What can we do for you today? If you have a question, want to report something or would like to provide compliments, complaints, or suggestions. We’re here and ready to help.

Brimbank City Council

  • Phone: (03) 9249 4000 (available Monday to Friday 8:45am–5pm except public holidays)
  • Fax: 03 9249 4351
  • Email:
  • Mail: PO Box 70, Sunshine VIC 3020
  • Ausdoc: DX30315

Watch our Contact Us videos in Brimbank's most frequently spoken languages:

Visit Our Customer Service Centres


Brimbank Community and Civic Centre
301 Hampshire Rd
Monday- Friday: 8.45am - 5pm


Station Street, Watergardens Town Centre (located within the Sydenham Library), 
Taylors Lakes


  • Monday: 10.30am-7pm
  • Tuesday: 1.00pm-7pm
  • Wednesday: 10.30am-7pm
  • Thursday: 10.30am-7pm
  • Friday: 10.00am-5pm
  • Saturday: 10.00am-12.30pm

General Services

Our Customer Service Officers can help you:

  • make a payment
  • request a service or information
  • pick up and/or submit a form
  • make a general enquiry
  • provide feedback

Special Transactions – Building, Planning, Engineering, Environmental Health

We can undertake transactions for Building, Planning, Engineering and Environmental Health issues. These often require specialist advice. Our staff are on hand to help you.

Municipal Offices

Brimbank Community and Civic Centre
301 Hampshire Rd

Contact Council Online

Find out more about our Feedback and Complaints process.

Media Enquiries

Please contact our Media and Communications Manager:

Hearing and Speech Impaired

We are NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

Out of Hours (After Hours) Emergencies

Our Customer Service Commitment

Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.