What can we do for you today? If you have a question, want to report something or would like to provide compliments, complaints, or suggestions. We’re here and ready to help.

Brimbank City Council

  • Phone: (03) 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email: 
  • Fax: 03 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020

Got an Emergency?

Our Emergency Procedures page has contact details for Emergency Services.

Brimbank Chat

  • You can chat to a Customer Service team member between Monday-Friday: 8.45am - 4.45pm. Look for the 'Brimbank Chat' icon on the right hand side of the page.

Contact Council Online

We have just the right online form for you. You can submit 24/7!

Find out more about our Feedback and Complaints process.

Watch our Contact Us videos in Brimbank's most frequently spoken languages:

Visit Our Customer Service Centres 


Brimbank Community and Civic Centre
301 Hampshire Rd
Hours: Monday- Friday: 8.45am - 5pm


Station Street, Watergardens Town Centre (located within the Sydenham Library), 
Taylors Lakes


  • Monday-Thursday: 10.30am-7pm
  • Friday: 10.00am-5pm
  • Saturday: 10.00am-12.30pm

Keilor Community Hub

704b Old Calder Highway
Hours: Monday to Friday, 8:45am – 5pm

General Services

Our Customer Service Officers can help you:

  • make a payment
  • request a service or information
  • pick up and/or submit a form
  • make a general enquiry
  • provide feedback

Special Transactions – Building, Planning, Engineering, Environmental Health

We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

Municipal Offices

Brimbank Community and Civic Centre
301 Hampshire Rd

Media Enquiries

  • Contact the Media team at or call 9249 4340 (calls between 5pm and 9am will go automatically to a mobile number).

Hearing and Speech Impaired

We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

Our Customer Service Commitment

Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.