Something out of order? Get online and report it!

Community members are reminded there’s an easy way to report an issue or request a service request without phoning, emailing or visiting a Council centre.

Brimbank Mayor, Cr Georgina Papafotiou said Council’s online reporting tool Report It is easy to use, ensures quicker response times and provides a better customer service experience.

‘We launched Report It almost two years ago to offer our community an easy and convenient way to report issues or put in service requests.

‘Over the last 12 months we’ve received over 10,000 reports. About 43 per cent of the reports we received were about household rubbish and recycling matters. About 17 per cent of the reports received related to litter, street bins and dumped rubbish.

‘Anyone can report an issue or lodge a service request by submitting details via Council’s website brimbank.vic.gov.au/report-it at any time that suits them.

‘Requests go straight to the Council area responsible, which means we can resolve issues quicker. You can even opt to receive an update on your request via email or SMS,’ Cr Papafotiou said.

The online reporting tool can be used to report issues like household bin problems, dumped rubbish, graffiti, vandalism, abandoned vehicles, park, road or footpath problems and much more.

Since Council launched the Report It tool almost two years ago, the community has put in several thousands of reports.

Any issues of an urgent nature that occur after business hours should be reported to the After Hours service on 9249 4000.