Contact

If you have a question, want to report something or would like to provide compliments, complaints, or suggestions; we’re here and ready to help.

You can contact us by:  

• Phone: 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
• Email: info@brimbank.vic.gov.au
• Fax: 9249 4351
• Mail: PO Box 70, Sunshine VIC 3020
• Ask Brimby - Virtual Assistant tab in right corner of the page

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

Got an emergency?

Our Emergency Procedures page has contact details for Emergency Services.

Chat with Brimby

Have you met Brimby, the latest member of Brimbank’s Customer Service Team?

Our new virtual assistant is on duty 24 hours a day, seven days a week and ready to guide you to information on rates, waste and recycling services, building permits and much more.

If Brimby can’t find what you’re looking for, the friendly chatbot will direct you to a customer support officer who can help during business hours.

Brimby’s invitation to chat can be found in the bottom right corner of your screen.

Contact Council online

We have just the right online form for you. You can submit 24 hours a day, seven days a week.

• Report it 
• Report Lost, Stolen, Damaged or Unemptied Bins
• Request a New Bin or amend an existing bin service 
• Report Dumped Rubbish, Litter, or Street Bins
• Make a Report about a Road, Footpath and/or Drain
• Make a Report about Parks, Trees, and Open Spaces
• Make a Report about Pets and Pests
• Report Graffiti
• Make a Report about Parking and Abandoned Vehicles
• Report an issue with Street Furniture, Lights and Signs 
• Change of Name and Address Request
• Something else? Lodge a Service Request
• Online Feedback Form

Find out more about our Feedback and Complaints process.

Visit our Customer Service Centres

Sunshine

Brimbank Community and Civic Centre
301 Hampshire Rd
Sunshine
 
Hours: Monday- Friday: 8.45am - 5pm

Closed on Public Holidays

Watergardens (temporarily closed)

Station Street, Watergardens Town Centre (located within the Sydenham Library), 
Taylors Lakes

Hours: Monday-Friday: 10am-5pm

Closed on Public Holidays

Keilor Community Hub

704b Old Calder Highway
Keilor

Hours: Monday- Friday: 8.45am - 5pm

Closed on Public Holidays

General (phone/online) services

Our Customer Service Officers can help you:

• make a payment
• request a service or information
• access / submit forms
• make a general enquiry
• provide feedback

Special transactions – Building, Planning, Engineering, Environmental Health

We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

• phone: 9249 4000

Hearing and speech impaired

We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

• TTY users phone NRS on 133 677 then ask for 9249 4000.
• Speak and Listen (speech-to-speech) users phone NRS on 1300 555 727 then ask for 9249 4000.

Municipal offices

Brimbank Community and Civic Centre
301 Hampshire Rd
Sunshine 

Our Customer Service Commitment

Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.