General Coronavirus Information
If you are looking for specific up-to-date information or advice about Coronavirus (COVID-19) visit the Victorian Government Department of Health and Human Services (DHHS) website. Their information is regularly updated and provides specific health and medical advice, including targeted information for:
Information about travel restrictions is on the Smartraveller website.
If you suspect you may have the novel coronavirus, please call the dedicated hotline on 1800 675 398.
The Victorian Government Department of Health and Human Services (DHHS) has advised all Australians, do not travel overseas at this time. Regardless of your destination, age or health, the advice is do not travel. For all people who are returning to Australia, you will be required to stay at home (self-quarantine) and avoid public settings for 14 days after landing.
What the City of Brimbank is doing
Council plays a vital role in ensuring public health and will continue to monitor the situation, and take advice from the government health agencies daily to adjust to new information as it becomes available.
This is a serious public health situation and the wellbeing of our community is our number one priority. During this time we may take longer to respond to unrelated service or maintenance requests.
The health and safety of the community is Council’s number one priority. We have put in place a number of measures, ranging from cancelling events that would draw large numbers, to closing Council facilities that are high traffic zones.
We’ve tried to strike a balance to ensure essential services can continue in a safe and responsible manner, and make sure supports are in place for the elderly and more vulnerable in our community.
Council apologises for any inconvenience caused by all these measures but we have a duty of care to our community and staff, and need to make sure we take appropriate measures to help limit the spread of the virus and support the required social distancing.
Finding ways to ease financial pressures during COVID-19
We know that like other areas, Brimbank is doing it tough due to the current COVID-19 crisis.
Just as we’re finding innovative ways to continue to deliver for our community and look after those most at risk, Council is also looking at how we can reduce the pressure on our ratepayers, businesses and sporting clubs.
- Options for rates relief
- Relief for sporting clubs
- Supporting local business
- Extensions to community grants
- Animal registrations fees on hold
The focus with these initiatives is immediate relief and assistance, as a first step in a multi-pronged recovery approach.
Council is further working on a broader stimulus and engagement strategy for the medium to longer term for when businesses and communities can re-open their doors. This broader planning should be a partnership approach with business and community.
As part of the initial step, Council is working through what we can offer as rates relief because we know home owners as well as businesses and commercial properties are all facing impacts from COVID-19. More information will be provided to ratepayers once this is determined.
Brimbank City Council has temporarily closed the following community facilities to the public from Wednesday 18 March 2020 to try to help slow the spread of the COVID-19 virus within the community.
We have a duty of care to staff and the community who use Council facilities, and we need to be realistic about the level of specialised cleaning that would be needed to keep these centres safe for all during these circumstances.
- Public libraries at Sunshine, St Albans, Keilor, Deer Park and Watergardens
- St Albans and Sunsine Leisure Centres
- Neighbourhood Houses
- Community Centres
- Brimbank Learning Futures (at Visy Cares Hub)
- Keilor Basketball Netball Stadium
- Customer Service Centres at Sunshine, Keilor and Watergardens
- Keilor Public Golf Course (until 13 April)
Halls and meeting spaces unavailable
Council halls and meeting spaces will temporarily be unavailable for hire. We are currently getting in touch with everyone who has already made a booking.
Refunds will be provided and we apologise for any inconvenience.
These temporary measures will be in place until further notice.
There are lots of services still available, even while our library doors are temporarily closed.
- The chute returns at all libraries will stay open 24 hours a day.
- Customers can register to become library members online, giving access to online services and resources.
- Online resources include:
- eBooks and e-audio books to download.
- Learning a language online.
- Thousands of online newspapers and magazines in English and multiple languages.
- Resources for children including online stories to listen to and interactive games to play from home.
- There is no charge for library membership or for accessing online resources.
- The Home Library Service will continue to operate.
If customers have questions on how to access these resources or general enquiries they can call libraries and speak to staff between 9am and 5pm, Monday-Friday.
- Deer Park Library - 9249 4660
- St Albans Library - 9249 4650 (will answer questions from Keilor residents)
- Sunshine Library - 9249 4640
- Sydenham Library - 92494680
We are still looking at other ways for our customers to access physical library resources and will update Brimbank Libraries website with further information.
There is currently no effect on critical services including meals, household waste collection, cleaning, and park and playground maintenance.
Community Care Services
Maternal and Child Health Centres
- Centres are temporarily closed and Maternal and Child Health Services are adopting alternative models of service delivery.
- The MCH service will be providing phone consultations to families. If an MCH nurse needs to see a baby, the family will be invited to a short 15-minute consultation at an MCH centre.
- There will be no drop-in services or First Time Parent Groups provided until further notice.
- Families can also contact the Maternal and Child Health Line on 13 22 29 (24 hours a day/7 days a week).
- Our infant immunisation service is running (as per the 2020 infant immunisations schedule) with changes to ensure adequate social distancing. Please do not visit our sessions if you or your family are unwell. Any changes will be updated on our website.
