From time to time pets wander off, get lost or run into trouble. It's important to let us know when this happens so we can help find the right owner or get help for the lost animal.
Reporting Your Lost Pets
Have you lost your pet? Call us on 9249 4000 and tell us:
- Your name, address, telephone, and your pet's registration number
- Microchip details
- Description of your pet, including any distinguishing marks
- Details of collar and registration tags
- Your pet’s name and age.
Spotted a stray animal? Call us on 9249 4000 (outside office hours, your call will be directed to our After Hours service).
Take great care approaching stray animals. They may bite when scared. We think it’s better for you to call us and wait for one of our Animal Management officers to attend.
If you can safely stop a stray animal getting away by putting them on a leash, in your car, or on your property, please do. We’ll pick it up as fast as we can.
You can also take the animal to your local vet. They’ll can scan it for a microchip and hold on to it for us. We can then return the animal home safely.
It’s illegal to keep stray animals. They probably belong to someone. Some animals may depend on medication or veterinary care for their health and wellbeing.
By contacting us to collect the animal, or by taking it to your local vet, you ensure the animal is safe and well. If you don’t you could be charged with theft and maybe even animal cruelty.
Animal Accident and Emergency
For after hours emergencies there’s a 24 hour animal accident facility at Essendon Airport's Main Terminal.
Call Customer Service Centre on 9249 4000.