology (508 Melton Hwy, Sydenham)
    Register before your test - To speed up information collection, you can fill in the online form before your test.: 
    Drive-through testing: Monday to Friday 8am-5pm; Saturday & Sunday 10am-5pm

Large testing site with possible shorter wait times

  • MELBOURNE SHOWGROUNDS - (Gate 3, Langs Road, Ascot Vale)
    Register before your test - To speed up information collection, you can fill in the online form before your test.:
    Drive-through testing: 8.30am-8pm.
    Travel beyond the 10km restriction is permitted for COVID testing and vaccinations.

Additional testing options with GP referral required

Visit / contact your doctor first to get pathology request forms before going to these testing sites:

  • St Albans Australian Clinical Labs (ACL) (309 Main Rd E, St Albans)
    Walk-in testing: Monday to Friday 8am-5pm, Saturday 8am-1pm
  • St Albans Melbourne Pathology (22 Victoria Cres, St Albans)
    Testing for people without symptoms only: Monday to Friday 7:30am-4pm; Saturday 7:30am-12pm. (Closed Sundays)

Important information about COVID testing

  • The coronavirus (COVID-19) test is free for everyone
  • The testing clinic does not need to know your visa status
  • If you are worried about losing income while you wait for your test results, you may be eligible for a $450 payment
  • If you test positive or are a close contact of a confirmed case, you may be eligible for a $1,500 payment
  • Call the Coronavirus hotline if you require more information on 1800 675 398. If you require an interpreter, call TIS National on 131 450.  

Call-to-Test Service

The Call-to-Test service is available to vulnerable Victorians to get tested for coronavirus (COVID-19) at home with a qualified health clinician. The service will provide access for people who cannot leave home due to injury, mobility or other eligible reasons.

Access to the Call-to-Test service will be available for those who have symptoms and

  • Have an injury, chronic health issue, frailty affecting mobility
  • Have moderate to severe physical or psychological disability
  • Care for a person with moderate to severe disability

More information at Call-to-Test.

COVID-19 Vaccinations

For the latest information on the COVID-19 Vaccination program visit:

Who can get vaccinated? 

Anyone over 40 years of age can get the COVID-19 vaccine.

If you are aged 16 to 39 years use the Australian Government Department of Health eligibility checker to see if you can also get vaccinated now.

COVID -19 Vaccination - Vaccine Eligibility Checker

    Booking vaccinations

    • Call Victorian Coronavirus Hotline on 1800 675 398 
    • Over 60s are encouraged to make online bookings via the COVID-19 Vaccine Eligibility Checker. Complete questions and click "Make a Booking" prompt to find available appointments for the AstraZenica vaccination in your area. 

    Walk-ins are accepted at some centres. If you walk in, you should be prepared to wait until the medical staff are free to provide you with a vaccine. Check which centres accept walk ins and their opening hours.

    Walk-in vaccinations without appointment

    Timing for vaccinations

    You need two separate doses (injections) of the vaccine to give you the best protection against vaccination COVID-19 and these need to be given a few weeks apart.  Bookings for the second dose should be made at the first appointment.

    • For the Pfizer vaccine, you need to wait at least 21 days between doses.
    • For the AstraZeneca vaccine it is recommended that you wait 12 weeks between doses.

    At least 14 days should be left between receiving flu vaccinations and COVID-19 injections.

    More key information about COVID-19 vaccines

    • Vaccinations are voluntary.  People can choose whether or not to participate in these immunisations however, large-scale involvement will help protect the whole community.  Getting the vaccine reduces the individual risk of getting sick with COVID-19, protects against becoming very sick if you do get COVID-19, and helps to protect your friends, family and community.
    • COVID-19 vaccines are being made available to Australian citizens, permanent residents, refugees, people seeking asylum, temporary and provisional visa holders (including international students and temporary migrants)  

    • For latest information and useful resources see Western Health COVID-19 Vaccination Hub 

    COVID-19 information in your language

    Translated resources banner

    Listen to information on current lockdown in your language:
    VIETNAMESE Update COVID-19 Lockdown Explainer May 2021 from NEMBCCANTONESE Update COVID-19 Lockdown Explainer May 2021 from NEMBCMANDARIN Update COVID-19 Lockdown Explainer May 2021 from NEMBCGREEK Update COVID-19 Lockdown Explainer May 2021 from NEMBCMACEDONIAN Update COVID-19 Lockdown Explainer May 2021 from NEMBCITALIAN Update COVID-19 Lockdown Explainer May 2021 from NEMBCARABIC Update COVID-19 Lockdown Explainer May 2021 from NEMBCMALTESE Update COVID-19 Lockdown Explainer May 2021 from NEMBCAdditional translations available - Assyrian, Dari, Hazagari Hindi, Oromo, Pacific Islander, Punjabi, Sinhalese, Somali, Spanish, Tagalog, Tamil, Turkish, Urdu