Ageing and Inclusion
All in-home care services are continuing but are subject to daily review and the advice from the Victorian Government. These services are:
- Domestic Assistance (home care)
- Respite Care
- Personal Care
- Home Maintenance
- Delivered Meals (Meals-on-Wheels)
The following services are suspended until Tuesday 14 April 2020. The services are:
- Social Support Programs and Planned Activity Groups.
Council officers will be contacting all service users to advise of the service suspension and to discuss alternative care and support arrangements.
- Community Transport services.
There will be no transport provided for seniors attending clubs during this period. Council officers have contacted all affected clubs and transport service users to advise of the service suspension.
During this period, we'll be providing increased one-on-one support to clients through the Brimbank Community Register. We'll continue to provide support to clients through alternative support services.
All youth programs and services are suspended till 14 April 2020. Youth Week 2020 has been cancelled including all scheduled activities and programs.
All Council-run playgroups are suspended until 14 April 2020. All playgroup centres are closed until further notice.
All volunteer programs and services have been suspended until further notice.
Brimbank City Council has temporarily closed its customer service centres to the public to try to help slow the spread of the COVID-19 virus within the community.
During this time, international pensioners who require the Council to verify identity documentation should email email@example.com to arrange a time.
Other Council Services
Delivered meals, respite care and personal care will continue to be provided. Council officers will be in contact with clients to confirm care arrangements or the need for additional support.
All Council Halls and meeting spaces are now temporarily unavailable for hire until further notice. We are currently getting in touch with everyone who has already made a booking. Refunds will be provided and we apologise for any inconvenience.
Like everyone, Council is monitoring recent developments about the spread of the coronavirus (COVID-19). As new measures are put in place by the government regarding non-essential gatherings and the unprecedented state of emergency declaration, the Council has decided to postpone/cancel the following events until further notice:
Postponed until further notice:
- Brimbank Citizenship Ceremony
- Sons of the West
- Emergency Services Expo
- School Holiday Show Bags
- All in-school programs
- Brimbank Youth Council - Face-to-face meetings cancelled.
- Formal meetings suspended until further advice. We will be in touch with Youth Councillors to discuss how we continue to work together
- The Bold Source Editorial team - Face-to-face meetings are cancelled.
- We’ll be in touch to let you know how we’ll continue to communicate using technology
- L2P Program
- Baby Steps - Face-to-face meeting are cancelled.
- We will continue to work with you through different communication platforms.
- Female Football Festival
- Readers & Writers Festival
- We Are Brimbank Cultural Event
- Flavours of St Albans: Twilight Market
- Youth Week 2020 - Including all scheduled activities and programs
- Events at the Bowery Theatre - Some cancellations, others are postponed until further advice.
- Please contact The Bowery Theatre for further information on 9249 4600.
- Brimbank Young Reasearchers Program
- B-Heard (Individual support) – Face-to-face meetings are cancelled.
- We will continue to work with you over the phone
For updates on cancelled/postponed events across Brimbank please visit our events page.
Council will continue to explore other innovative ways in which to deliver services to the community during this situation.
Community members are asked to consider their face to face contact with the Council. Requests can be accommodated via a number of non-contact avenues such as telephone and online.
We understand that this is a stressful time for businesses in our community and we would like to assure you that the Council’s Environmental Health Officers are here to provide assistance and guidance.
We would like to emphasise the importance of businesses being vigilant during this health emergency and remember to:
- Maintain excellent hygiene practices and have access to warm water, soap, paper towels and correct dilutions for sanitisers.
- Check your use-by and best before dates
- Adequately rotate stock to protect food safety
- For businesses selling hot foods ensure you maintain your food safety records, do not over overstock and hold hot foods for long periods.
The Environmental Health team is conducting extra inspections during this period to support businesses. For further guidance call 9249 4000.
The Victorian Government also has important information for businesses here.
Please refer to the Department’s resources on how to protect against the spread of disease:
For more information, regular updates, and steps to take if you think you are at risk, visit the Department of Health and Human Services website.
- English – Novel Coronavirus advice for Victorians
- English – Novel Coronavirus frequently asked questions for Victorians
- Simplified Chinese – Novel Coronavirus advice for Victorians
- Simplified Chinese – Novel Coronavirus (2019-nCoV) frequently asked questions for Victorians
- Traditional Chinese – Novel Coronavirus frequently asked questions for Victorians
- Vietnamese - Ten ways to reduce your risk of Coronavirus
For other languages and translated resources visit the Victorian Government's Department of Health and Human Services Translated Resources - coronavirus disease (COVID-19) page.
Expression Australia is providing a special free emergency VRI interpreting service during the Coronavirus (COVID-19) outbreak.
If you need an emergency Auslan interpreter to talk about Coronavirus with:
You can get free emergency VRI interpreting.
This is only for an emergency.
Expression Australia's free emergency VRI interpreting service will be available Monday-Friday from 9am to 5pm.
Contact SMS. 0438 723 342 or visit the Expression Australia website for more information.
Stay up to date with the latest information on the COVID-19 outbreak, direct from the World Health Organization. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following: