If you have a question, want to report something or would like to provide compliments, complaints, or suggestions; we’re here and ready to help.

You can contact us by:  

  • Phone: 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email:
  • Fax: 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020
  • Ask Brimby - Virtual Assistant tab in right corner of the page

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

Got an emergency?

Our Emergency Procedures page has contact details for Emergency Services.

Chat with Brimby

Robot looking avatar with a speech bubble shaped head

Have you met Brimby, the latest member of Brimbank’s Customer Service Team?

Our new virtual assistant is on duty 24 hours a day, seven days a week and ready to guide you to information on rates, waste and recycling services, building permits and much more.

If Brimby can’t find what you’re looking for, the friendly chatbot will direct you to a customer support officer who can help during business hours.

Brimby’s invitation to chat can be found in the bottom right corner of your screen.

Contact Council online

We have just the right online form for you. You can submit 24 hours a day, seven days a week.

Find out more about our Feedback and Complaints process.

Visit our Customer Service Centres


Brimbank Community and Civic Centre
301 Hampshire Rd
Hours: Monday- Friday: 8.45am - 5pm

Closed on Public Holidays

Watergardens (temporarily closed)

Station Street, Watergardens Town Centre (located within the Sydenham Library), 
Taylors Lakes

Hours: Monday-Friday: 10am-5pm

Closed on Public Holidays

Keilor Community Hub

704b Old Calder Highway

Hours: Monday- Friday: 8.45am - 5pm

Closed on Public Holidays

General (phone/online) services

Our Customer Service Officers can help you:

  • make a payment
  • request a service or information
  • access / submit forms
  • make a general enquiry
  • provide feedback

Special transactions – Building, Planning, Engineering, Environmental Health

We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

Hearing and speech impaired

We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

Municipal offices

Brimbank Community and Civic Centre
301 Hampshire Rd

    Our Customer Service Commitment

    Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.