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Brimbank City Council

Customer Service Centres in Sunshine and Keilor are now open Monday to Friday, 8:45am – 5pm. 

Restrictions to meet social distancing requirements have been applied. To protect the health and safety of both our staff and community, your compliance would be appreciated

Due to COVID-19 our Watergardens Customer Service Centre is temporarily closed until further notice.

You can still contact us by:

  • Phone: 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email: 
  • Fax: 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

Visit Coronavirus (COVID-19) page for information about Coronavirus and what we're doing.


Media Enquiries

  • Contact the Media team during business hours at or call 9249 4340. For after-hours enquiries, also call 9249 4340 (diverts to a mobile).

Got an Emergency?

    Our Emergency Procedures page has contact details for Emergency Services.

    Brimbank Chat

    • You can chat to a Customer Service Team member between Monday-Friday: 8.45am-4.45pm. Look for the 'Brimbank Chat' icon on the right hand side of the page.

    Contact Council Online

    We have just the right online form for you. You can submit 24/7!

    Find out more about our Feedback and Complaints process.

    Watch our Contact Us videos in Brimbank's most frequently spoken languages:

    Visit Our Customer Service Centres


    Brimbank Community and Civic Centre
    301 Hampshire Rd
    Hours: Monday- Friday: 8.45am - 5pm

    Watergardens (Temporarily unavailable)

    Due to COVID-19 Watergardens Customer Service Centre is closed until further notice. Visit our Coronavirus (COVID-19) page for information about Coronavirus and what we're doing.

    Station Street, Watergardens Town Centre (located within the Sydenham Library), 
    Taylors Lakes


    • Monday-Friday: 10am-5pm

    Keilor Community Hub

    704b Old Calder Highway

    Hours: Monday to Friday, 8:45am – 5pm

    General (Phone/Online) Services

    Our Customer Service Officers can help you:

    • make a payment
    • request a service or information
    • access / submit forms
    • make a general enquiry
    • provide feedback

    Special Transactions – Building, Planning, Engineering, Environmental Health

    We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

    Municipal Offices

    Brimbank Community and Civic Centre
    301 Hampshire Rd

    Media Enquiries

    • Contact the Media team at or call 9249 4340 (calls between 5pm and 9am will go automatically to a mobile number).

    Hearing and Speech Impaired

    We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

    Our Customer Service Commitment

    Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.