What can we do for you today? If you have a question, want to report something or would like to provide compliments, complaints, or suggestions. We’re here and ready to help.

Brimbank City Council

Customer Services Centres are closed as part of the current lockdown in Victoria.

You can still contact us by:

  • Phone: 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email: 
  • Fax: 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020
  • Ask Brimby - Virtual Assistant tab in right corner of the page

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

Visit Coronavirus (COVID-19) page for information about Coronavirus and what we're doing.

Media Enquiries

  • Contact the Media team during business hours at or call 9249 4340. For after-hours enquiries, also call 9249 4340 (diverts to a mobile).

Got an Emergency?

    Our Emergency Procedures page has contact details for Emergency Services.

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    Ask Brimby

    Council’s virtual assistant is here to help you 24/7 to answer your questions on services like waste and recycling, our libraries, rates and more.

    Look for Brimby’s friendly face under the virtual assistant tab in the bottom right corner of this website.


    Contact Council Online

    We have just the right online form for you. You can submit 24/7!

    Find out more about our Feedback and Complaints process.

    Visit Our Customer Service Centres


    Brimbank Community and Civic Centre
    301 Hampshire Rd
    Hours: Monday- Friday: 8.45am - 5pm

    Watergardens (Temporarily unavailable)

    Due to COVID-19 Watergardens Customer Service Centre is closed until further notice. Visit our Coronavirus (COVID-19) page for information about Coronavirus and what we're doing.

    Station Street, Watergardens Town Centre (located within the Sydenham Library), 
    Taylors Lakes


    • Monday-Friday: 10am-5pm

    Keilor Community Hub

    704b Old Calder Highway

    Hours: Monday to Friday, 8:45am – 5pm

    General (Phone/Online) Services

    Our Customer Service Officers can help you:

    • make a payment
    • request a service or information
    • access / submit forms
    • make a general enquiry
    • provide feedback

    Special Transactions – Building, Planning, Engineering, Environmental Health

    We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

    Municipal Offices

    Brimbank Community and Civic Centre
    301 Hampshire Rd

    Media Enquiries

    • Contact the Media team at or call 9249 4340 (calls between 5pm and 9am will go automatically to a mobile number).

    Hearing and Speech Impaired

    We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

    Our Customer Service Commitment

    Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.