At call hard waste collection

Illustration of items suitable for hard waste collection including lamp, couch, television and lawn mower

At Call Hard Waste Collection Service, bookings now open!

This means you can have your old household items and green waste picked up from your property that can't be placed (or don't fit) in your kerbside collection bins.

Watch a short video to learn more about how this service works.


All residential properties receiving a waste service in Brimbank are entitled to one no charge At Call Hard Waste Collection each financial year (1 July-30 June annually).

For more information, download our At call hard waste collection service brochure (PDF, 2.6MB).

Read the brochure in: 

Book your collection

Watch how-to videos on booking a collection in: 

Please note that phone bookings are taken directly by our contractor.

Before you book a collection

  • Know what types of hard and green waste we will and won’t collect
  • Check how to place items out for collection and size limits.

Need to cancel your collection?

You need to let us know no later than 5pm on the Thursday before your week of collection.

Collection guidelines

Yes! We’ll collect these hard waste items

  • scrap metal
  • empty tins (no lids)
  • hot water systems
  • baths
  • white goods (remove fridge doors)
  • appliances
  • e-waste (e.g. TVs, computers)
  • household items
  • pottery, ceramics, china
  • timber pieces (max. 1.5m long)
  • mattresses, bed bases (1 only - see below)
  • mirrors/windows, glass (wrap and label as ‘glass’)

Mattresses and bed bases

You can have one mattress collected, however you must book the mattress as a separate item when you book your collection. Mattress collection does not include the bed base. You will need to also book a regular hard waste collection for your bed base.

Items which can be included in hard rubbish

Yes! We’ll collect these green waste items

  • Tree branches and prunings – bundled and tied with string or twine (less than 75mm wide and 1.5m long. Bundles must be smaller than 300mm wide).
  • Single tree limbs (no branches attached, neatly stacked) smaller than 200mm wide and 1.5m long.

Not too heavy! One person must be able to lift an item to shoulder height.

logs and bundled garden waste

No! We won’t collect these items

  • car bodies, engine blocks
  • clothing
  • renovation, building or fencing materials
  • household garbage
  • industrial or commercial waste
  • 4WD or truck tyres
  • hazardous materials or asbestos, cement sheeting
  • noxious weeds, vines, large tree stumps or roots
  • grass clippings, weeds and leaves
  • untied green waste (or tied with wire, rope or plastic)
  • carpet/underlay
Images which can not be included in hard waste collection

How much can be collected?

In one single collection, we’ll take:

  • 4 cubic metres of hard waste (1 cubic metre is equal to a 6x4 trailer); and
  • 2 cubic metres of bundled green waste
measurements of hard waste item requirements
measurements of garden waste item requirements

Placing your items for collection

Put your items for collection within your property boundary:

Put your items for collection within your property boundary - in your front yard or on your driveway, with clear access, no cars or locked gates – unless you’re told otherwise when you book. In order to collect the items, our contractors must be able to reach your hard waste and green waste safely.

Stack items neatly.

Failure to follow these guidelines may result in your hard waste not being collected and/or you having to arrange an additional paid service.

Visual of where to place hard waste items for pickup

On collection week

Be ready! Put your items out on the Sunday before your collection week. Clearly separate your hard waste and green waste from other items on your property.

Need to book another collection?

Extra hard waste collections are available. Costs apply.


The following costs are a guide. Final collection costs will be confirmed upon booking your service with Cleanaway Pty Ltd.

Collection service Cost
Hard waste only (up to 4 cubic metres) $60
Green waste only (up to 4 cubic metres) $60
Car tyres (when booked with a hard waste collection) $4.10 per item
Mattresses (when booked with a hard waste collection) $32.98 per item

Don't have a food and garden organics bin?

Get one! We collect food and garden organics waste fortnightly. Your green waste is turned into products gardens love, like potting mix, mulch, and compost.

Last updated: 13 June 2024 - 2:26pm