At Call Hard Waste Collection

At Call Hard Waste Collection Service. Bookings Now Open!

We introduced an At Call Hard Waste Collection Service from 1 July 2019.

This means you can have your old household items and green waste picked up from your property.

Every residential household in Brimbank will be able to book one ‘no charge’ at call collection service each financial year (1 July-30 June).

We’ll pick up items that can’t be placed (or don’t fit) in your kerbside collection bins.

Can I use the service?

All residential properties in Brimbank are entitled to one no charge At Call Hard Waste Collection each financial year (1 July-30 June annually).

How to book your collection

Watch how-to videos on booking a collection in VietnameseMacedonianCantoneseMandarin and Greek

Please note, phone bookings are taken directly by our contractor.

Before you book a collection

  • Know what types of hard and green waste we will and won’t collect.
  • Check how to place items out for collection and size limits.

Need to cancel your collection?

You need to let us know no later than 5pm on the Thursday before your week of collection.

Yes! We’ll collect these Hard Waste items

  • Scrap metal
  • Empty tins (no lids)
  • Hot water systems
  • Baths
  • White goods (remove fridge doors)
  • Appliances
  • E-waste (e.g. TVs, computers)
  • Household items
  • Pottery, ceramics, china
  • Timber pieces (max. 1.5m long)
  • Mattresses, bed bases (1 only - see below)
  • Mirrors/windows, glass (wrap and label ‘Glass’)

Mattresses and bed bases

You can have one mattress collected, however you must book the mattress as a separate item when you book your collection. Mattress collection does not include the bed base. You will need to also book a regular hard waste collection for your bed base.

Illustrations of the types of items that can be included for hard waste collection including a bath, lawn mower, tyres, furniture, electrical items like a vaccuum cleaner

Yes! We’ll collect these Green Waste items

  • Tree branches and prunings – bundled and tied with string or twine (less than 75mm wide and 1.5m long. Bundles must be smaller than 300mm wide).
  • Single tree limbs (no branches attached, neatly stacked) smaller than 200mm wide and 1.5m long.

Not too heavy! One person must be able to lift an item to shoulder height.

Illustrations of the branches bundled together and small logs cut to size.

No! We won’t collect these items!

  • Car bodies, engine blocks
  • Clothing
  • Renovation, building or fencing materials
  • Household garbage
  • Industrial or commercial waste
  • 4WD or truck tyres
  • Hazardous materials or asbestos, cement sheeting
  • Noxious weeds, vines, large tree stumps or roots
  • Grass clippings, weeds and leaves
  • Untied green waste (or tied with wire, rope or plastic)
  • Carpet/underlay

Illustrations with red crosses against them of items that will not be collected including paint tins, fuel cans, clothing, bricks, car batteries and weeds


How much can be collected?

In one single collection, we’ll take:

  • 4 cubic metres of hard waste (1 cubic metre is equal to a 6x4 trailer)
  • 2 cubic metres of bundled green waste

Illustration of dimensions of household items hard waste collection - furniture and electronic goods with measurements marked 1 metre high, 4 metres wide and 1 metre deep.  Illustration of dimensions of green waste collection - bundles of twigs and cut branches with measurements marked 1 metre high, 2 metres wide and 1 metre deep.


Place items only within your property boundary

Put your items for collection within your property boundary - in your front yard or on your driveway, with clear access, no cars or locked gates – unless you’re told otherwise when you book.

In order to collect the items, our contractors must be able to reach your hard waste and green waste safely.

Stack items neatly.

Failure to follow these guidelines may result in your hard waste not being collected and/or you having to arrange a further paid service.

Illustration of house and garage with tick on the front yard and driveway in front of garage, but red crosses on nature strip and end of the driveway. Footpath is marked as property boundary.


On collection week

Be ready! Put your items out on the Sunday before your collection week.

Clearly separate your hard waste and green waste from other items on your property.

Don’t have a green waste bin?

Get one! We collect green waste fortnightly. Your green waste is turned into products gardens love, like potting mix, mulch, and compost.

Need to book another collection?

Extra hard waste collections are available. Costs apply.


The following costs are a guide. Final collection costs will be confirmed upon booking your service with Cleanaway Pty Ltd.

Collection service

  • Hard waste only (up to 4 cubic metres) - $60
  • Green waste only (up to 4 cubic metres) - $60

Additional items

  • Car tyres (when booked with a hard waste collection) - $4.10 per tyre
  • Mattresses (when booked with a hard waste collection) - $32.98 per mattress