    If you have loved ones, friends or neighbours that need information in a language other than English about coronavirus,getting tested, stopping the spread, and the Government’s restrictions around numbers of people gathering together, translated resources can be found at:CORONAVIRUS (COVID-19) INFORMATION IN 53 LANGUAGES


    Resources for businesses

    Support for business - photo of Open for Business sign

    Circuit Breaker Business Support Package

    The Victorian Government Circuit Breaker Business Support Package will assist small to medium businesses and sole traders unable to operate due to lockdown restrictions through: 

    • Business Costs Assistance Program grants - up to $5,000.
    • Licensed Hospitality Venue Fund 2021 grants - up to $7,000
    • Targeted support for the events industry

    Learn more and apply now

    Further financial assistance

    Record keeping and QR codes

    COVIDSafe workplaces

    Wellbeing and mental health support

      Businesses across the state can also access information on dealing with COVID-19 by calling the Business Victoria hotline on 13 22 15.

    Brimbank's response to COVID-19 crisis

    What the City of Brimbank is doing

    Council’s Coronavirus Response & Recovery Strategy

    Almost a year oResponse and Recovery Strategy Booklet covern we have seen substantial health, economic and social impacts on our municipality, as well as innovation, adaptation and collaboration. Strict and changing restrictions aimed at alleviating the spread of COVID-19 have disrupted Brimbank businesses and communities but also highlighted the resilience and strength within our diverse municipality. In developing this Strategy, Council accessed information from many sources. A continuous process of consultation adopted multiple methods of engagement with residents, partner organisations, the state government and the business sector, seeking advice to assist Council in understanding community and business recovery needs.

    The Stage 2 Brimbank Response and Recovery Strategy outlines how Council can assist our local businesses, residents and visitors to overcome obstacles and build on strengths as we continue to recover, rebuild and adjust to a “COVID normal’ through five revised pillars.

    This is a whole-of-council Strategy that is designed to ensure that Council resources, programs, and initiatives continue to assist in responding to the impacts of the COVID-19 pandemic. It works to mobilise the pride, diversity and support that exist in Brimbank to strengthen community recovery.

    Transforming Brimbank - 19 point action plan for COVID response and recovery cover


    19 Point Action Plan for COVID-19 Recovery and Response


    Brimbank's 19 Point Action Plan for COVID-19 Recovery and Response provides the Federal Government, State Government and non-government entities with a starting point and a pathway to partner with Council to help our community respond to the health, wellbeing and economic consequences of a prolonged and evolving pandemic.




    Community Impact Analysis

    Brimbank's Community Impact Analysis has been undertaken to better understand the economic effects and impacts of COVID-19 on Brimbank businesses and the community. It looks to the future on how we can listen and work in partnership to strengthen and rebuild services, guided by emerging needs.


    Additional Resources
    Australian Red Cross Emergency Relief

    The Australian Red Cross understands that many people have been impacted by COVID-19, and that you may need some financial relief to meet your most urgent needs. For financial relief to meet urgent needs during the COVID-19 pandemic visit The Australian Red Cross' Emergency relief support page.

    World Health Organization (WHO)

    Stay up to date with the latest information on the COVID-19 pandemic, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others.

    Mental Health Support Services

    Contact your local doctor to make an appointment.  It is safe to visit your General Practitioner to discuss your mental health and options for ongoing support.

    Kids Helpline
    1800 551 800


    Children and young people can access this free, confidential support line 24/7


    13 11 14


    24/7 crisis support and suicide prevention line    

    Suicide Call Back Service

    1300 659 467

    24/7 suicide prevention support


    Beyond Blue

    1300 22 4636


    Support and advice

    Languages other than English


    Black Dog Institute

    Mental health advice



    1800 650 890

    Online and telephone service supporting young people and their families

    Parentline Victoria

    132 289

    8am - 12am - 7 days

    Telephone service for parents and carers of children from birth to 18 years old. Counselling and support on parenting issues.

    Head to Health

    Digital mental health services

    1300 845 745

    Grief, loss and trauma support

    Mensline Australia

    1300 78 99 78

    Counselling service for men with emotional health and relationship concerns

    Psychiatric Triage
    1300 363 746


    Information, assessment and referral provided for a mental health crisis

    Suicide Line Victoria
    1300 651 251

    A free 24/7 telephone counselling service for people at risk of suicide