What can we do for you today? If you have a question, want to report something or would like to provide compliments, complaints, or suggestions. We’re here and ready to help.

Brimbank City Council

Please note our phone service operates Monday - Friday, 8.45am-5pm.

Contact Council Online

We have just the right online form for you!

Find out more about our Feedback and Complaints process.

Watch our Contact Us videos in Brimbank's most frequently spoken languages:

Visit Our Customer Service Centres 


Brimbank Community and Civic Centre
301 Hampshire Rd
Hours: Monday- Friday: 8.45am - 5pm


Station Street, Watergardens Town Centre (located within the Sydenham Library), 
Taylors Lakes


  • Monday-Thursday: 10.30am-7pm
  • Friday: 10.00am-5pm
  • Saturday: 10.00am-12.30pm

Keilor Community Hub

704b Old Calder Highway
Hours: Monday to Friday, 8:45am – 5pm

General Services

Our Customer Service Officers can help you:

  • make a payment
  • request a service or information
  • pick up and/or submit a form
  • make a general enquiry
  • provide feedback

Special Transactions – Building, Planning, Engineering, Environmental Health

We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

Municipal Offices

Brimbank Community and Civic Centre
301 Hampshire Rd

Media Enquiries

Hearing and Speech Impaired

We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

Out of Hours (After Hours) Emergencies

Our Customer Service Commitment

Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.